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  3. Cloudron install fails on Netcup

Cloudron install fails on Netcup

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    • R Offline
      R Offline
      ReadyTransport4
      wrote on last edited by
      #1

      Hi there,
      I'm trying to install Cloudron on a Netcup VPS, which seems to be supported. However the setup fails:
      It runs smoothly to

      • Generating dhparams (takes forever)
      • ==> Changing ownership
      • ==> Starting cloudron
      • ==> Almost done

      and then nothing happens anymore. If I access the IP address where Cloudron setup should be exposed to, the site fails with an error: "Cloudron - Something has gone wrong".
      What can I do to get the setup running?

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @ReadyTransport4 Yes, netcup is supported. What do you see in the end of /var/log/cloudron-setup.log ?

        R 1 Reply Last reply
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        • girishG girish

          @ReadyTransport4 Yes, netcup is supported. What do you see in the end of /var/log/cloudron-setup.log ?

          R Offline
          R Offline
          ReadyTransport4
          wrote on last edited by
          #3

          @girish

          ==> Changing ownership
          ==> Starting Cloudron
          ==> Almost done
          

          That's all. Here are the diagnostics data: https://paste.cloudron.io/gamebacafo

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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @ReadyTransport4 I think the issue is that somehow the server was not restarted after the installation. Did you restart the server after installation? Usually the setup script asks you but maybe your ssh sessions got disconnected or something.

            Can you try restarting the server and then you can just access https://<ip>

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            • girishG girish

              @ReadyTransport4 I think the issue is that somehow the server was not restarted after the installation. Did you restart the server after installation? Usually the setup script asks you but maybe your ssh sessions got disconnected or something.

              Can you try restarting the server and then you can just access https://<ip>

              R Offline
              R Offline
              ReadyTransport4
              wrote on last edited by ReadyTransport4
              #5

              @girish
              I rerun the installation on a new clean VPS. I can observe that the SSH session gets disconnected at the same point as above. The log file looks the same. A restart doesn't fix it unfortunately.

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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #6

                @ReadyTransport4 OK, so if you do systemctl status box mysql what does it say? Are those services running? From the logs you pasted previously, it seem they are not running and usually a reboot will actually get them started again.

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                • girishG girish

                  @ReadyTransport4 OK, so if you do systemctl status box mysql what does it say? Are those services running? From the logs you pasted previously, it seem they are not running and usually a reboot will actually get them started again.

                  R Offline
                  R Offline
                  ReadyTransport4
                  wrote on last edited by
                  #7

                  @girish
                  I bury my head in shame 🤦 I misconfigured the keep-alive in PuttY and the SSH session died before the setup could finish. With the right settings it all worked! I'm very greatful for your help!

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                  • girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #8

                    @ReadyTransport4 Glad you got it working 🙂

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