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  1. Cloudron Forum
  2. Meemo
  3. Meemo purged my notes

Meemo purged my notes

Scheduled Pinned Locked Moved Solved Meemo
meemo
25 Posts 6 Posters 4.1k Views 6 Watching
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  • nebulonN Offline
    nebulonN Offline
    nebulon
    Staff
    wrote on last edited by
    #4

    Can you open a terminal into the app via the Cloudron dashboard and run the mongodb client there?
    Then check if you have a collection named <your userid>_things with show collections. If so also check if it contains your notes data with db.<your userid>_things.find()
    Now if the data is still in the database there, then I might have to debug this further on your instance, if there are no errors shown to indicate the issue.

    yusfY 1 Reply Last reply
    0
    • nebulonN nebulon

      Can you open a terminal into the app via the Cloudron dashboard and run the mongodb client there?
      Then check if you have a collection named <your userid>_things with show collections. If so also check if it contains your notes data with db.<your userid>_things.find()
      Now if the data is still in the database there, then I might have to debug this further on your instance, if there are no errors shown to indicate the issue.

      yusfY Offline
      yusfY Offline
      yusf
      wrote on last edited by
      #5

      @nebulon Okay, I checked. userid_things seems completely empty.

      1 Reply Last reply
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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #6

        That is very bad, unless you have backups still, which I think you mentioned you don't, then the data is actually lost 😞

        1 Reply Last reply
        0
        • yusfY Offline
          yusfY Offline
          yusf
          wrote on last edited by
          #7

          I always had backups but not with very long retention so they contain nothing I’m afraid.

          1 Reply Last reply
          0
          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #8

            I wonder what the best recommendation for such situations is. Maybe Cloudron should keep one backup per month till a year and then one backup per year or so? Or should there be more help and information about how to additional copy backups from the main backup location to something more longterm even?

            1 Reply Last reply
            1
            • yusfY Offline
              yusfY Offline
              yusf
              wrote on last edited by
              #9

              That’d be pretty good! I like the concept.

              1 Reply Last reply
              1
              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #10

                I will close this issue (marking as solved) as unfortunately we can't do anything anymore to get the data back. For any later reader, if this issue is also hit, please stash the app logs for further debugging, maybe the issue is still visible there.

                1 Reply Last reply
                1
                • O Offline
                  O Offline
                  odie
                  wrote on last edited by
                  #11

                  The same thing has happened to me as well. My entire meemo contents is gone, my backups show nothing. When I restore the oldest backup I have, the meemo seems to have completely reset itself (ie. all the instructional posts are there, but nothing else).

                  How to I check logs, and stash them (if they contain anything)?

                  1 Reply Last reply
                  0
                  • nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #12

                    @odie I am sorry about that! You can get the logs via the log viewer from your cloudron dashboard. There is a download button to get all.

                    O 1 Reply Last reply
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                    • nebulonN nebulon

                      @odie I am sorry about that! You can get the logs via the log viewer from your cloudron dashboard. There is a download button to get all.

                      O Offline
                      O Offline
                      odie
                      wrote on last edited by
                      #13

                      @nebulon Sure, how do you want them transmitted? Sorry for the late response.

                      1 Reply Last reply
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                      • nebulonN Offline
                        nebulonN Offline
                        nebulon
                        Staff
                        wrote on last edited by
                        #14

                        Please send them to support@cloudron.io

                        O 1 Reply Last reply
                        0
                        • nebulonN nebulon

                          Please send them to support@cloudron.io

                          O Offline
                          O Offline
                          odie
                          wrote on last edited by
                          #15

                          @nebulon Done. Let me know if you don't get them, in that case I have to send from a different email address.

                          Thanks!

                          1 Reply Last reply
                          0
                          • timconsidineT Offline
                            timconsidineT Offline
                            timconsidine
                            App Dev
                            wrote on last edited by
                            #16

                            Just an update FYI that this happened to me also just now.
                            Not a disaster as I was testing the app out.
                            But all notes gone when logging in again.

                            Polite suggestion that maybe the app needs to be marked as unstable pending resolution.
                            Just so that someone doesn't commit a lot of information with no backup / copies of content.

                            girishG jdaviescoatesJ 2 Replies Last reply
                            2
                            • nebulonN Offline
                              nebulonN Offline
                              nebulon
                              Staff
                              wrote on last edited by
                              #17

                              did a restore of the app bring back the data at least?

                              timconsidineT 1 Reply Last reply
                              0
                              • nebulonN nebulon

                                did a restore of the app bring back the data at least?

                                timconsidineT Offline
                                timconsidineT Offline
                                timconsidine
                                App Dev
                                wrote on last edited by
                                #18

                                @nebulon didn't get as far as a backup ! All happened within one day before backup routine kicked in, and I didn't make a manual one.

                                1 Reply Last reply
                                0
                                • timconsidineT timconsidine

                                  Just an update FYI that this happened to me also just now.
                                  Not a disaster as I was testing the app out.
                                  But all notes gone when logging in again.

                                  Polite suggestion that maybe the app needs to be marked as unstable pending resolution.
                                  Just so that someone doesn't commit a lot of information with no backup / copies of content.

                                  girishG Offline
                                  girishG Offline
                                  girish
                                  Staff
                                  wrote on last edited by
                                  #19

                                  @timconsidine said in Meemo purged my notes:

                                  Polite suggestion that maybe the app needs to be marked as unstable pending resolution.

                                  FWIW, I have notes in my meemo for last 8 years and use it every day.

                                  1 Reply Last reply
                                  2
                                  • timconsidineT timconsidine

                                    Just an update FYI that this happened to me also just now.
                                    Not a disaster as I was testing the app out.
                                    But all notes gone when logging in again.

                                    Polite suggestion that maybe the app needs to be marked as unstable pending resolution.
                                    Just so that someone doesn't commit a lot of information with no backup / copies of content.

                                    jdaviescoatesJ Offline
                                    jdaviescoatesJ Offline
                                    jdaviescoates
                                    wrote on last edited by
                                    #20

                                    @girish said in Meemo purged my notes:

                                    FWIW, I have notes in my meemo for last 8 years and use it every day.

                                    In spite of that, I think @timconsidine's suggestion is a good one:

                                    @timconsidine said in Meemo purged my notes:

                                    Polite suggestion that maybe the app needs to be marked as unstable pending resolution.

                                    Because 1) multiple people have inexplicably lost all their notes, 2) reported bugs have not had any response at all in over a month https://github.com/cloudron-io/meemo/issues/120 (causing people to think it is a dead project, as just expressed there 2 days ago) πŸ™‚

                                    I use Cloudron with Gandi & Hetzner

                                    nebulonN 1 Reply Last reply
                                    0
                                    • timconsidineT Offline
                                      timconsidineT Offline
                                      timconsidine
                                      App Dev
                                      wrote on last edited by
                                      #21

                                      Being fair to Meemo / @nebulon, my deployed instance has magically restored all my notes.
                                      That's positive for solving the issue, although probably introduces complications of tracking down a "transient" issue.

                                      1 Reply Last reply
                                      1
                                      • jdaviescoatesJ jdaviescoates

                                        @girish said in Meemo purged my notes:

                                        FWIW, I have notes in my meemo for last 8 years and use it every day.

                                        In spite of that, I think @timconsidine's suggestion is a good one:

                                        @timconsidine said in Meemo purged my notes:

                                        Polite suggestion that maybe the app needs to be marked as unstable pending resolution.

                                        Because 1) multiple people have inexplicably lost all their notes, 2) reported bugs have not had any response at all in over a month https://github.com/cloudron-io/meemo/issues/120 (causing people to think it is a dead project, as just expressed there 2 days ago) πŸ™‚

                                        nebulonN Offline
                                        nebulonN Offline
                                        nebulon
                                        Staff
                                        wrote on last edited by
                                        #22

                                        @jdaviescoates I am happy to accept merge requests for fixes there, its just a regular opensource project from that point of view. I am usually prioritizing Cloudron related tasks and for my personal usage, meemo works as such πŸ™‚

                                        jdaviescoatesJ 2 Replies Last reply
                                        1
                                        • nebulonN nebulon

                                          @jdaviescoates I am happy to accept merge requests for fixes there, its just a regular opensource project from that point of view. I am usually prioritizing Cloudron related tasks and for my personal usage, meemo works as such πŸ™‚

                                          jdaviescoatesJ Offline
                                          jdaviescoatesJ Offline
                                          jdaviescoates
                                          wrote on last edited by
                                          #23

                                          @nebulon said in Meemo purged my notes:

                                          @jdaviescoates I am happy to accept merge requests for fixes there, its just a regular opensource project from that point of view.

                                          Sure.

                                          @nebulon said in Meemo purged my notes:

                                          I am usually prioritizing Cloudron related tasks and for my personal usage, meemo works as such πŸ™‚

                                          I'm personally glad that you are doing that! πŸ™‚

                                          But, if I were you, I'd try to at least respond to issues raised on https://github.com/cloudron-io/meemo/issues/ even if it's just to say you don't have time to respond properly (because you're prioritising Cloudron) but that you're happy to accept merge requests for fixes etc.

                                          I'm going off topic now, but as someone who reports quite a few bugs etc on various open source projects, it is somewhat disconcerting when one doesn't even get any acknowledgement/ response from the devs (see e.g. this small but annoying issue I reported about Nextcloud Calendar over 10 months ago that seemingly no one involved at Nextcloud Calendar has bothered to look at at all https://github.com/nextcloud/calendar/issues/4893 )

                                          I use Cloudron with Gandi & Hetzner

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