Trouble setting up OnlyOffice and NextCloud



  • Hi All,

    I followed the instructions to set up NextCloud and OnlyOffice but every time I try to set up the integration in NextCloud, I always get the following error:

    [onlyoffice] Error: HealthcheckRequest on check error: cURL error 28: Connection timed out after 60000 milliseconds (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)

    PUT /apps/onlyoffice/ajax/settings/address
    from 172.58.173.172 by admin at 2020-02-22T22:46:16+00:00

    Also when I try to set up the OnlyOffice app on Android, I go to Clouds > ONLYOFFICE > and under portal, I enter the URL to my OnlyOffice installation, only to have the app tell me it doesn't exist.

    Hoping you can help. Thanks



  • Are there any errors in the OnlyOffice app instance logs?

    Regarding the Android app, I wasn't even aware of such an app, so I don't think we have ever tested that. I will give it a try today.



  • Hi buddy, can you share the error logs if possible?

    Regards,
    J. Smith



  • @nebulon said in Trouble setting up OnlyOffice and NextCloud:

    Are there any errors in the OnlyOffice app instance logs?

    I got the same error and for me it was a permission problem, installed the app from within Nextcloud, I had the following in the logs:

    Error documentserver_community OCA\DocumentServer\Document\DocumentConversionException: sh: ./x2t: Permission denied

    Which was fixed by:

    • $ cd /var/www/vhost.server.domain/htdocs/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin/
      $ chmod u+x docbuilder x2t


  • I ended up fixing it by enabling NAT Redirection in my router. It's all good now.


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