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Disk graphs not loading for external disk mounts.

  • Hello,

    This was working prior to 5.1.4, so presumably an issue in 5.1.4. The graphs and data underneath the graph do not show anything for external disks. Works fine for local disks, but not external. Screenshot below. This is the case even after a restart.

    031667a8-5565-4f0e-8bff-af423eecee88-Screen Shot 2020-04-15 at 8.53.26 PM.png

    You'll notice that the disk usage stat is accurate, but there is no graph data and no size of consumption below the graph, continuously says "Not available yet".

  • Staff

    It seems to appear fine for me here:


    Can you check if restarting graphite (from services view) helps? You can also try systemctl restart collectd via SSH.

  • How come I still can't see any disk in my Cloudron but just a spinning circle?

    df -h gives

    Dateisystem                 Größe Benutzt Verf. Verw% Eingehängt auf
    udev                         3,8G       0  3,8G    0% /dev
    tmpfs                        765M    3,2M  762M    1% /run
    /dev/mapper/beebox--vg-root  455G    329G  103G   77% /
    tmpfs                        3,8G    8,0K  3,8G    1% /dev/shm
    tmpfs                        5,0M       0  5,0M    0% /run/lock
    tmpfs                        3,8G       0  3,8G    0% /sys/fs/cgroup
    /dev/loop0                   9,2M    9,2M     0  100% /snap/canonical-livepatch/95
    /dev/loop1                    55M     55M     0  100% /snap/core18/1705
    /dev/loop2                    55M     55M     0  100% /snap/core18/1668
    /dev/loop3                   9,2M    9,2M     0  100% /snap/canonical-livepatch/94
    /dev/loop4                    92M     92M     0  100% /snap/core/8689
    /dev/loop5                    94M     94M     0  100% /snap/core/8935
    /dev/sdb1                    472M    145M  303M   33% /boot
    /dev/sda1                    1,8T    1,4T  371G   79% /media/SG2TB

  • Staff

    Apparently this feature is much harder to get correct than we thought 😕
    @necrevistonnezr do you see any errors reported in the dashboard browser console or the box logs itself?

  • @girish I just logged in to restart Graphite and go figure - without even having to do that it suddenly started working. lol. No idea why that was the case, as it wasn't loading after two different reboots, and across different days as well. But it seems to currently be working so going to be hard to determine the root cause, but I suspect you're right that it was likely Graphite since that's the component that does the graphing I think, right?

  • @girish For what's worth, I just looked at the Graphite logs and it displays a lot of these. Is this possibly an issue or is this expected behaviour?

    Apr 16 12:00:14 16/04/2020 19:00:14 :: [console] /etc/carbon/storage-aggregation.conf not found or wrong perms, ignoring.
    Apr 16 12:01:14 16/04/2020 19:01:14 :: [console] /etc/carbon/storage-aggregation.conf not found or wrong perms, ignoring.
    Apr 16 12:02:14 16/04/2020 19:02:14 :: [console] /etc/carbon/storage-aggregation.conf not found or wrong perms, ignoring.
    Apr 16 12:03:14 16/04/2020 19:03:14 :: [console] /etc/carbon/storage-aggregation.conf not found or wrong perms, ignoring.
    Apr 16 12:04:14 16/04/2020 19:04:14 :: [console] /etc/carbon/storage-aggregation.conf not found or wrong perms, ignoring.
    Apr 16 12:05:14 16/04/2020 19:05:14 :: [console] /etc/carbon/storage-aggregation.conf not found or wrong perms, ignoring.
    Apr 16 12:06:14 16/04/2020 19:06:14 :: [console] /etc/carbon/storage-aggregation.conf not found or wrong perms, ignoring.

  • Staff

    @necrevistonnezr your issue is related to the parsing of the disk (/dev/mapper/beebox--vg-root). Will look into it.

  • Staff

    @d19dotca Yeah, that warning can be ignored. That file is missing because we don't use aggregation in carbon.

    About the disk graphs. The disk graphs currently uses 2 bits of information - one which is just plain df output which is queried the instant you hit the graphs page and another which is directory level/app level and polled periodically by collectd. The issue here is that this periodic polling only happens twice a day (otherwise, we keep spinning up the disk too much). I think a good way to fix it is to inform the user that graphs will appear in 12 hours or something like that when we don't have data.

  • FYI, I have the same errors:

    I clicked on an error box,there wasn't any error in the server log.

    And in the console:

    On the same page, Services part was also wrong: the following services never stop from loading and don't show their status:

    These issues stayed across several cloudron updates and a reboot.

    What can I do to help you debug this?
    (My SSH Support Access is enabled, in case you need it)

  • @ruihildt It might be worth creating your own post to troubleshoot that, because while you say it's the "same errors", it actually looks quite a bit different from what I reported. For example, I never once had any "Cloudron Error" message nor a message that stated "Error loading disk : Empty message or object". Your issue seems quite a bit different other than affecting the same page in the admin UI.

  • Staff

    @ruihildt The issue in your case was different. There were so many apps that the query parameter limit was getting exceeded. This is fixed in next release. @necrevistonnezr this is most likely your issue as well!

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