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  3. Cloudron Auto update failed

Cloudron Auto update failed

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  • A Offline
    A Offline
    alexwhughes
    wrote on last edited by girish
    #1

    Hello,

    Overnight I noted that my cloudron install failed to update. Status in Web UI was "update exited with code 1 signal null"

    The logs says :

    Aug 19 09:34:23 box:shell update (stdout): Running as unit: cloudron-updater.service
    Aug 19 09:34:23 box:shell update (stdout): cloudron-updater is still active. will check in 5 seconds
    Aug 19 09:34:28 box:shell update (stdout): => cloudron-updater has failed
    Aug 19 09:34:28 box:shell update code: 1, signal: null
    Aug 19 09:34:28 box:tasks setCompleted - 1747: {"result":null,"error":{"stack":"BoxError: update exited with code 1 signal null\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:64:17)\n at ChildProcess.emit (events.js:198:13)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)","name":"BoxError","reason":"Spawn Error","details":{},"message":"update exited with code 1 signal null","code":1,"signal":null}}
    Aug 19 09:34:28 box:tasks 1747: {"percent":100,"result":null,"error":{"stack":"BoxError: update exited with code 1 signal null\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:64:17)\n at ChildProcess.emit (events.js:198:13)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)","name":"BoxError","reason":"Spawn Error","details":{},"message":"update exited with code 1 signal null","code":1,"signal":null}}
    

    I can't make heads nor tails of what to do with that log. Is there a step I am missing

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    • girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @alexwhughes are you using Ubuntu 16 or 18?

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        @alexwhughes If you are on Ubuntu 18, the logs are at /home/yellowtent/platformdata/logs/updater/cloudron-updater-{timestamp}.log. On Ubuntu 16, there are logs in journalctl -u cloudron-updater. Do you see any errors there? If it's dpkg errors, just run sudo dpkg --configure -a and try the update again.

        J 1 Reply Last reply
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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          Also, which version of Cloudron are you currently on?

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          • girishG girish

            @alexwhughes If you are on Ubuntu 18, the logs are at /home/yellowtent/platformdata/logs/updater/cloudron-updater-{timestamp}.log. On Ubuntu 16, there are logs in journalctl -u cloudron-updater. Do you see any errors there? If it's dpkg errors, just run sudo dpkg --configure -a and try the update again.

            J Offline
            J Offline
            johan
            wrote on last edited by
            #5

            @girish This solved it for me. Thanks!

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