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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Collabora Online (CODE)
  3. [bug] collabora: failed to get new child

[bug] collabora: failed to get new child

Scheduled Pinned Locked Moved Solved Collabora Online (CODE)
collabora
8 Posts 4 Posters 1.3k Views 4 Watching
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    • valkalonV Offline
      valkalonV Offline
      valkalon
      wrote on last edited by
      #1

      Hi,
      on my cloudron I have
      Collabora Office
      Package v1.8.4-1
      App v4.2.6-2

      linked to Nextcloud
      Package v4.6.4
      App v19.0.3

      When I try to open a .odt file, it's stuck on this:

      Selection_348.jpg

      And the document never loads.

      The logs says this:

      Selection_347.jpg

      I have already tried to remove/install collabora. No effect.

      Any chance this is happening to somebody else ?
      How to solve the issue please ?

      murgeroM 1 Reply Last reply
      0
      • valkalonV valkalon

        Hi,
        on my cloudron I have
        Collabora Office
        Package v1.8.4-1
        App v4.2.6-2

        linked to Nextcloud
        Package v4.6.4
        App v19.0.3

        When I try to open a .odt file, it's stuck on this:

        Selection_348.jpg

        And the document never loads.

        The logs says this:

        Selection_347.jpg

        I have already tried to remove/install collabora. No effect.

        Any chance this is happening to somebody else ?
        How to solve the issue please ?

        murgeroM Offline
        murgeroM Offline
        murgero
        App Dev
        wrote on last edited by murgero
        #2

        @valkalon This may be an issue for the Collabora team. Cloudron only built the app you install in the server, they did not make Collabora.

        Looking into this on Google, it seems that an nginx / apache config change may or may not be needed:

        https://help.nextcloud.com/t/collabora-with-fresh-docker-container-does-not-work-anymore/8363/5

        --
        https://urgero.org
        ~ Professional Nerd. Freelance Programmer. ~

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          Haven't see this before. @nebulon any ideas?

          @valkalon Just to double check, this happens all the time on a simple fresh installation of collabora?

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            I haven't seen this before. Does this happen with any document in your case or just any odt or even only one specific odt?

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            • valkalonV Offline
              valkalonV Offline
              valkalon
              wrote on last edited by
              #5

              @girish The bug appears at random with a simple fresh installation of collabora.
              @nebulon It happens with any .odt document of any size.

              I tried to get a consistent scenario to reproduce the bug, unfortunately I cannot find the conditions.

              In the last 2 weeks I had this bug often and at random (failed to get new child in the logs). Even after restarting the cloudron. This morning, trying to make a short video to show you, I cannot reproduce the bug...

              Thankx @murgero for the link, that feels like the problem could come from an interaction with the web server indeed.

              I also found this link: https://github.com/CollaboraOnline/Docker-CODE/issues/10, which mentions the issue coming from a possible timeout. That could be the case since my cloudron is installed on an HDD server (not SSD).

              If I'm the only person facing this issue, I don't want to waste your time guys, feel free to put it on hold. I'll consider it comes from my setup and can update when I have more details to provide.

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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #6

                FWIW, I tried to reproduce this by re-installing collabora 4-5 times, however I have been unable to. I guess this is upstream race/timing issue.

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                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #7

                  A new version was released as a Cloudron package now, would be good to see if that issue is fixed now with Collabora 6.4.0

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                  • valkalonV Offline
                    valkalonV Offline
                    valkalon
                    wrote on last edited by
                    #8

                    Thanks Nebulon, so far so good, no problem appeared with the update. Will keep you posted if happens again. Feel free to close the topic

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