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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. EspoCRM
  3. Timeout in ESPOcrm, need to restart Webservice

Timeout in ESPOcrm, need to restart Webservice

Scheduled Pinned Locked Moved Solved EspoCRM
31 Posts 6 Posters 4.6k Views 6 Watching
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  • P p44

    Dear all, it seems that I'm experiencing this problem... I can only surf to homepage... I'm on v7.6.3 (Ubuntu 20.04.2 LTS), Espo CRM 8.1.0

    girishG Offline
    girishG Offline
    girish
    Staff
    wrote on last edited by
    #15

    @p44 anything in the logs?

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    0
    • P Offline
      P Offline
      p44
      translator
      wrote on last edited by
      #16

      @girish
      Jan 11 15:59:37=> Healtheck error: Error: Timeout of 7000ms exceeded
      Jan 11 15:59:47=> Healtheck error: Error: Timeout of 7000ms exceeded
      Jan 11 15:59:57=> Healtheck error: Error: Timeout of 7000ms exceeded
      Jan 11 16:00:07=> Healtheck error: Error: Timeout of 7000ms exceeded
      Jan 11 16:00:17=> Healtheck error: Error: Timeout of 7000ms exceeded
      Jan 11 16:00:27=> Healtheck error: Error: Timeout of 7000ms exceeded

      robiR 1 Reply Last reply
      0
      • P p44

        @girish
        Jan 11 15:59:37=> Healtheck error: Error: Timeout of 7000ms exceeded
        Jan 11 15:59:47=> Healtheck error: Error: Timeout of 7000ms exceeded
        Jan 11 15:59:57=> Healtheck error: Error: Timeout of 7000ms exceeded
        Jan 11 16:00:07=> Healtheck error: Error: Timeout of 7000ms exceeded
        Jan 11 16:00:17=> Healtheck error: Error: Timeout of 7000ms exceeded
        Jan 11 16:00:27=> Healtheck error: Error: Timeout of 7000ms exceeded

        robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #17

        @p44 that means it's not running.

        Conscious tech

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        • P Offline
          P Offline
          p44
          translator
          wrote on last edited by
          #18

          @robi yes, but it was in "running" state... I increased resources to a VPS and now seems to be stable... very strange...

          robiR 1 Reply Last reply
          1
          • P p44

            @robi yes, but it was in "running" state... I increased resources to a VPS and now seems to be stable... very strange...

            robiR Offline
            robiR Offline
            robi
            wrote on last edited by
            #19

            @p44 check the App memory graphs

            Conscious tech

            P 1 Reply Last reply
            0
            • robiR robi

              @p44 check the App memory graphs

              P Offline
              P Offline
              p44
              translator
              wrote on last edited by
              #20

              @robi All Memory graphs about Cpu and memory allocations was all ok... even VPS graphs...

              robiR 1 Reply Last reply
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              • P p44

                @robi All Memory graphs about Cpu and memory allocations was all ok... even VPS graphs...

                robiR Offline
                robiR Offline
                robi
                wrote on last edited by
                #21

                @p44 Welp, something else crashed then🤷

                Conscious tech

                P 1 Reply Last reply
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                • robiR robi

                  @p44 Welp, something else crashed then🤷

                  P Offline
                  P Offline
                  p44
                  translator
                  wrote on last edited by p44
                  #22

                  @robi Thank's Robi, I still didn't understand what happened, to be honest... Maybe it was some problem related to VPS... I don't know...

                  Do you know if (and how) I can force a database rebuild/cleaning with CLI? Thank's again

                  robiR 1 Reply Last reply
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                  • P p44

                    @robi Thank's Robi, I still didn't understand what happened, to be honest... Maybe it was some problem related to VPS... I don't know...

                    Do you know if (and how) I can force a database rebuild/cleaning with CLI? Thank's again

                    robiR Offline
                    robiR Offline
                    robi
                    wrote on last edited by
                    #23

                    @p44 I'd imagine it happens automatically in Cloudron, and @girish might know for sure.

                    Conscious tech

                    1 Reply Last reply
                    1
                    • P Offline
                      P Offline
                      p44
                      translator
                      wrote on last edited by p44
                      #24

                      @girish @nebulon I'm still approaching with this problem:

                      Jan 16 17:57:07=> Healtheck error: Error: Timeout of 7000ms exceeded
                      Jan 16 17:57:17=> Healtheck error: Error: Timeout of 7000ms exceeded
                      Jan 16 17:57:27=> Healtheck error: Error: Timeout of 7000ms exceeded
                      Jan 16 17:57:37=> Healtheck error: Error: Timeout of 7000ms exceeded

                      How I can understand what's happening?

                      Rebooting I got: "server reached MaxRequestWorkers setting, consider raising the MaxRequestWorkers setting", maybe is this?

                      1 Reply Last reply
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                      • nebulonN Offline
                        nebulonN Offline
                        nebulon
                        Staff
                        wrote on last edited by
                        #25

                        This maybe a similar issue as https://forum.cloudron.io/topic/10364/nextcloud-is-down-one-in-a-while-and-needs-to-be-restarted-manually/2?_=1705425220470

                        Can you try to increase the MaxRequestWorkers in the mpm_prefork.conf file and restart the app?

                        1 Reply Last reply
                        0
                        • P Offline
                          P Offline
                          p44
                          translator
                          wrote on last edited by
                          #26

                          @nebulon It was 6, now I increased to 36. Let's see what happen...

                          1 Reply Last reply
                          0
                          • P Offline
                            P Offline
                            p44
                            translator
                            wrote on last edited by
                            #27

                            @nebulon Finally it works... thank's a lot for your advice. Just to learn more, about this value, what is the best to set? Also, I noted your previous comment:

                            «For next release we will put this as the default to 256 while one can still configure a higher value if needed in the prefork config in /app/data», did you not apply this fix, or maybe I had an old value coming from old version?

                            Thank's again 🙏

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                            • nebulonN Offline
                              nebulonN Offline
                              nebulon
                              Staff
                              wrote on last edited by
                              #28

                              Correct the package for newly installed instances will contain the higher value, but since it is a user-configurable persistent file, a package update will not auto-adjust this value.

                              P 1 Reply Last reply
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                              • nebulonN nebulon

                                Correct the package for newly installed instances will contain the higher value, but since it is a user-configurable persistent file, a package update will not auto-adjust this value.

                                P Offline
                                P Offline
                                p44
                                translator
                                wrote on last edited by
                                #29

                                @nebulon Thank's again, so is better to set that value to 256?

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                                • nebulonN Offline
                                  nebulonN Offline
                                  nebulon
                                  Staff
                                  wrote on last edited by
                                  #30

                                  Those values always depend on the use-case, so those are just defaults. There is no clear answer for all cases. So just be aware of the case and set as you see fit.

                                  1 Reply Last reply
                                  1
                                  • P Offline
                                    P Offline
                                    p44
                                    translator
                                    wrote on last edited by
                                    #31

                                    @nebulon Thank's a lot

                                    1 Reply Last reply
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