UNSOLVED Backup Stuck until manually stopped.

[marcusquinn]

seem to be having the same issue, happens with rsync or tarball (to Wasabi, which is probably irrelevant). Last few lines from the logs:

Nov 03 07:44:54 box:shell backup-snapshot/app_7eb7aeb8-387b-46ca-92c6-fb16ab0000e2 code: null, signal: SIGKILL
Nov 03 07:44:54 box:backups healthshop.net Unable to backup { BoxError: Backuptask crashed
at /home/yellowtent/box/src/backups.js:864:29
at f (/home/yellowtent/box/node_modules/once/once.js:25:25)
at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:69:9)
at ChildProcess.emit (events.js:198:13)
at ChildProcess.EventEmitter.emit (domain.js:448:20)
at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)
name: 'BoxError',
reason: 'Internal Error',
details: {},
message: 'Backuptask crashed' }
Nov 03 07:44:54 box:taskworker Task took 6293.696 seconds
Nov 03 07:44:54 box:tasks setCompleted - 1960: {"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at /home/yellowtent/box/src/backups.js:864:29\n at f (/home/yellowtent/box/node_modules/once/once.js:25:25)\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:69:9)\n at ChildProcess.emit (events.js:198:13)\n at ChildProcess.EventEmitter.emit (domain.js:448:20)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}}
Nov 03 07:44:54 box:tasks 1960: {"percent":100,"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at /home/yellowtent/box/src/backups.js:864:29\n at f (/home/yellowtent/box/node_modules/once/once.js:25:25)\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:69:9)\n at ChildProcess.emit (events.js:198:13)\n at ChildProcess.EventEmitter.emit (domain.js:448:20)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:248:12)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}}

[nebulon]

A bit more (earlier) logs could be helpful here, given that the process got a SIGKILL this could indicate that the system was simply running out of memory and the kernel has killed that process to free up some. Usually dmesg or journalctl --system would give more indication here.

[marcusquinn]

@nebulon emailed to support@cloudron.io - thanks

[robi]

Ditto, emailed in the logs.

[robi]

There was nothing useful in the main log.

There is a different set of backup task logs in the Cloudron Backups menu at the bottom of the page.

This was requested for the relevant backup task and sent in.

Pro Tip: The URL of the backups log can be modified to specify the task to search for.

[girish]

@robi I was just looking into the logs. It has

2020-10-31T21:00:18.640Z box:database Connection 548 error: Connection lost: The server closed the connection. PROTOCOL_CONNECTION_LOST
2020-10-31T21:00:18.854Z box:database Connection 543 error: Connection lost: The server closed the connection. PROTOCOL_CONNECTION_LOST
2020-10-31T21:00:19.146Z box:database Connection 544 error: Connection lost: The server closed the connection. PROTOCOL_CONNECTION_LOST
2020-10-31T21:00:19.419Z box:database Connection 545 error: Connection lost: The server closed the connection. PROTOCOL_CONNECTION_LOST
2020-10-31T21:00:19.797Z box:shell backup-snapshot/app_0800bb6e-f3a5-48fa-994b-1bf0d0d6a67f (stdout): 2020-10-31T21:00:19.797Z box:database Connection 549 error: Connection lost: The server closed the connection. PROTOCOL_CONNECTION_LOST

2020-10-31T21:00:19.800Z box:shell backup-snapshot/app_0800bb6e-f3a5-48fa-994b-1bf0d0d6a67f (stdout): 2020-10-31T21:00:19.800Z box:database Connection 550 error: Connection lost: The server closed the connection. PROTOCOL_CONNECTION_LOST

This suggest that MySQL went down. Do you see out of memory errors in dmesg output ?

[girish]

Also, can you provide the output of free -m. That should give a good idea of how much memory is available on the server.

[girish]

@marcusquinn said in Backup Stuck until manually stopped.:

@nebulon emailed to support@cloudron.io - thanks

In your case, the backup got Killed because of lack of memory. I have bumped up the memory for the backup process under Backups -> Configure and started a new backup now. Let's see.

[marcusquinn]

@girish Danke

[robi]

@girish

no memory errors in dmesg, 6.5GB free mem, the server graphs show mysql using 15% of the 2.5GB allocated, so it's not that.

My guess, we look at the DB health during that time?

What can we do about recovering from the connection error and continuing the backup or erroring out sooner so we avoid the deadlock and let the next backup run?

[girish]

@girish said in Backup Stuck until manually stopped.:

In your case, the backup got Killed because of lack of memory. I have bumped up the memory for the backup process under Backups -> Configure and started a new backup now. Let's see.

To post a final update on this: the issue was that one app had 2 million files and another had a million files. It looks like node gets a heap out of memory when dealing with such large number of files (specifically the tar module we use). Don't know if this is easily fixable.

[girish]

@robi said in Backup Stuck until manually stopped.:

What can we do about recovering from the connection error and continuing the backup or erroring out sooner so we avoid the deadlock and let the next backup run?

I think there is a bug. It seems when the database connection goes down, the backup process gets stuck. Ideally, it should just fail at that point. I am looking into reproducing this.

[robi]

@girish I have reports that this just happened again.