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    Solved Iphone does not save email in "Sent" folder?

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    • P
      p44 translator last edited by girish

      Dear all,

      I don't know if you had a similar problem but it seems that "iphone" does not save email in "sent" folder, after email was sent.

      Can you let me know if you had similar problem and how to fix?

      Thank's!

      d19dotca 1 Reply Last reply Reply Quote 0
      • nebulon
        nebulon Staff last edited by

        This is usually an email client feature, I don't have an iPhone to test this though.

        1 Reply Last reply Reply Quote 1
        • girish
          girish Staff last edited by

          As @nebulon said, an email client copies messages into the sent mailbox using the imap protocol. The server is not involved in the saving of messages. Do you see that messages are saved when using other clients? Like webmail or desktop?

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          • d19dotca
            d19dotca @p44 last edited by d19dotca

            @p44 That's very strange. It should definitely save to your Sent folder. Did you perhaps have it set to save sent messages in a different folder? On iOS, you can go to Settings > Mail > Accounts > {accountName} > Account > Advanced and in there you can set the Mailbox Behaviours for Drafts, Send, Deleted, and Archive. Make sure it's set to the correct folder. Sometimes there's a difference between "Sent" and "Sent Messages". There are some semantic differences, though usually I find that only affects Junk/Spam folders as there's been previous discussions on those. The rest of them work fine for me but I may have set it up accordingly too back in the day.

            The instructions above assume you're using the built-in Apple Mail app.

            --
            Dustin Dauncey
            www.d19.ca

            1 Reply Last reply Reply Quote 4
            • marcusquinn
              marcusquinn last edited by

              iOS & macOS calls this folder "Sent Messages" specifically, so I guess you either have an additional "Sent Messages" folder created or your iPhone hasn't been configured to use the "Sent" folder created by default with Cloudron's email setup.

              We're not here for a long time - but we are here for a good time :)
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              P 1 Reply Last reply Reply Quote 1
              • P
                p44 translator @marcusquinn last edited by

                @marcusquinn @d19dotca @girish @nebulon Dear All, many thank's for answer. As I saw in the folders, Iphone has two kind of sent message folders:

                • Sent Message
                • Sent

                So as @d19dotca and @marcusquinn stated, on Thunderbird emails was saved in "Sent", but on iphone in "Sent Messages".

                When I configured emails who was on Cpanel iphone saved emails in "Sent". But when I configured email from Cloudron, iphone saved email in Sent Messages.

                Thant's why it was like I had missing email from Thunderbird and vice versa.

                Workaround is to configure the same folder and when adding Cloudron email on iphone, be sure to follow @d19dotca instruction.

                Thank's a lot!

                IMG_2488.PNG

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