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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. Cannot Access App

Cannot Access App

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  • D Offline
    D Offline
    davidpg
    wrote on last edited by
    #1

    I have a wordpress site that is down - newstreetumc.com. When I login to my cloudron account and try to access the apps I cannot login. The login screen is also messed up and will not accept my login/password or reset request. My other domains are not down. Clearing cache and using a different browser has no effect. Here is a screen shot.

    girishG 1 Reply Last reply
    0
    • D davidpg

      I have a wordpress site that is down - newstreetumc.com. When I login to my cloudron account and try to access the apps I cannot login. The login screen is also messed up and will not accept my login/password or reset request. My other domains are not down. Clearing cache and using a different browser has no effect. Here is a screen shot.

      girishG Do not disturb
      girishG Do not disturb
      girish
      Staff
      wrote on last edited by
      #2

      @davidpg Does the app say "running" on the Cloudron dashboard? Do you see anything interesting in the app logs? This will help isolate if this is an app issue or cloudflare setup issue.

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      • D Offline
        D Offline
        davidpg
        wrote on last edited by
        #3

        I cannot get past this main console screen to access logs, status, anything. When I click on my domain I get the screenshot previously shared. It's all messed up, and it won't even accept password resets. New browser and clearing cache, an logging incognito mode don't work.

        Cloudron-Subscription-Management.png

        girishG 2 Replies Last reply
        0
        • D davidpg

          I cannot get past this main console screen to access logs, status, anything. When I click on my domain I get the screenshot previously shared. It's all messed up, and it won't even accept password resets. New browser and clearing cache, an logging incognito mode don't work.

          Cloudron-Subscription-Management.png

          girishG Do not disturb
          girishG Do not disturb
          girish
          Staff
          wrote on last edited by
          #4

          @davidpg Oh, that is not the cloudron dashboard. That is your account on cloudron.io, which is only used to manage the subscription and nothing else. The cloudron dashboard is at my.<domain>.com.

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          • D davidpg

            I cannot get past this main console screen to access logs, status, anything. When I click on my domain I get the screenshot previously shared. It's all messed up, and it won't even accept password resets. New browser and clearing cache, an logging incognito mode don't work.

            Cloudron-Subscription-Management.png

            girishG Do not disturb
            girishG Do not disturb
            girish
            Staff
            wrote on last edited by
            #5

            @davidpg The site is up now, I sent you an email from support@.

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