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    Unable to mount /backups folder (Cifs)

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    • P
      p44 last edited by girish

      Dear all,

      I'm trying to mount /backups folder using the following syntax:

      //<server>/<remote_folder> /backups cifs uid=yellowtent,gid=yellowtent,user=<user>,pass=<pass>,iocharset=utf8 0 0

      When I run sudo mount /backups

      System says:

      mount error(115): Operation now in progress
      Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
      

      Did you experienced problems like this before?

      I tried to ping backup path (external) and is reachable.

      Thank's a lot!

      1 Reply Last reply Reply Quote 0
      • girish
        girish Staff last edited by

        I don't have much experience with CIFS but looks like there is some issue mounting the share. I found https://unix.stackexchange.com/questions/456997/mount-error115-operation-now-in-progress and https://superuser.com/questions/430163/cifs-share-mount-errors . Is there any useful logs on the other side?

        P 2 Replies Last reply Reply Quote 0
        • robi
          robi last edited by

          make sure you can do the mount manually on the command line first, then add it to fstab

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          • P
            p44 @girish last edited by p44

            @girish I did a google research before and I saw linked document but it seems that is not my situation.

            The only difference that I've between a standard installation is that I disabled SSH login with password and also disabled root login.

            Which logs should i see?

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            • P
              p44 @girish last edited by

              @robi said in Unable to mount /backups folder (Cifs):

              make sure you can do the mount manually on the command line first, then add it to fstab

              The same syntax I used on other Cloudron installations and it worked very fine.

              I tried to mount manually but I got a syntax error.

              Eg. I used: mount -t cifs //<server>/<remote_folder> /backups uid=yellowtent,gid=yellowtent,user=<user>,pass=<pass>,iocharset=utf8 0 0

              and I got: mount: bad usage

              robi 1 Reply Last reply Reply Quote 0
              • robi
                robi @p44 last edited by

                @p44 could be 2 things.. compare mount versions, which may have a different syntax.

                make sure cifs is available on the new system, for ex if mount.cifs isn't available, it won't recognize the cifs parameter and error out.

                if there are other cifs mounts available (any windows box) try making sure that works to validate cifs at least.

                alternative might be smbfs.

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                • P
                  p44 @robi last edited by

                  @robi said in Unable to mount /backups folder (Cifs):

                  cifs

                  Thank's @robi !

                  I've this situation:

                  /sbin$ apt-cache policy cifs-utils
                  cifs-utils:
                    Installed: 2:6.8-1ubuntu1.1
                    Candidate: 2:6.8-1ubuntu1.1
                    Version table:
                   *** 2:6.8-1ubuntu1.1 500
                          500 http://it.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
                          100 /var/lib/dpkg/status
                       2:6.8-1 500
                          500 http://it.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
                  

                  Also mount.cifs is available.

                  If there are other cifs mounts available (any windows box) try making sure that works to validate cifs at least.

                  This step is not totally clear how to perform...

                  robi 1 Reply Last reply Reply Quote 0
                  • robi
                    robi @p44 last edited by

                    @p44 you can follow here:
                    https://linuxize.com/post/how-to-mount-cifs-windows-share-on-linux/

                    P 1 Reply Last reply Reply Quote 1
                    • P
                      p44 @robi last edited by

                      @robi Thank's Robi, I'll go deeper inside the problem fixing.

                      1 Reply Last reply Reply Quote 0
                      • jdaviescoates
                        jdaviescoates last edited by

                        Just to check, is this a Hetzner storage box? If so be sure to have turned samba shares on at the Hetzner end (I had a similar issue and this resolved it for me)

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                        • D
                          danigl last edited by

                          I had the same problem. I use the following entry in fstab:

                          //XXX/XXX /media/backups_cifs  cifs uid=yellowtent,gid=yellowtent,username=XXX,password=XXX,vers=3.0,noperm 0 0
                          

                          The target directory must be created first.

                          P 1 Reply Last reply Reply Quote 2
                          • P
                            p44 @jdaviescoates last edited by

                            @jdaviescoates Yes is Hetzner box. Works perfectly on two other Cloudron istances. Enabled "Samba shares" and "External Reachability".

                            On two works fine, another one no...

                            jdaviescoates 1 Reply Last reply Reply Quote 1
                            • P
                              p44 @danigl last edited by

                              @danigl Thank's a lot, the targeted directory is created first. Just a question: why you add the "vers=3.0" parameter?

                              1 Reply Last reply Reply Quote 1
                              • jdaviescoates
                                jdaviescoates @p44 last edited by

                                @p44 said in Unable to mount /backups folder (Cifs):

                                Yes is Hetzner box.

                                It may just be an issue with Hetzner. As you've seen, recently my backup hetzner storage box somehow unmounted itself during a backup and I needed to restart for it to mount again.

                                Assume you've tried restarting your server already?

                                P 1 Reply Last reply Reply Quote 1
                                • P
                                  p44 @jdaviescoates last edited by

                                  @jdaviescoates Maybe is Hetzner side problem. I had a similar event few weeks ago and I opened a ticket to Cloudron support desk. I restarted server.

                                  Also one week ago and also yesterday I had a similar problem.

                                  For this case "Unable to mount /backups folder (Cifs)" I'm still investigating and I don't think is Hetzner side.

                                  About unmounting problem, I was thinking to move to other storage service. Did you find any workarounds?

                                  girish 1 Reply Last reply Reply Quote 0
                                  • girish
                                    girish Staff @p44 last edited by

                                    @p44 Given Cloudron is just app on ubuntu, maybe you can try to mount it in a separate ubuntu server on Hetzner? At that point, Hetzner support should be able to help you out hopefully.

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                                    • P
                                      p44 @girish last edited by

                                      @girish Totally agree with your suggestion. About the topic issue, the server where I running this specific Cloudron instance is not Hetzner.

                                      But I just created a demo account to Wasabi to move forward and assure a backup.

                                      1 Reply Last reply Reply Quote 0
                                      • girish
                                        girish Staff last edited by

                                        @p44 said in Unable to mount /backups folder (Cifs):

                                        where I running this specific Cloudron instance is not Hetzner

                                        Oh, that gave me an idea. Could it be that there is too much latency for the CIFS mount to work? Or maybe there is some configurable latency delay setting for mounting. Usually, CIFS/NFS etc works well only in same data center.

                                        P jdaviescoates 2 Replies Last reply Reply Quote 2
                                        • P
                                          p44 @girish last edited by

                                          @girish Thank's a lot Girish. Latency between two data centers is around 40ms... maximum 60ms... What's your idea?

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                                          • jdaviescoates
                                            jdaviescoates @girish last edited by

                                            @girish said in Unable to mount /backups folder (Cifs):

                                            Usually, CIFS/NFS etc works well only in same data center.

                                            Interesting. Got a reference for this?

                                            I think I purposely chose a different location for my Hetzner Storage Box from my Hetzner VPS just for a bit more redundancy (in case the VPS location get destroyed somehow).

                                            P 1 Reply Last reply Reply Quote 1
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