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  3. Unable to mount /backups folder (Cifs)

Unable to mount /backups folder (Cifs)

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  • P p44

    @jdaviescoates Yes is Hetzner box. Works perfectly on two other Cloudron istances. Enabled "Samba shares" and "External Reachability".

    On two works fine, another one no...

    jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    wrote on last edited by
    #14

    @p44 said in Unable to mount /backups folder (Cifs):

    Yes is Hetzner box.

    It may just be an issue with Hetzner. As you've seen, recently my backup hetzner storage box somehow unmounted itself during a backup and I needed to restart for it to mount again.

    Assume you've tried restarting your server already?

    I use Cloudron with Gandi & Hetzner

    P 1 Reply Last reply
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    • jdaviescoatesJ jdaviescoates

      @p44 said in Unable to mount /backups folder (Cifs):

      Yes is Hetzner box.

      It may just be an issue with Hetzner. As you've seen, recently my backup hetzner storage box somehow unmounted itself during a backup and I needed to restart for it to mount again.

      Assume you've tried restarting your server already?

      P Offline
      P Offline
      p44
      translator
      wrote on last edited by
      #15

      @jdaviescoates Maybe is Hetzner side problem. I had a similar event few weeks ago and I opened a ticket to Cloudron support desk. I restarted server.

      Also one week ago and also yesterday I had a similar problem.

      For this case "Unable to mount /backups folder (Cifs)" I'm still investigating and I don't think is Hetzner side.

      About unmounting problem, I was thinking to move to other storage service. Did you find any workarounds?

      girishG 1 Reply Last reply
      0
      • P p44

        @jdaviescoates Maybe is Hetzner side problem. I had a similar event few weeks ago and I opened a ticket to Cloudron support desk. I restarted server.

        Also one week ago and also yesterday I had a similar problem.

        For this case "Unable to mount /backups folder (Cifs)" I'm still investigating and I don't think is Hetzner side.

        About unmounting problem, I was thinking to move to other storage service. Did you find any workarounds?

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #16

        @p44 Given Cloudron is just app on ubuntu, maybe you can try to mount it in a separate ubuntu server on Hetzner? At that point, Hetzner support should be able to help you out hopefully.

        P 1 Reply Last reply
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        • girishG girish

          @p44 Given Cloudron is just app on ubuntu, maybe you can try to mount it in a separate ubuntu server on Hetzner? At that point, Hetzner support should be able to help you out hopefully.

          P Offline
          P Offline
          p44
          translator
          wrote on last edited by
          #17

          @girish Totally agree with your suggestion. About the topic issue, the server where I running this specific Cloudron instance is not Hetzner.

          But I just created a demo account to Wasabi to move forward and assure a backup.

          1 Reply Last reply
          0
          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #18

            @p44 said in Unable to mount /backups folder (Cifs):

            where I running this specific Cloudron instance is not Hetzner

            Oh, that gave me an idea. Could it be that there is too much latency for the CIFS mount to work? Or maybe there is some configurable latency delay setting for mounting. Usually, CIFS/NFS etc works well only in same data center.

            P jdaviescoatesJ 2 Replies Last reply
            2
            • girishG girish

              @p44 said in Unable to mount /backups folder (Cifs):

              where I running this specific Cloudron instance is not Hetzner

              Oh, that gave me an idea. Could it be that there is too much latency for the CIFS mount to work? Or maybe there is some configurable latency delay setting for mounting. Usually, CIFS/NFS etc works well only in same data center.

              P Offline
              P Offline
              p44
              translator
              wrote on last edited by
              #19

              @girish Thank's a lot Girish. Latency between two data centers is around 40ms... maximum 60ms... What's your idea?

              1 Reply Last reply
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              • girishG girish

                @p44 said in Unable to mount /backups folder (Cifs):

                where I running this specific Cloudron instance is not Hetzner

                Oh, that gave me an idea. Could it be that there is too much latency for the CIFS mount to work? Or maybe there is some configurable latency delay setting for mounting. Usually, CIFS/NFS etc works well only in same data center.

                jdaviescoatesJ Offline
                jdaviescoatesJ Offline
                jdaviescoates
                wrote on last edited by
                #20

                @girish said in Unable to mount /backups folder (Cifs):

                Usually, CIFS/NFS etc works well only in same data center.

                Interesting. Got a reference for this?

                I think I purposely chose a different location for my Hetzner Storage Box from my Hetzner VPS just for a bit more redundancy (in case the VPS location get destroyed somehow).

                I use Cloudron with Gandi & Hetzner

                P 1 Reply Last reply
                1
                • jdaviescoatesJ jdaviescoates

                  @girish said in Unable to mount /backups folder (Cifs):

                  Usually, CIFS/NFS etc works well only in same data center.

                  Interesting. Got a reference for this?

                  I think I purposely chose a different location for my Hetzner Storage Box from my Hetzner VPS just for a bit more redundancy (in case the VPS location get destroyed somehow).

                  P Offline
                  P Offline
                  p44
                  translator
                  wrote on last edited by
                  #21

                  @jdaviescoates Totally agree with this strategy. It could be interesting to chose a total different provider to achieve this goal.

                  I configured for Wasabi seems to be fast and resilient. But I have to well understand user policy and permissions.

                  When I use services like this, I'm always a little bit scared that folder can go public due permission problems.

                  jdaviescoatesJ 1 Reply Last reply
                  0
                  • girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #22

                    I was only guessing about latency, I don't have any special expertise here. I found this article https://www.redhat.com/sysadmin/using-nfsstat-nfsiostat that might help debug further.

                    1 Reply Last reply
                    1
                    • P p44

                      @jdaviescoates Totally agree with this strategy. It could be interesting to chose a total different provider to achieve this goal.

                      I configured for Wasabi seems to be fast and resilient. But I have to well understand user policy and permissions.

                      When I use services like this, I'm always a little bit scared that folder can go public due permission problems.

                      jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote on last edited by
                      #23

                      @p44 said in Unable to mount /backups folder (Cifs):

                      It could be interesting to chose a total different provider to achieve this goal.

                      Agreed. I'm going to investigate https://teuto.net/teutostack-openstack-public-cloud/?lang=en who apparently do S3 style object storage, who I came across here https://social.coop/@aligyie/105385317039616213

                      I use Cloudron with Gandi & Hetzner

                      robiR 1 Reply Last reply
                      1
                      • jdaviescoatesJ jdaviescoates

                        @p44 said in Unable to mount /backups folder (Cifs):

                        It could be interesting to chose a total different provider to achieve this goal.

                        Agreed. I'm going to investigate https://teuto.net/teutostack-openstack-public-cloud/?lang=en who apparently do S3 style object storage, who I came across here https://social.coop/@aligyie/105385317039616213

                        robiR Offline
                        robiR Offline
                        robi
                        wrote on last edited by
                        #24

                        @jdaviescoates Take a look at S3 from IBM for 25GB/mo free at IBM COS

                        p.s. I used to work on COS (formerly Cleversafe)

                        Conscious tech

                        jdaviescoatesJ 1 Reply Last reply
                        2
                        • robiR robi

                          @jdaviescoates Take a look at S3 from IBM for 25GB/mo free at IBM COS

                          p.s. I used to work on COS (formerly Cleversafe)

                          jdaviescoatesJ Offline
                          jdaviescoatesJ Offline
                          jdaviescoates
                          wrote on last edited by
                          #25

                          @robi thanks but the added context not mentioned is affordable storage space that is also powered by 100% renewable energy.

                          I use Cloudron with Gandi & Hetzner

                          robiR 1 Reply Last reply
                          1
                          • jdaviescoatesJ jdaviescoates

                            @robi thanks but the added context not mentioned is affordable storage space that is also powered by 100% renewable energy.

                            robiR Offline
                            robiR Offline
                            robi
                            wrote on last edited by
                            #26

                            @jdaviescoates that is very specific 🙂

                            Conscious tech

                            1 Reply Last reply
                            2
                            • C Online
                              C Online
                              ccfu
                              wrote on last edited by ccfu
                              #27

                              @p44 Did you get the issue sorted with the Hetzner Storage Box? I am facing the same problem and cannot work out why it is not mounting. "Samba Shares" and "External Reachability" are enabled but I keep getting the error 'mount: bad usage'.

                              P 1 Reply Last reply
                              1
                              • C ccfu

                                @p44 Did you get the issue sorted with the Hetzner Storage Box? I am facing the same problem and cannot work out why it is not mounting. "Samba Shares" and "External Reachability" are enabled but I keep getting the error 'mount: bad usage'.

                                P Offline
                                P Offline
                                p44
                                translator
                                wrote on last edited by p44
                                #28

                                @ccfu Which Storage Box datacenter are you using? Source data is hosted on Hetzner, or on a different provider?

                                C 1 Reply Last reply
                                0
                                • P p44

                                  @ccfu Which Storage Box datacenter are you using? Source data is hosted on Hetzner, or on a different provider?

                                  C Online
                                  C Online
                                  ccfu
                                  wrote on last edited by
                                  #29

                                  @p44 The Storage Box is in Falkenstein. The Cloudrons I am attempting to set this up with are also both with Hetzner, one in Falkenstein, the other in Nuremberg.

                                  P 1 Reply Last reply
                                  0
                                  • C ccfu

                                    @p44 The Storage Box is in Falkenstein. The Cloudrons I am attempting to set this up with are also both with Hetzner, one in Falkenstein, the other in Nuremberg.

                                    P Offline
                                    P Offline
                                    p44
                                    translator
                                    wrote on last edited by p44
                                    #30

                                    @ccfu
                                    First of all, let's try to reproduce my working configuration:

                                    On Hetzner:

                                    1. Create a subfolder in root Hetzner Box Folder
                                    2. Create a Hetzner Box Sub User (eg. sub1)
                                    3. Assign Sub User to created subfolder
                                    4. Enable Samba to Sub1 user

                                    On Cloudron instance:

                                    1. create /backups_cifs dir

                                    Then, add this row in etc/fstab:

                                    //u123456-sub1.your-storagebox.de/u123456-sub1 /backups_cifs cifs  uid=yellowtent,gid=yellowtent,user=u123456-sub1,pass=PASSWORD,iocharset=utf8,x-systemd.automount  0  0
                                    

                                    Where:
                                    u123456 is the Hetzner Box ID
                                    sub1 is the sub user name
                                    PASSWORD is Hetzner Box given password

                                    jdaviescoatesJ 1 Reply Last reply
                                    0
                                    • P p44

                                      @ccfu
                                      First of all, let's try to reproduce my working configuration:

                                      On Hetzner:

                                      1. Create a subfolder in root Hetzner Box Folder
                                      2. Create a Hetzner Box Sub User (eg. sub1)
                                      3. Assign Sub User to created subfolder
                                      4. Enable Samba to Sub1 user

                                      On Cloudron instance:

                                      1. create /backups_cifs dir

                                      Then, add this row in etc/fstab:

                                      //u123456-sub1.your-storagebox.de/u123456-sub1 /backups_cifs cifs  uid=yellowtent,gid=yellowtent,user=u123456-sub1,pass=PASSWORD,iocharset=utf8,x-systemd.automount  0  0
                                      

                                      Where:
                                      u123456 is the Hetzner Box ID
                                      sub1 is the sub user name
                                      PASSWORD is Hetzner Box given password

                                      jdaviescoatesJ Offline
                                      jdaviescoatesJ Offline
                                      jdaviescoates
                                      wrote on last edited by
                                      #31

                                      @p44 I'd recommend trying the instructions and mount code provided by Hetzner:

                                      https://docs.hetzner.com/robot/storage-box/access/access-samba-cifs/

                                      That's what I did and it's been working fine.

                                      I use Cloudron with Gandi & Hetzner

                                      C P 2 Replies Last reply
                                      1
                                      • jdaviescoatesJ jdaviescoates

                                        @p44 I'd recommend trying the instructions and mount code provided by Hetzner:

                                        https://docs.hetzner.com/robot/storage-box/access/access-samba-cifs/

                                        That's what I did and it's been working fine.

                                        C Online
                                        C Online
                                        ccfu
                                        wrote on last edited by
                                        #32

                                        @jdaviescoates @p44
                                        Many thanks. I'll look at this again later today and report back.

                                        P 1 Reply Last reply
                                        2
                                        • jdaviescoatesJ jdaviescoates

                                          @p44 I'd recommend trying the instructions and mount code provided by Hetzner:

                                          https://docs.hetzner.com/robot/storage-box/access/access-samba-cifs/

                                          That's what I did and it's been working fine.

                                          P Offline
                                          P Offline
                                          p44
                                          translator
                                          wrote on last edited by
                                          #33

                                          @jdaviescoates Thank's, I pasted my current working configuration 🙂

                                          1 Reply Last reply
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