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  2. SOGo
  3. Recently started seeing "An error occured while communicating with the mail server" errors

Recently started seeing "An error occured while communicating with the mail server" errors

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  • A Offline
    A Offline
    adrw
    wrote on last edited by
    #1

    Calendar and contacts seem to still work but all email doesn't show up amidst this exception. I'm not sure where I can find the logs on the Cloudron email back end to diagnose further. I've tried restarting my Cloudron and SOGo. Rainloop and other IMAP clients still connect without error though my iPhone started complaining about expired certificates so I was forced to delete those accounts and reset them up to get them to work. I'm suspicious that SOGo may have saved an out of date certificate and that is why it is erroring.

    I'd appreciate any help or guidance in diagnosis! Many thanks!

    Possibly unhandled rejection: {"data":{"message":"An error occured while communicating with the mail server"},"status":500,"config":{"method":"POST","transformRequest":[null],"transformResponse":[null],"jsonpCallbackParam":"callback","url":"/SOGo/so/andrew@alxdr.ca/Mail/0/folderINBOX/view","data":{"sortingAttributes":{"sort":"arrival","asc":0,"noHeaders":0,"dry":1},"filters":[{"searchBy":"flags","searchInput":"unseen"}]},"headers":{"Accept":"application/json, text/plain, */*","Content-Type":"application/json;charset=utf-8","X-XSRF-TOKEN":"3e05816c64849cecfd5f00913379e72fe3d9bb8f"}},"statusText":"Internal Server Error","xhrStatus":"complete"}
    
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    • girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @adrw said in Recently started seeing "An error occured while communicating with the mail server" errors:

      iPhone started complaining about expired certificates

      I think maybe the mail server certificates expired/could not be renewed for some reason. Can you please try this:

      • Domains -> Renew all certs
      • Then Services -> Mail -> Restart the mail service

      After the above two, does iPhone still complain? If it doesn't, can you then check if SOGo works after that?

      A 1 Reply Last reply
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      • girishG girish

        @adrw said in Recently started seeing "An error occured while communicating with the mail server" errors:

        iPhone started complaining about expired certificates

        I think maybe the mail server certificates expired/could not be renewed for some reason. Can you please try this:

        • Domains -> Renew all certs
        • Then Services -> Mail -> Restart the mail service

        After the above two, does iPhone still complain? If it doesn't, can you then check if SOGo works after that?

        A Offline
        A Offline
        adrw
        wrote on last edited by
        #3

        @girish Perfect! That did the trick, many thanks!

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