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    100mb file upload size despite disabling limitations

    Rocket.Chat
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    • M
      Mastadamus last edited by

      I've set -1 to disable file size limitations for file upload in the admin panel. Despite this, I get an error message saying the file size is too big if i attempt to upload a file in a direct message that is over 100mb. has anyone else run into this? is this something in cloudron preventing this? Any suggestions?

      marcusquinn 1 Reply Last reply Reply Quote 0
      • marcusquinn
        marcusquinn @Mastadamus last edited by

        @mastadamus Are you using Cloudflare Proxy by any chance? That has a 100MB upload limit, which made me think that's a possibility.

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        • M
          Mastadamus last edited by

          no I am not using a cloudflare proxy.

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          • nebulon
            nebulon Staff last edited by

            I just tried to upload a video of 160MB after setting the limit to -1 and it worked fine as such.
            Did you get any error message or some error in the app logs?

            M 1 Reply Last reply Reply Quote 0
            • M
              Mastadamus @nebulon last edited by

              @nebulon the only error i get is inside the rocket chat application that says "file size to large cannot exceed 100mb" No errors in logs. could this be a file upload max limit in nginx? I've tried both gridfs and webdav to my nextcloud and i get the same error message.

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              • nebulon
                nebulon Staff last edited by

                What do you mean with gridfs and webdav to nextcloud? Are you saying you changed the default config for the storage in rocketchat? If so then this is probably why I was able to successfully upload that file and then we have to look for that specific integration instead.

                M 1 Reply Last reply Reply Quote 0
                • M
                  Mastadamus @nebulon last edited by

                  @nebulon said in 100mb file upload size despite disabling limitations:

                  o

                  I got the error on the default settings for rocketchat. It defaults to gridFS. I then tried changing to webdav to nextcloud and still got the same error message.

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                  • girish
                    girish Staff last edited by

                    I gave this a try in the demo instance and I could upload a large file as well. @Mastadamus Can you check if you are able to reproduce this in our demo instance at https://my.demo.cloudron.io (username: cloudron password: cloudron). There's a bunch of large sample files that you can upload from this site - https://www.quinticsports.com/sample-videos/ . This will help us figure if this is related to browser or your network or your server etc.

                    Also, the error inside rocket.chat usually says the exact number like " File exceeds allowed size of 1 B. [error-file-too-large] ". Does it say 100MB in that error for you? That would mean the File Upload size setting did not get saved for some reason.

                    21537c50-4cb1-4911-94c4-f16aac44b35e-image.png

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