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    Confirmation email landing as spam and illegitimate

    Pixelfed
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    • O
      onlybro last edited by onlybro

      Users who register receive the confirmation email as illegitimate on their mailbox saying clicking on links might steal information users are not willing to sign up is there any way to solve this ?

      murgero A 2 Replies Last reply Reply Quote 0
      • murgero
        murgero App Dev @onlybro last edited by

        @onlybro Is the domain you are sending from new? Most email services (gmail, outlook, etc etc) make numerous checks against your domain name. If SPF and DKIM are setup correctly but your domain is still new (less than 6-12 months old) then a lot of email services will still mark you as spam.

        --
        https://urgero.org
        ~ Professional Nerd. Freelance Programmer. ~

        O 1 Reply Last reply Reply Quote 1
        • O
          onlybro @murgero last edited by

          @murgero

          Yes it’s new so what am i suppose to do ? Wait for 7 months without users on it ? Isn’t there any other option ? DKIM is set cloudron has already automatically set spf too

          murgero jdaviescoates 2 Replies Last reply Reply Quote 0
          • murgero
            murgero App Dev @onlybro last edited by

            @onlybro Google and Microsoft used to have a portal where you could submit to be temporarily whitelisted but I can't find it.

            You may need to wait at this point. Things you can check to make sure they are correct are:

            • DKIM
            • DMARC
            • SPF
            • PTR (This is ISP level, not DNS in most cases.)
            • Make sure the IP you are sending from isn't blacklisted.

            Most of those can be tested using mxtoolbox

            --
            https://urgero.org
            ~ Professional Nerd. Freelance Programmer. ~

            humptydumpty 1 Reply Last reply Reply Quote 2
            • humptydumpty
              humptydumpty @murgero last edited by

              @murgero You can send emails to multiple Gmail accounts and replying to them. It helps for a while but then Gmail will start putting new mail in spam again. Repeat as needed. I've only done this for Gmail so I can't say if it works for other providers.

              1 Reply Last reply Reply Quote 2
              • jdaviescoates
                jdaviescoates @onlybro last edited by jdaviescoates

                @onlybro I think @marcusquinn (and I think maybe @fbartels too) previously shared some interesting products/ services that help you to warm up email servers to help with email deliverability?

                1 Reply Last reply Reply Quote 1
                • O
                  onlybro last edited by

                  I installed rocketchat and tested it didn’t have any problem as such where the email lands on spam this moreover seems to be connected with pixelfed app itself.

                  Wonder when these minor bugs would get fixed.

                  jdaviescoates 1 Reply Last reply Reply Quote 0
                  • jdaviescoates
                    jdaviescoates @onlybro last edited by jdaviescoates

                    @onlybro said in Confirmation email landing as spam and illegitimate:

                    this moreover seems to be connected with pixelfed app itself.

                    I've very much doubt that. I've also had some emails from some apps arrive and others from other apps not arrive (and even some emails from the same app arrive and others not). I always report not spam to Google and it seems to help eventually.

                    Edit: this was one of the services I think @marcusquinn and/ or @fbartels shared before https://www.lemlist.com/email-deliverability

                    fbartels marcusquinn 2 Replies Last reply Reply Quote 0
                    • fbartels
                      fbartels App Dev @jdaviescoates last edited by

                      @jdaviescoates said in Confirmation email landing as spam and illegitimate:

                      I've very much doubt that

                      I'm not using Pixelfeed myself, but they could still have wording in their notification mails that could trigger a higher spam classification.

                      https://www.emailonacid.com/blog/article/email-development/emailology_avoiding_the_assassin/ looks like a good read to further understand the problem.

                      jdaviescoates 1 Reply Last reply Reply Quote 1
                      • marcusquinn
                        marcusquinn @jdaviescoates last edited by

                        @jdaviescoates https://www.warmupinbox.com is the cheapest one I know for email warmup.

                        We're not here for a long time - but we are here for a good time :)
                        Jersey/UK
                        Work & Ecommerce Advice: https://brandlight.org
                        Personal & Software Tips: https://marcusquinn.com

                        jdaviescoates 1 Reply Last reply Reply Quote 1
                        • jdaviescoates
                          jdaviescoates @fbartels last edited by

                          @fbartels said in Confirmation email landing as spam and illegitimate:

                          I'm not using Pixelfeed myself, but they could still have wording in their notification mails that could trigger a higher spam classification.

                          Fair point.

                          https://www.emailonacid.com/blog/article/email-development/emailology_avoiding_the_assassin/ looks like a good read to further understand the problem

                          Thanks.

                          Sharing this from another similar thread too:

                          @moonmeister said in Mailserver does not deliver to certain email addresses:

                          Just ran across this tool: https://www.mail-tester.com

                          Could be super helpful for folks.

                          https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-request-to-whitelist-a-domain-on-microsoft/3b6e2b4c-32e9-4e76-af38-dd0982e526b6

                          Has good info on solving Microsoft specific problems.

                          1 Reply Last reply Reply Quote 0
                          • jdaviescoates
                            jdaviescoates @marcusquinn last edited by jdaviescoates

                            @marcusquinn said in Confirmation email landing as spam and illegitimate:

                            @jdaviescoates https://www.warmupinbox.com is the cheapest one I know for email warmup.

                            Thanks, have you actually tried it too?

                            marcusquinn 1 Reply Last reply Reply Quote 0
                            • A
                              atharvasystem @onlybro last edited by

                              @onlybro said in Confirmation email landing as spam and illegitimate:

                              Users who register receive the confirmation email as illegitimate on their mailbox saying clicking on links might steal information users are not willing to sign up is there any way to solve this ?

                              Yes this is also new for me too and before never faced this. That would be really big help if this will be solved.

                              1 Reply Last reply Reply Quote 0
                              • marcusquinn
                                marcusquinn @jdaviescoates last edited by

                                @jdaviescoates Yeah, i keep permanently running on marketing "from" email addresses.

                                We're not here for a long time - but we are here for a good time :)
                                Jersey/UK
                                Work & Ecommerce Advice: https://brandlight.org
                                Personal & Software Tips: https://marcusquinn.com

                                1 Reply Last reply Reply Quote 1
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