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    Solved SOGo - An error occured while communicating with the mail server

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    • BrutalBirdie
      BrutalBirdie Staff last edited by

      Sogo App Version: v2.4.2
      I tried to restore to v2.4.1 and v2.4.0.
      I also tried to regenerate the sogo.conf with no success.

      Here is the log:

      2021-06-07T15:52:13.000Z Jun 07 15:52:13 sogod [47]: 127.0.0.1 "GET /SOGo/so/elias@hackradt.com/Mail/view HTTP/1.1" 200 22447/0 0.043 87557 74% 3M - 12
2021-06-07T15:52:13.000Z 172.18.0.1 - - [07/Jun/2021:15:52:13 +0000] "GET /SOGo/so/elias@hackradt.com/Mail/view HTTP/1.1" 200 22447 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: |SOGo| starting method 'GET' on uri '/SOGo/so/elias@hackradt.com/Calendar/alarmslist?browserTime=1623081134'
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [45]: |SOGo| starting method 'POST' on uri '/SOGo/so/elias@hackradt.com/Mail/0/folderINBOX/view'
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: [WARN] <0x0x55d958c08bb0[SOGoWebDAVAclManager]> entry '{DAV:}write' already exists in DAV permissions table
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: [WARN] <0x0x55d958c08bb0[SOGoWebDAVAclManager]> entry '{DAV:}write-properties' already exists in DAV permissions table
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: [WARN] <0x0x55d958c08bb0[SOGoWebDAVAclManager]> entry '{DAV:}write-content' already exists in DAV permissions table
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: |SOGo| request took 0.009238 seconds to execute
2021-06-07T15:52:14.000Z 172.18.0.1 - - [07/Jun/2021:15:52:14 +0000] "GET /SOGo/so/elias@hackradt.com/Calendar/alarmslist?browserTime=1623081134 HTTP/1.1" 200 63 "https://webmail.hackradt.com/SOGo/so/elias@hackradt.com/Mail/view" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: 127.0.0.1 "GET /SOGo/so/elias@hackradt.com/Calendar/alarmslist?browserTime=1623081134 HTTP/1.1" 200 63/0 0.010 - - 0 - 13
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: |SOGo| starting method 'GET' on uri '/SOGo/so/elias@hackradt.com/Mail/0/view'
2021-06-07T15:52:14.000Z 2021-06-07 15:52:14.141 sogod[45:45] ERROR(-[NGActiveSSLSocket startTLS]): couldn't setup SSL connection on host mail.hackradt.com (error:00000001:lib(0):func(0):reason(1))...
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [45]: [ERROR] <0x0x55d958553b30[NGImap4ConnectionManager]> IMAP4 login failed:
2021-06-07T15:52:14.000Z   host=mail.hackradt.com, user=elias@hackradt.com, pwd=yes
2021-06-07T15:52:14.000Z   url=imaps://elias%40hackradt.com@mail.hackradt.com/?tls=NO&tlsVerifyMode=default
2021-06-07T15:52:14.000Z   base=(null)
2021-06-07T15:52:14.000Z   base-class=(null))
2021-06-07T15:52:14.000Z   = <0x0x55d9585ec240[NGImap4Client]: login=elias@hackradt.com(pwd) address=<0x0x55d9585ca030[NGInternetSocketAddress]: host=mail.hackradt.com port=993>>
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [45]: <0x55d9585a4e70[SOGoMailAccount]:0> renewing imap4 password
2021-06-07T15:52:14.000Z 2021-06-07 15:52:14.155 sogod[45:45] ERROR(-[NGActiveSSLSocket startTLS]): couldn't setup SSL connection on host mail.hackradt.com (error:00000001:lib(0):func(0):reason(1))...
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [45]: [ERROR] <0x0x55d958553b30[NGImap4ConnectionManager]> IMAP4 login failed:
2021-06-07T15:52:14.000Z   host=mail.hackradt.com, user=elias@hackradt.com, pwd=yes
2021-06-07T15:52:14.000Z   url=imaps://elias%40hackradt.com@mail.hackradt.com/?tls=NO&tlsVerifyMode=default
2021-06-07T15:52:14.000Z   base=(null)
2021-06-07T15:52:14.000Z   base-class=(null))
2021-06-07T15:52:14.000Z   = <0x0x55d9586a4e90[NGImap4Client]: login=elias@hackradt.com(pwd) address=<0x0x55d958b03c20[NGInternetSocketAddress]: host=mail.hackradt.com port=993>>
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [45]: [ERROR] <0x55d9585a4e70[SOGoMailAccount]:0> Could not connect IMAP4
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [45]: |SOGo| request took 0.030511 seconds to execute
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [45]: 127.0.0.1 "POST /SOGo/so/elias@hackradt.com/Mail/0/folderINBOX/view HTTP/1.1" 500 72/126 0.032 - - 0 - 12
2021-06-07T15:52:14.000Z 172.18.0.1 - - [07/Jun/2021:15:52:14 +0000] "POST /SOGo/so/elias@hackradt.com/Mail/0/folderINBOX/view HTTP/1.1" 500 72 "https://webmail.hackradt.com/SOGo/so/elias@hackradt.com/Mail/view" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"
2021-06-07T15:52:14.000Z 2021-06-07 15:52:14.158 sogod[47:47] ERROR(-[NGActiveSSLSocket startTLS]): couldn't setup SSL connection on host mail.hackradt.com (error:00000001:lib(0):func(0):reason(1))...
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: [ERROR] <0x0x55d9588f0360[NGImap4ConnectionManager]> IMAP4 login failed:
2021-06-07T15:52:14.000Z   host=mail.hackradt.com, user=elias@hackradt.com, pwd=yes
2021-06-07T15:52:14.000Z   url=imaps://elias%40hackradt.com@mail.hackradt.com/?tls=NO&tlsVerifyMode=default
2021-06-07T15:52:14.000Z   base=(null)
2021-06-07T15:52:14.000Z   base-class=(null))
2021-06-07T15:52:14.000Z   = <0x0x55d958b91200[NGImap4Client]: login=elias@hackradt.com(pwd) address=<0x0x55d958d59a10[NGInternetSocketAddress]: host=mail.hackradt.com port=993>>
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: <0x55d9585c6860[SOGoMailAccount]:0> renewing imap4 password
2021-06-07T15:52:14.000Z 2021-06-07 15:52:14.171 sogod[47:47] ERROR(-[NGActiveSSLSocket startTLS]): couldn't setup SSL connection on host mail.hackradt.com (error:00000001:lib(0):func(0):reason(1))...
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: [ERROR] <0x0x55d9588f0360[NGImap4ConnectionManager]> IMAP4 login failed:
2021-06-07T15:52:14.000Z   host=mail.hackradt.com, user=elias@hackradt.com, pwd=yes
2021-06-07T15:52:14.000Z   url=imaps://elias%40hackradt.com@mail.hackradt.com/?tls=NO&tlsVerifyMode=default
2021-06-07T15:52:14.000Z   base=(null)
2021-06-07T15:52:14.000Z   base-class=(null))
2021-06-07T15:52:14.000Z   = <0x0x55d958ba55d0[NGImap4Client]: login=elias@hackradt.com(pwd) address=<0x0x55d958eaa730[NGInternetSocketAddress]: host=mail.hackradt.com port=993>>
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: [ERROR] <0x55d9585c6860[SOGoMailAccount]:0> Could not connect IMAP4
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: |SOGo| request took 0.031579 seconds to execute
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: 127.0.0.1 "GET /SOGo/so/elias@hackradt.com/Mail/0/view HTTP/1.1" 200 17/0 0.032 - - 0 - 13
2021-06-07T15:52:14.000Z 172.18.0.1 - - [07/Jun/2021:15:52:14 +0000] "GET /SOGo/so/elias@hackradt.com/Mail/0/view HTTP/1.1" 200 17 "https://webmail.hackradt.com/SOGo/so/elias@hackradt.com/Mail/view" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: |SOGo| starting method 'POST' on uri '/SOGo/so/elias@hackradt.com/Mail/unseenCount'
2021-06-07T15:52:14.000Z 172.18.0.1 - - [07/Jun/2021:15:52:14 +0000] "GET /SOGo.woa/WebServerResources/fonts/FiraSans-Medium.woff HTTP/1.1" 200 186824 "https://webmail.hackradt.com/SOGo.woa/WebServerResources/css/styles.css" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0"
2021-06-07T15:52:14.000Z 2021-06-07 15:52:14.288 sogod[47:47] ERROR(-[NGActiveSSLSocket startTLS]): couldn't setup SSL connection on host mail.hackradt.com (error:00000001:lib(0):func(0):reason(1))...
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: [ERROR] <0x0x55d9588f0360[NGImap4ConnectionManager]> IMAP4 login failed:
2021-06-07T15:52:14.000Z   host=mail.hackradt.com, user=elias@hackradt.com, pwd=yes
2021-06-07T15:52:14.000Z   url=imaps://elias%40hackradt.com@mail.hackradt.com/?tls=NO&tlsVerifyMode=default
2021-06-07T15:52:14.000Z   base=(null)
2021-06-07T15:52:14.000Z   base-class=(null))
2021-06-07T15:52:14.000Z   = <0x0x55d958d8cb80[NGImap4Client]: login=elias@hackradt.com(pwd) address=<0x0x55d958c0d8d0[NGInternetSocketAddress]: host=mail.hackradt.com port=993>>
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: <0x55d958d12350[SOGoMailAccount]:0> renewing imap4 password
2021-06-07T15:52:14.000Z 2021-06-07 15:52:14.305 sogod[47:47] ERROR(-[NGActiveSSLSocket startTLS]): couldn't setup SSL connection on host mail.hackradt.com (error:00000001:lib(0):func(0):reason(1))...
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: [ERROR] <0x0x55d9588f0360[NGImap4ConnectionManager]> IMAP4 login failed:
2021-06-07T15:52:14.000Z   host=mail.hackradt.com, user=elias@hackradt.com, pwd=yes
2021-06-07T15:52:14.000Z   url=imaps://elias%40hackradt.com@mail.hackradt.com/?tls=NO&tlsVerifyMode=default
2021-06-07T15:52:14.000Z   base=(null)
2021-06-07T15:52:14.000Z   base-class=(null))
2021-06-07T15:52:14.000Z   = <0x0x55d958dad440[NGImap4Client]: login=elias@hackradt.com(pwd) address=<0x0x55d958bc17d0[NGInternetSocketAddress]: host=mail.hackradt.com port=993>>
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: [ERROR] <0x55d958d12350[SOGoMailAccount]:0> Could not connect IMAP4
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: |SOGo| request took 0.032301 seconds to execute
2021-06-07T15:52:14.000Z Jun 07 15:52:14 sogod [47]: 127.0.0.1 "POST /SOGo/so/elias@hackradt.com/Mail/unseenCount HTTP/1.1" 200 21/31 0.033 - - 0 - 13

      If I read this error log correctly this is an SSL issue?

      Like my work? Consider donating a beer 🍻 Cheers!

      BrutalBirdie 1 Reply Last reply Reply Quote 0
      • BrutalBirdie
        BrutalBirdie Staff @BrutalBirdie last edited by

        Thanks @nebulon.

        Restarting the mail service helped.

        Like my work? Consider donating a beer 🍻 Cheers!

        1 Reply Last reply Reply Quote 1
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