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Cloudron Forum

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  1. Cloudron Forum
  2. Nextcloud
  3. NextCloud Contacts not loading

NextCloud Contacts not loading

Scheduled Pinned Locked Moved Nextcloud
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  • F Offline
    F Offline
    fjonker
    wrote on last edited by
    #1

    On one of our NextCloud instances with 32 users we're seeing an issue where User Accounts work for login, but when we go to access a list of users in Contacts or in NextCloud Talk it finds no users at all. The message says "No contacts found".

    If I run occ user:report I see a report stating that there are 32 user accounts. If I run occ user:report it lists all the users successfully. If I add a test contact manually using the Contact App that contact does show up in search, but no existing NextCloud users do.

    Is there a way to check the database? Is there a way to repair or reset it? I've tried occ maintenance:repair to no avail.

    Other Nextcloud test instances are working fine.

    I found the following online, but looks like Cloudron uses PGSQL rather than MySQL. https://help.nextcloud.com/t/sharing-cant-find-any-contacts/13201

    nebulonN 1 Reply Last reply
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    • F fjonker

      On one of our NextCloud instances with 32 users we're seeing an issue where User Accounts work for login, but when we go to access a list of users in Contacts or in NextCloud Talk it finds no users at all. The message says "No contacts found".

      If I run occ user:report I see a report stating that there are 32 user accounts. If I run occ user:report it lists all the users successfully. If I add a test contact manually using the Contact App that contact does show up in search, but no existing NextCloud users do.

      Is there a way to check the database? Is there a way to repair or reset it? I've tried occ maintenance:repair to no avail.

      Other Nextcloud test instances are working fine.

      I found the following online, but looks like Cloudron uses PGSQL rather than MySQL. https://help.nextcloud.com/t/sharing-cant-find-any-contacts/13201

      nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      @fjonker I am not sure but as far as I understand Nextcloud users are different from contacts in the Contact or Talk app/plugin.

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        By contacts do you mean Nextcloud users? The Nextcloud Contacts is carddav based and not related to users afaik.

        F 1 Reply Last reply
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        • girishG girish

          By contacts do you mean Nextcloud users? The Nextcloud Contacts is carddav based and not related to users afaik.

          F Offline
          F Offline
          fjonker
          wrote on last edited by
          #4

          @girish You are correct... however on all my test installs the NextCloud users also show up automatically as Contacts so that for example you can chat using NextCloud Talk with fellow Nextcloud users. Here are two screenshots of different NextCloud installs on Cloudron... one shows Users as contacts... the other does not show Any users as contacts.

          I've looked for a way to reset the contacts... I've tried adding/removing users to see if they would then be added to contacts... but no success so far.

          ![alt text](Screen Shot 2021-07-10 at 9.48.16 PM.png Screen Shot 2021-07-10 at 9.50.04 PM.png image url)

          ? 1 Reply Last reply
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          • F fjonker

            @girish You are correct... however on all my test installs the NextCloud users also show up automatically as Contacts so that for example you can chat using NextCloud Talk with fellow Nextcloud users. Here are two screenshots of different NextCloud installs on Cloudron... one shows Users as contacts... the other does not show Any users as contacts.

            I've looked for a way to reset the contacts... I've tried adding/removing users to see if they would then be added to contacts... but no success so far.

            ![alt text](Screen Shot 2021-07-10 at 9.48.16 PM.png Screen Shot 2021-07-10 at 9.50.04 PM.png image url)

            ? Offline
            ? Offline
            A Former User
            wrote on last edited by
            #5

            @fjonker I have a similar issue where I can search for other people but they cant seem to search for me (im the admin)

            What does seem to work is adding everyone to the same group... not sure whats going on but it seems like an app issue.

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            • iamthefijI Offline
              iamthefijI Offline
              iamthefij
              App Dev
              wrote on last edited by
              #6

              I'm having this issue but it is with contacts: https://forum.cloudron.io/topic/6813/increase-nextcloud-php-memory-limit

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