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Cloudron Forum

Apps | Demo | Docs | Install

Installation failed on fresh Ubuntu 20.04 - Init script failed

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ubuntuinit scriptinstallation
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  • holloschH Offline
    holloschH Offline
    hollosch
    wrote on last edited by
    #1

    Hi!
    I'm trying to install cloudron on fresh install of Ubuntu 20.04.3 LTS
    Can you help me?

    Following configuration:

    No LSB modules are available.
    Distributor ID: Ubuntu
    Description: Ubuntu 20.04.3 LTS
    Release: 20.04
    Codename: focal

    Provider: strato.de

    => Updating apt and installing script dependencies
    => Checking version
    => Downloading version 6.3.6 ...
    => Installing base dependencies and downloading docker images (this takes some time) ...Init script failed. See /var/log/cloudron-setup.log for details

    Below parts of the /var/log/cloudron-setup.log:

    Running cloudron-setup with args : --
    OK:1 http://ftp.stratoserver.net/pub/linux/ubuntu focal InRelease
    OK:2 http://ftp.stratoserver.net/pub/linux/ubuntu focal-updates InRelease
    OK:3 http://ftp.stratoserver.net/pub/linux/ubuntu focal-security InRelease
    Paketlisten werden gelesen...
    Paketlisten werden gelesen...
    Abhängigkeitsbaum wird aufgebaut....
    ...
    
    
    
    Creating config file /etc/apt/apt.conf.d/20auto-upgrades with new version
    
    Creating config file /etc/apt/apt.conf.d/50unattended-upgrades with new version
    Created symlink /etc/systemd/system/multi-user.target.wants/unattended-upgrades.service → /lib/systemd/system/unattended-upgrades.service.
    Synchronizing state of unattended-upgrades.service with SysV service script with /lib/systemd/systemd-sysv-install.
    Executing: /lib/systemd/systemd-sysv-install enable unattended-upgrades
    libunbound8:amd64 (1.9.4-2ubuntu1.2) wird eingerichtet ...
    mysql-server-core-8.0 (8.0.26-0ubuntu0.20.04.2) wird eingerichtet ...
    cpp-9 (9.3.0-17ubuntu1~20.04) wird eingerichtet ...
    libc6-dev:amd64 (2.31-0ubuntu9.2) wird eingerichtet ...
    unbound-anchor (1.9.4-2ubuntu1.2) wird eingerichtet ...
    mysql-server-8.0 (8.0.26-0ubuntu0.20.04.2) wird eingerichtet ...
    update-alternatives: /etc/mysql/mysql.cnf wird verwendet, um /etc/mysql/my.cnf (my.cnf) im automatischen Modus bereitzustellen
    Renaming removed key_buffer and myisam-recover options (if present)
    mysqld will log errors to /var/log/mysql/error.log
    mysqld is running as pid 5180
    Created symlink /etc/systemd/system/multi-user.target.wants/mysql.service → /lib/systemd/system/mysql.service.
    unbound (1.9.4-2ubuntu1.2) wird eingerichtet ...
    Created symlink /etc/systemd/system/multi-user.target.wants/unbound.service → /lib/systemd/system/unbound.service.
    Created symlink /etc/systemd/system/unbound.service.wants/unbound-resolvconf.service → /lib/systemd/system/unbound-resolvconf.service.
    linux-headers-generic (5.4.0.81.85) wird eingerichtet ...
    libgcc-9-dev:amd64 (9.3.0-17ubuntu1~20.04) wird eingerichtet ...
    cpp (4:9.3.0-1ubuntu2) wird eingerichtet ...
    gcc-9 (9.3.0-17ubuntu1~20.04) wird eingerichtet ...
    libstdc++-9-dev:amd64 (9.3.0-17ubuntu1~20.04) wird eingerichtet ...
    linux-generic (5.4.0.81.85) wird eingerichtet ...
    gcc (4:9.3.0-1ubuntu2) wird eingerichtet ...
    g++-9 (9.3.0-17ubuntu1~20.04) wird eingerichtet ...
    g++ (4:9.3.0-1ubuntu2) wird eingerichtet ...
    update-alternatives: /usr/bin/g++ wird verwendet, um /usr/bin/c++ (c++) im automatischen Modus bereitzustellen
    build-essential (12.8ubuntu1.1) wird eingerichtet ...
    Trigger für systemd (245.4-4ubuntu3.11) werden verarbeitet ...
    Trigger für man-db (2.9.1-1) werden verarbeitet ...
    Trigger für libc-bin (2.31-0ubuntu9.2) werden verarbeitet ...
    Trigger für initramfs-tools (0.136ubuntu6.6) werden verarbeitet ...
    Trigger für resolvconf (1.82) werden verarbeitet ...
    Trigger für linux-image-5.4.0-81-generic (5.4.0-81.91) werden verarbeitet ...
    /etc/kernel/postinst.d/initramfs-tools:
    update-initramfs: Generating /boot/initrd.img-5.4.0-81-generic
    E: /usr/share/initramfs-tools/hooks/fixrtc failed with return 1.
    update-initramfs: failed for /boot/initrd.img-5.4.0-81-generic with 1.
    run-parts: /etc/kernel/postinst.d/initramfs-tools exited with return code 1
    dpkg: Fehler beim Bearbeiten des Paketes linux-image-5.4.0-81-generic (--configure):
     »installiertes linux-image-5.4.0-81-generic-Skript des Paketes post-installation«-Unterprozess gab den Fehlerwert 1 zurück
    Fehler traten auf beim Bearbeiten von:
     linux-image-5.4.0-81-generic
    E: Sub-process /usr/bin/dpkg returned an error code (1)
    
    nebulonN 1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to hollosch on last edited by
    #2

    @hollosch can you send us a mail to support@cloudron.io with the server IP and put our support SSH key into your server? The public key is at https://docs.cloudron.io/support/#ssh-keys then we can check what exactly needs to be fixed in the installer.

    holloschH 1 Reply Last reply
    0
  • holloschH Offline
    holloschH Offline
    hollosch
    replied to nebulon on last edited by
    #3

    @nebulon said in Installation failed on fresh Ubuntu 20.04 - Init script failed:

    @hollosch can you send us a mail to support@cloudron.io with the server IP and put our support SSH key into your server? The public key is at https://docs.cloudron.io/support/#ssh-keys then we can check what exactly needs to be fixed in the installer.

    Mail sent.

    nebulonN 1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to hollosch on last edited by
    #4

    @hollosch thanks. I am answering here to keep others informed.

    This seems to be a bug in the image flavor you are using. The issue is briefly outlined in https://askubuntu.com/questions/302951/update-initramfs-usr-share-initramfs-tools-hooks-fixrtc-failed-with-return-1 and the fix is to run

    chmod -x /usr/share/initramfs-tools/hooks/fixrtc
    

    first. I have no clue yet why this is needed or in fact what this fixrtc tool is supposed to do.

    Note that this is not overly related to Cloudron as any kind of package installation via apt failed with that reason, so maybe worth reporting upstream with your VPS provider.

    1 Reply Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #5

    Ok that was a bit too early, there is at least one other issue. Looks like grub is not used/configured correctly out of the box either...checking how to work around that correctly.

    1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #6

    Ah ok so that was already hit some time back at https://forum.cloudron.io/topic/5243/cloudron-setup-script-fails-to-install-on-dedipath-com-vps-ubuntu-20-04/6

    Can you let us know which kind of virtualization your instance is based on? Also maybe for further reference, if you like to share this, the product at strato you have selected?

    holloschH 2 Replies Last reply
    0
  • holloschH Offline
    holloschH Offline
    hollosch
    replied to nebulon on last edited by
    #7

    @nebulon https://www.strato.de/server/linux-vserver/
    It's the Linux v80 server.

    1 Reply Last reply
    0
  • holloschH Offline
    holloschH Offline
    hollosch
    replied to nebulon on last edited by
    #8

    @nebulon THANKS for FIXING !!!

    BrutalBirdieB 1 Reply Last reply
    0
  • BrutalBirdieB Online
    BrutalBirdieB Online
    BrutalBirdie Staff
    replied to hollosch on last edited by
    #9

    ⚠️ PERSONAL OPINION ⚠️

    Don't use Strato.
    At first glance they seem like a good hoster, but they are not. Even if their pricing model seems competitive.
    For basic stuff like a single Wordpress or something it might be fine, but I would not entrust them my systems.

    I had so many customers throwing Strato out of the window in a fit of rage.

    Just my personal opinion based on what I have witnessed.

    Like my work? Consider donating a drink drink. Cheers!

    1 Reply Last reply
    1

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