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Cloudron Forum

Apps | Demo | Docs | Install

Unable to install 2nd app

Scheduled Pinned Locked Moved Solved Support
appstoresubscription
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  • K Offline
    K Offline
    khadanja
    wrote on last edited by girish
    #1

    I'm on a free plan and have only one app installed but when I try to install 2nd app I get a message saying "To install more apps, a paid subscription is required."

    murgeroM girishG 2 Replies Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #0

    @khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
    I have reset the state now, so can you try again?

    K 1 Reply Last reply
    1
  • murgeroM Offline
    murgeroM Offline
    murgero App Dev
    replied to khadanja on last edited by
    #2

    @khadanja can you screenshot the dashboard? you sure you just have one? Have you rebooted the server recently?

    --
    https://urgero.org
    ~ Professional Nerd. Freelance Programmer. ~
    Matrix: @murgero:urgero.org

    K 1 Reply Last reply
    0
  • K Offline
    K Offline
    khadanja
    replied to murgero on last edited by khadanja
    #3

    @murgero said in Unable to install 2nd app:

    @khadanja can you screenshot the dashboard? you sure you just have one? Have you rebooted the server recently?

    @murgero Definitely have only one app, screen shot attached. Yes have rebooted recently, can reboot again to test.
    48a5d1ff-6b2b-4f01-9265-ddfb3dc9331d-image.png
    74bfaec8-fc3e-44fe-9db3-23f762f5224f-image.png

    Oct 20 13:25:40 box:apps Will install app with id : 9457c9a6-5ad9-4a61-8c6e-1c27394c80e7
    POST /api/v1/apps/install 402 Payment Required The free plan only allows 2 apps. Please sign up for a paid plan to install more apps. 1614.861 ms - 137
    
    
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to khadanja on last edited by
    #4

    @khadanja probably something wrong on our side, can you drop us a mail at support@cloudron.io with your cloudron.io email and we can get this sorted out?

    1 Reply Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #5

    @khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
    I have reset the state now, so can you try again?

    K 1 Reply Last reply
    1
  • K Offline
    K Offline
    khadanja
    replied to nebulon on last edited by
    #6

    @nebulon said in Unable to install 2nd app:

    @khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
    I have reset the state now, so can you try again?

    That worked. Thanks @nebulon

    1 Reply Last reply
    0

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