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  3. WP Divi theme + email form

WP Divi theme + email form

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  • robiR Offline
    robiR Offline
    robi
    wrote on last edited by
    #1

    Hi All,

    Does anyone have experience with the Divi theme on Wordpress?

    While the WP install sends email just fine, the form doesn't seem to. I checked most of the usual suspects around WP and the SMTP plugin Cloudron needs, and there's no issue there.

    Something with Divi and how it does email that doesn't seem to go through to WP. Their docs all focus on things like mailchimp and sendgrid which we don't use here.

    Grateful for any clues that get mail flowing from the front page. 🙏

    Conscious tech

    scookeS 1 Reply Last reply
    0
    • robiR robi

      Hi All,

      Does anyone have experience with the Divi theme on Wordpress?

      While the WP install sends email just fine, the form doesn't seem to. I checked most of the usual suspects around WP and the SMTP plugin Cloudron needs, and there's no issue there.

      Something with Divi and how it does email that doesn't seem to go through to WP. Their docs all focus on things like mailchimp and sendgrid which we don't use here.

      Grateful for any clues that get mail flowing from the front page. 🙏

      scookeS Offline
      scookeS Offline
      scooke
      wrote on last edited by
      #2

      @robi I always forget to set the SMTP host as "mail" rather than "localhost" when using Cloudron's built-in smtp server... is the Form possibly not that, or resets it to "localhost"?

      A life lived in fear is a life half-lived

      robiR 1 Reply Last reply
      0
      • scookeS scooke

        @robi I always forget to set the SMTP host as "mail" rather than "localhost" when using Cloudron's built-in smtp server... is the Form possibly not that, or resets it to "localhost"?

        robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #3

        @scooke If I could find where to set that I could tell you..

        the logs seem to show the wrong email address construction which Cloudron rejects.

        Conscious tech

        girishG 1 Reply Last reply
        0
        • robiR robi

          @scooke If I could find where to set that I could tell you..

          the logs seem to show the wrong email address construction which Cloudron rejects.

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          @robi You can quickly check if Disabling mail from validation makes it work - https://docs.cloudron.io/email/#disable-from-address-validation . WP plugins (especially some of these contact form plugins) tend to hardcode the email address to no-reply@ or contact@

          robiR 1 Reply Last reply
          0
          • girishG girish

            @robi You can quickly check if Disabling mail from validation makes it work - https://docs.cloudron.io/email/#disable-from-address-validation . WP plugins (especially some of these contact form plugins) tend to hardcode the email address to no-reply@ or contact@

            robiR Offline
            robiR Offline
            robi
            wrote on last edited by robi
            #5

            @girish definitely not something I want to do as it shows me what it's doing in the mail logs. It's not pretty.

            Whatever one sets in the Divi form to send mail TO, ends up in the log as mail@<that TO email as a subdomain>:

            Connection from 172.18.18.220 denied. Authenticated user silenthealing.app@toldyouso.com cannot send mail as mail@silenthealing.toldyouso.com
            

            So far it seems like an issue with Divi, and a potential workaround is to use another plugin that integrates with it for the contact form that actually respects the WP SMTP settings, such as gravity forms.

            @girish It would be helpful if the SMTP Mailer plugin had an option to force a From address, like some other SMTP plugins do.

            Conscious tech

            micmcM 1 Reply Last reply
            1
            • robiR robi

              @girish definitely not something I want to do as it shows me what it's doing in the mail logs. It's not pretty.

              Whatever one sets in the Divi form to send mail TO, ends up in the log as mail@<that TO email as a subdomain>:

              Connection from 172.18.18.220 denied. Authenticated user silenthealing.app@toldyouso.com cannot send mail as mail@silenthealing.toldyouso.com
              

              So far it seems like an issue with Divi, and a potential workaround is to use another plugin that integrates with it for the contact form that actually respects the WP SMTP settings, such as gravity forms.

              @girish It would be helpful if the SMTP Mailer plugin had an option to force a From address, like some other SMTP plugins do.

              micmcM Offline
              micmcM Offline
              micmc
              wrote on last edited by micmc
              #6

              @robi I'm not too sure of how you are trying to send emails with DIVI, so I'm going guess that you are referring to the EMAIL OPTIN module of the DIVI theme builder.

              This actually is the biggest weak of this theme, they do not support the use of standard HTML form within their module, they've only added API connections to a bunch of online services and that's it. Same thing for their plugins btw.

              Been trying several times all over the years, to convince and explain them to implement this, just like Thrive Theme does for example, which also can connect with Mautic. Otherwise, for devs and owners of inhouse email servers this module is just useless, and I know for a fact as I've been developing with WP since 2007 and also been using DIVI since its beginnings.

              Maybe you could shout to them too lol 😉

              Ignorance is not an excuse anymore!
              https://AutomateKit.com

              robiR 1 Reply Last reply
              1
              • micmcM micmc

                @robi I'm not too sure of how you are trying to send emails with DIVI, so I'm going guess that you are referring to the EMAIL OPTIN module of the DIVI theme builder.

                This actually is the biggest weak of this theme, they do not support the use of standard HTML form within their module, they've only added API connections to a bunch of online services and that's it. Same thing for their plugins btw.

                Been trying several times all over the years, to convince and explain them to implement this, just like Thrive Theme does for example, which also can connect with Mautic. Otherwise, for devs and owners of inhouse email servers this module is just useless, and I know for a fact as I've been developing with WP since 2007 and also been using DIVI since its beginnings.

                Maybe you could shout to them too lol 😉

                robiR Offline
                robiR Offline
                robi
                wrote on last edited by
                #7

                @micmc Thank you for this confirmation, it's very surprising this oversight is there. 🙏

                I don't have an account with them to even open a support request. I tried. My client doesn't care, just wants email form to work.

                Sounds like I should recommend Thrive Themes to them.

                Conscious tech

                ruihildtR 1 Reply Last reply
                0
                • robiR robi

                  @micmc Thank you for this confirmation, it's very surprising this oversight is there. 🙏

                  I don't have an account with them to even open a support request. I tried. My client doesn't care, just wants email form to work.

                  Sounds like I should recommend Thrive Themes to them.

                  ruihildtR Offline
                  ruihildtR Offline
                  ruihildt
                  wrote on last edited by ruihildt
                  #8

                  I think a friend of mine used a third party email form plugin to have email working with Divi on cloudron.

                  robiR micmcM 2 Replies Last reply
                  1
                  • ruihildtR ruihildt

                    I think a friend of mine used a third party email form plugin to have email working with Divi on cloudron.

                    robiR Offline
                    robiR Offline
                    robi
                    wrote on last edited by
                    #9

                    @ruihildt Right, in this case gravity forms did the trick.

                    Conscious tech

                    1 Reply Last reply
                    0
                    • ruihildtR ruihildt

                      I think a friend of mine used a third party email form plugin to have email working with Divi on cloudron.

                      micmcM Offline
                      micmcM Offline
                      micmc
                      wrote on last edited by
                      #10

                      @ruihildt said in WP Divi theme + email form:

                      I think a friend of mine used a third party email form plugin to have email working with Divi on cloudron.

                      @robi Indeed, if it's for a simple online form any good form builder plugin will do it. 🙂

                      Ignorance is not an excuse anymore!
                      https://AutomateKit.com

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