SOLVED Inbox integration

[nebulon]

I am a bit stuck on the packaging side, as I can't figure out how to use the Inbox channels and clearly something is missing, since I get a forwarding email with a wrong domain: 0b1933777e4c0c15126588818ee3cbcb@false clearly this won't work. Also I am not sure how this will work at all, does Chatwoot have a way to handle incoming emails directly or where would one configure the IMAP/POP datails?

Further I have configured now also https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables#configure-emails but similarily I am not sure how to test this or how this is connected to the other email functionality.

Pinging @v_shnu maybe you could provide some insight here to push the package forward. Thanks!

[girish]

@nebulon Doesn't look like IMAP email ingest exists - https://github.com/chatwoot/chatwoot/issues/2520 . Also seeing an open PR for this - https://github.com/chatwoot/chatwoot/pull/3298

[nebulon]

@girish hm ok so I guess we have to leave this to the user then instead of making it somehow work out of the box. For context https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity unless the relay option can somehow be made to work

[nebulon]

Ok so the transactional emails are now working like password reset. And upon further investigation, this is independent from the inbox integration, which is now left to the user as those seem to be using the API integrations with providers like sendgrid/postmark/...
So those make sense to not be integrated with the Cloudron email addons.

[v_shnu]

@nebulon @girish IMAP is not supported yet but it's being worked on at the moment. The email inbox setup is needed only if the user wishes to use email via Chatwoot. Regular notifications and other transactional email alerts should work with the basic SMTP setup.

For transaction/notification emails --> https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables#configure-emails

For Email Channel/ Email Continuity/Email Inbox --> https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity

[mtd-sales]

@nebulon Exactly. So Chatwoot basically expects another Relay to receive and parse an e-mail and forward the parsed json result to chatwoots' webhook. This seems to be using of RoR "Action Mailbox Basics" in the background.

Since Cloudron has a build-in mail server, I was wondering if it is possible to facilitate this functionality here. I couldn't quite figure out what cloudron uses. For outbound, you seem to be using Haraka, or is it for both?

[andreasdueren]

@mtd-sales What an odd way to integrate incoming emails… Are there plans to integrate the built in mail server?