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    Solved Configuring Service Desk

    GitLab
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    • doodlemania2
      doodlemania2 App Dev last edited by

      Has anyone configured GitLab to do service desk? Looks like it just needs some email configuration done to the yml files but not quite sure where to start. Reading the Gitlab help pages indicates I need to se up email for inbound mail processing. Would the CR app not already have done that?

      girish 1 Reply Last reply Reply Quote 0
      • girish
        girish Staff @doodlemania2 last edited by

        @doodlemania2 Currently, incoming email is not automated in the package. I am working on an update for that.

        I don't know if that will help the Service Desk feature though.

        doodlemania2 1 Reply Last reply Reply Quote 3
        • doodlemania2
          doodlemania2 App Dev @girish last edited by

          @girish nice! just didn't want to start down that rabbit hole if it was already in there somewhere and broke it 😉

          girish 1 Reply Last reply Reply Quote 0
          • girish
            girish Staff @doodlemania2 last edited by

            @doodlemania2 The latest package supports incoming email. Service desk also works after that - https://docs.cloudron.io/apps/gitlab/#incoming-email

            doodlemania2 1 Reply Last reply Reply Quote 2
            • doodlemania2
              doodlemania2 App Dev @girish last edited by

              @girish that's amazing - QQ though - I don't have the feature in the Email tab like it describes in the docs:
              45e33fcc-03d2-47d2-a1da-2a48dbcaf3e1-image.png

              vs me:
              b7332c95-e6f5-4863-9f33-811e731f398b-image.png

              Am on 7.0.4 and inbound mail is configured:
              b92d7613-1223-4b5b-a58b-9e318679749d-image.png

              jdaviescoates 1 Reply Last reply Reply Quote 0
              • jdaviescoates
                jdaviescoates @doodlemania2 last edited by

                @doodlemania2 this doesn't really help, but I can confirm that those Email options are there on a fresh install.

                If there isn't an easier way I guess you could clone your existing app into a new one? (or perhaps that is the easier way?!?)

                I use Cloudron with Gandi & Hetzner

                doodlemania2 1 Reply Last reply Reply Quote 0
                • doodlemania2
                  doodlemania2 App Dev @jdaviescoates last edited by

                  @jdaviescoates i'm not above blowing away my existing install if that's what it takes!

                  girish 1 Reply Last reply Reply Quote 1
                  • girish
                    girish Staff @doodlemania2 last edited by

                    @doodlemania2 before you blow it away, I wonder why it's not being shown. Can you confirm the package version is v1.58.1 ? Looking at the code, the UI should show itself for app.manifest.addons.recvmail, so it's either the GitLab package is not the latest one (I only added this couple of releases ago) OR maybe can you refresh your browser just to be doubly sure ?

                    doodlemania2 1 Reply Last reply Reply Quote 1
                    • doodlemania2
                      doodlemania2 App Dev @girish last edited by

                      @girish 😞 Sad me, I blew it away about 5 minutes ago - I am seeing it now though!
                      45b19c49-5202-4ddc-886f-a3dba2829739-image.png

                      Now, I'm not sure what to plug in to the config section:
                      26692735-7220-4065-a438-7bce23d912a7-image.png

                      Is address git@apps.thedoodleproject.net and user/password my credentials or did a service account of sorts get created or ?

                      girish 1 Reply Last reply Reply Quote 0
                      • girish
                        girish Staff @doodlemania2 last edited by

                        @doodlemania2 Did you create a mailbox named git@ already ? After you have done that, I would first test if incoming email integration works is general. For example, create a test project and see if you can mail in issues. You can then enable service desk in that project and you can mail in service desk requests as well. This should all work out of the box.

                        You need the "custom address" for Service Desk only if you don't want "git@" for the Service Desk but something else like "helpme@" or something. For the latter case, you have to create a mailbox named "helpme@" and then put the password of that mailbox into the configuration.

                        doodlemania2 1 Reply Last reply Reply Quote 0
                        • doodlemania2
                          doodlemania2 App Dev @girish last edited by

                          @girish Got it! Now that I read the instructions more clearly, it makes sense.

                          Now - when I send a message to my "private" issue repo (git+derek-test1-2-dmpv512f9bq1v22fe7mehyc4x-issue@mydomain.com) it lands in my catch all address bucket and not in Gitlab.

                          Do I need to unconfigured catch-all?

                          girish 1 Reply Last reply Reply Quote 0
                          • girish
                            girish Staff @doodlemania2 last edited by

                            @doodlemania2 can you see if the mail room service is running by supervisorctl status in the Web terminal ? Also, can you check if there are any errors in the logs?

                            doodlemania2 1 Reply Last reply Reply Quote 0
                            • doodlemania2
                              doodlemania2 App Dev @girish last edited by

                              @girish 809528dd-03bb-4572-b583-944afecf9ac1-image.png
                              That could be the situation! Let me try to bounce it and try again.

                              doodlemania2 1 Reply Last reply Reply Quote 0
                              • doodlemania2
                                doodlemania2 App Dev @doodlemania2 last edited by

                                @girish - looks like the service bounces:
                                d34a54f3-eda7-4735-9f7c-ba878740bccd-image.png

                                girish 1 Reply Last reply Reply Quote 0
                                • girish
                                  girish Staff @doodlemania2 last edited by

                                  @doodlemania2 From the Web Terminal, does telnet mail 9393 work? If not, can you check if the mail server is running in Services? Maybe give it a restart and see if it helps?

                                  doodlemania2 1 Reply Last reply Reply Quote 0
                                  • doodlemania2
                                    doodlemania2 App Dev @girish last edited by

                                    @girish yep sure does!
                                    5c461441-3f27-4aad-bc0d-e6078e3817db-image.png

                                    doodlemania2 1 Reply Last reply Reply Quote 0
                                    • doodlemania2
                                      doodlemania2 App Dev @doodlemania2 last edited by

                                      @doodlemania2 there is that thing about /home/git not being writable - didn't know if that was related to the email address being git@ (shrug)

                                      girish 1 Reply Last reply Reply Quote 0
                                      • girish
                                        girish Staff @doodlemania2 last edited by

                                        @doodlemania2 just to double check, did you create a mailbox named git@ in Email -> Domain -> Mailboxes ? This is not created automatically.

                                        doodlemania2 1 Reply Last reply Reply Quote 1
                                        • doodlemania2
                                          doodlemania2 App Dev @girish last edited by

                                          @girish doink - THAT did it!

                                          robi 1 Reply Last reply Reply Quote 1
                                          • robi
                                            robi @doodlemania2 last edited by

                                            @doodlemania2 @girish

                                            Good one for the DOCS

                                            Life of Advanced Technology

                                            1 Reply Last reply Reply Quote 3
                                            • girish
                                              girish Staff last edited by

                                              Yes, just added the docs section for inbox -https://docs.cloudron.io/apps/#inbox

                                              1 Reply Last reply Reply Quote 3
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