Solved Unable to open /app/data/ts/licensekey.dat, falling back to limited functionality

[phxwolf]

Hello, so I am having a hard time getting my TeamSpeak server to read my license file .dat file. I added the licensekey.dat to my /app/data/ts/ and restarted the server. I changed permission and I have the latest TeamSpeak server and get it to read the license. Any help would be appreciated.

Thank you.

[nebulon]

Do you see any error message about it during the app startup in its logs?

[BrutalBirdie]

@phxwolf By default, check the file /app/data/ts/ts3server.ini, the path is licensepath=/app/data/ so your license is in the wrong place and TS3 can't find it.
Fix by placing your licensekey.dat in /app/data or changing licensepath to licensepath=/app/data/ts/

edit:
I even checked the doc https://docs.cloudron.io/apps/teamspeak/ after checking the app and..

License

To configure a Teamspeak license in an app instance, upload the license .dat file to /app/data/licensekey.dat using the web terminal or Cloudron cli tool, then restart the app from the dashboard.

even the doc states put it in /app/data/ so I COULD hit you with the RTFM

No worries.
Hope I could help to fix your problem.

Cheers

ps: Nice webpage https://phxwolf.com/ but your Discord url is outdated.

more edit:
Funny my first topic here was also about TeamSpeak and fixing the licensekey.dat
https://forum.cloudron.io/topic/2750/teamspeak3-suddenly-stopped-working-failed-loading-default-license-file

[phxwolf]

@nebulon said in Unable to open /app/data/ts/licensekey.dat, falling back to limited functionality:

Do you see any error message about it during the app startup in its logs?

The only one that I see where it says it can't read the license.

Dec 03 03:08:57 2021-12-03 08:08:57,514 CRIT Supervisor is running as root. Privileges were not dropped because no user is specified in the config file. If you intend to run as root, you can set user=root in the config file to avoid this message.
Dec 03 03:08:57 2021-12-03 08:08:57,515 INFO Included extra file "/etc/supervisor/conf.d/service.conf" during parsing
Dec 03 03:08:57 2021-12-03 08:08:57,516 INFO Included extra file "/etc/supervisor/conf.d/teamspeak.conf" during parsing
Dec 03 03:08:57 2021-12-03 08:08:57,522 INFO RPC interface 'supervisor' initialized
Dec 03 03:08:57 2021-12-03 08:08:57,523 CRIT Server 'unix_http_server' running without any HTTP authentication checking
Dec 03 03:08:57 2021-12-03 08:08:57,524 INFO supervisord started with pid 1
Dec 03 03:08:58 2021-12-03 08:08:58,527 INFO spawned: 'service' with pid 14
Dec 03 03:08:58 2021-12-03 08:08:58,531 INFO spawned: 'teamspeak' with pid 15
Dec 03 03:08:58 2021-12-03 08:08:58.561509|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.13.6 (2021-06-09 10:22:37)
Dec 03 03:08:58 2021-12-03 08:08:58.563157|INFO |ServerLibPriv | |SystemInformation: Linux 5.4.0-91-generic #102-Ubuntu SMP Fri Nov 5 16:31:28 UTC 2021 x86_64 Binary: 64bit
Dec 03 03:08:58 2021-12-03 08:08:58.564999|INFO |DatabaseQuery | |dbPlugin name: MariaDB plugin, version 3, (c)TeamSpeak Systems GmbH
Dec 03 03:08:58 2021-12-03 08:08:58.565617|INFO |DatabaseQuery | |dbPlugin version: 2
Dec 03 03:08:58 2021-12-03 08:08:58.604448|WARNING |Accounting | |Unable to open /data/ts/licensekey.dat, falling back to limited functionality
Dec 03 03:08:58 2021-12-03 08:08:58.607026|INFO |Accounting | |Licensing Information
Dec 03 03:08:58 2021-12-03 08:08:58.607838|INFO |Accounting | |licensed to : Anonymous
Dec 03 03:08:58 2021-12-03 08:08:58.608543|INFO |Accounting | |type : No License
Dec 03 03:08:58 2021-12-03 08:08:58.610818|INFO |Accounting | |starting date : Thu Oct 1 00:00:00 2020
Dec 03 03:08:58 2021-12-03 08:08:58.611518|INFO |Accounting | |ending date : Tue Nov 1 00:00:00 2022
Dec 03 03:08:58 2021-12-03 08:08:58.612223|INFO |Accounting | |max virtualservers: 1
Dec 03 03:08:58 2021-12-03 08:08:58.612936|INFO |Accounting | |max slots : 32
Dec 03 03:08:59 Service listening on http://:::8000

[phxwolf]

Please ignore this. I am so stupid. forgot to add the /app before the /data. I did this at 3:00 AM in the morning.

[BrutalBirdie]

@phxwolf happens to the best
No worries.

[nebulon]

@phxwolf luckily it was that easy to solve in the end