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  1. Cloudron Forum
  2. Chatwoot
  3. How to trigger IMAP import

How to trigger IMAP import

Scheduled Pinned Locked Moved Chatwoot
7 Posts 2 Posters 1.2k Views 2 Watching
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    • MooCloud_MattM Offline
      MooCloud_MattM Offline
      MooCloud_Matt
      wrote on last edited by
      #1

      Imap import is too too slow, I think every 5 (or more) mins, is possible or have any of you found a way to trigger it more often with a cron maybe?

      Matteo. R.
      Founder and Tech-Support Manager.
      MooCloud MSP
      Swiss Managed Service Provider

      girishG 1 Reply Last reply
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      • MooCloud_MattM MooCloud_Matt

        Imap import is too too slow, I think every 5 (or more) mins, is possible or have any of you found a way to trigger it more often with a cron maybe?

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @MooCloud_Matt Good question, have you checked the upstream project already? We can fix the package as needed.

        MooCloud_MattM 1 Reply Last reply
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        • girishG girish

          @MooCloud_Matt Good question, have you checked the upstream project already? We can fix the package as needed.

          MooCloud_MattM Offline
          MooCloud_MattM Offline
          MooCloud_Matt
          wrote on last edited by
          #3

          @girish
          Yes i did and it's poorly documented how IMAP import works.
          I think that the IMAP pool should be even every minute as for freescout.

          Matteo. R.
          Founder and Tech-Support Manager.
          MooCloud MSP
          Swiss Managed Service Provider

          girishG 1 Reply Last reply
          0
          • MooCloud_MattM MooCloud_Matt

            @girish
            Yes i did and it's poorly documented how IMAP import works.
            I think that the IMAP pool should be even every minute as for freescout.

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @MooCloud_Matt So, is there a way to change the import interval for chatwoot?

            MooCloud_MattM 2 Replies Last reply
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            • girishG girish

              @MooCloud_Matt So, is there a way to change the import interval for chatwoot?

              MooCloud_MattM Offline
              MooCloud_MattM Offline
              MooCloud_Matt
              wrote on last edited by
              #5

              @girish
              yes, found it.

              https://github.com/chatwoot/chatwoot/blob/e730804b4888fa0fc21fb1681f4e2a53d752e645/config/schedule.yml#L18

              Matteo. R.
              Founder and Tech-Support Manager.
              MooCloud MSP
              Swiss Managed Service Provider

              1 Reply Last reply
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              • girishG girish

                @MooCloud_Matt So, is there a way to change the import interval for chatwoot?

                MooCloud_MattM Offline
                MooCloud_MattM Offline
                MooCloud_Matt
                wrote on last edited by
                #6

                @girish
                Do you think is possible to change it at cloudron lvl the import time ?

                Matteo. R.
                Founder and Tech-Support Manager.
                MooCloud MSP
                Swiss Managed Service Provider

                girishG 1 Reply Last reply
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                • MooCloud_MattM MooCloud_Matt

                  @girish
                  Do you think is possible to change it at cloudron lvl the import time ?

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #7

                  @MooCloud_Matt Do you think you can ask them what is the best way to increase the polling interval here - https://github.com/chatwoot/chatwoot/discussions ? We can of course make schedule.yml editable on the Cloudron side but the changes will need to be then merged across upgrades. So, would be best to ask this upstream first.

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