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  1. Cloudron Forum
  2. Chatwoot
  3. How to trigger IMAP import

How to trigger IMAP import

Scheduled Pinned Locked Moved Chatwoot
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  • MooCloud_MattM Offline
    MooCloud_MattM Offline
    MooCloud_Matt
    wrote on last edited by
    #1

    Imap import is too too slow, I think every 5 (or more) mins, is possible or have any of you found a way to trigger it more often with a cron maybe?

    Matteo. R.
    Founder and Tech-Support Manager.
    MooCloud MSP
    Swiss Managed Service Provider

    girishG 1 Reply Last reply
    0
    • MooCloud_MattM MooCloud_Matt

      Imap import is too too slow, I think every 5 (or more) mins, is possible or have any of you found a way to trigger it more often with a cron maybe?

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @MooCloud_Matt Good question, have you checked the upstream project already? We can fix the package as needed.

      MooCloud_MattM 1 Reply Last reply
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      • girishG girish

        @MooCloud_Matt Good question, have you checked the upstream project already? We can fix the package as needed.

        MooCloud_MattM Offline
        MooCloud_MattM Offline
        MooCloud_Matt
        wrote on last edited by
        #3

        @girish
        Yes i did and it's poorly documented how IMAP import works.
        I think that the IMAP pool should be even every minute as for freescout.

        Matteo. R.
        Founder and Tech-Support Manager.
        MooCloud MSP
        Swiss Managed Service Provider

        girishG 1 Reply Last reply
        0
        • MooCloud_MattM MooCloud_Matt

          @girish
          Yes i did and it's poorly documented how IMAP import works.
          I think that the IMAP pool should be even every minute as for freescout.

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          @MooCloud_Matt So, is there a way to change the import interval for chatwoot?

          MooCloud_MattM 2 Replies Last reply
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          • girishG girish

            @MooCloud_Matt So, is there a way to change the import interval for chatwoot?

            MooCloud_MattM Offline
            MooCloud_MattM Offline
            MooCloud_Matt
            wrote on last edited by
            #5

            @girish
            yes, found it.

            https://github.com/chatwoot/chatwoot/blob/e730804b4888fa0fc21fb1681f4e2a53d752e645/config/schedule.yml#L18

            Matteo. R.
            Founder and Tech-Support Manager.
            MooCloud MSP
            Swiss Managed Service Provider

            1 Reply Last reply
            1
            • girishG girish

              @MooCloud_Matt So, is there a way to change the import interval for chatwoot?

              MooCloud_MattM Offline
              MooCloud_MattM Offline
              MooCloud_Matt
              wrote on last edited by
              #6

              @girish
              Do you think is possible to change it at cloudron lvl the import time ?

              Matteo. R.
              Founder and Tech-Support Manager.
              MooCloud MSP
              Swiss Managed Service Provider

              girishG 1 Reply Last reply
              0
              • MooCloud_MattM MooCloud_Matt

                @girish
                Do you think is possible to change it at cloudron lvl the import time ?

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #7

                @MooCloud_Matt Do you think you can ask them what is the best way to increase the polling interval here - https://github.com/chatwoot/chatwoot/discussions ? We can of course make schedule.yml editable on the Cloudron side but the changes will need to be then merged across upgrades. So, would be best to ask this upstream first.

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