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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. Subscription upgrade issue

Subscription upgrade issue

Scheduled Pinned Locked Moved Solved Support
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  • R Offline
    R Offline
    Ropyro
    wrote on last edited by girish
    #1

    Hi There, I've had a paid Cloudron for a while and about a month or so ago I set up another free one. Today, I decided to upgrade to Premium. I did so but it's still showing as free. I'm guessing it's because I screwed up and installed the Cloudron using a different email than I use to manage subscriptions. What can be done to apply to paid subscription to the new installation?

    girishG 1 Reply Last reply
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    • R Ropyro

      Hi There, I've had a paid Cloudron for a while and about a month or so ago I set up another free one. Today, I decided to upgrade to Premium. I did so but it's still showing as free. I'm guessing it's because I screwed up and installed the Cloudron using a different email than I use to manage subscriptions. What can be done to apply to paid subscription to the new installation?

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @Ropyro Can you drop us a mail on support@cloudron.io with your cloudron.io account email and also the cloudron id? The cloudron id is listed in Settings page of cloudron dashboard.

      R 1 Reply Last reply
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      • girishG girish marked this topic as a question on
      • girishG girish

        @Ropyro Can you drop us a mail on support@cloudron.io with your cloudron.io account email and also the cloudron id? The cloudron id is listed in Settings page of cloudron dashboard.

        R Offline
        R Offline
        Ropyro
        wrote on last edited by
        #3

        @girish OK, awesome. Thanks!

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          This got sorted out in support. Subscription was purchased with a different appstore account than what the Cloudron was on.

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          • girishG girish has marked this topic as solved on
          • B Offline
            B Offline
            bozza-man
            wrote on last edited by
            #5

            Hi @girish,

            I’m just having the same problem as this. I have sent an email to support, but havent heard anything back as yet.

            Daniel

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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #6

              @bozza-man We haven't gotten an email from the email that you have registered in the forum with. Can you maybe send again?

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