Subscription upgrade issue

[Ropyro]

Hi There, I've had a paid Cloudron for a while and about a month or so ago I set up another free one. Today, I decided to upgrade to Premium. I did so but it's still showing as free. I'm guessing it's because I screwed up and installed the Cloudron using a different email than I use to manage subscriptions. What can be done to apply to paid subscription to the new installation?

[girish]

@Ropyro Can you drop us a mail on support@cloudron.io with your cloudron.io account email and also the cloudron id? The cloudron id is listed in Settings page of cloudron dashboard.

[Ropyro]

@girish OK, awesome. Thanks!

[girish]

This got sorted out in support. Subscription was purchased with a different appstore account than what the Cloudron was on.

[bozza-man]

Hi @girish,

I’m just having the same problem as this. I have sent an email to support, but havent heard anything back as yet.

Daniel

[girish]

@bozza-man We haven't gotten an email from the email that you have registered in the forum with. Can you maybe send again?