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    cant connect to my IP address

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    • N
      nightmare last edited by girish

      i installed cloudron on my server (home).
      it sayed that i have to visit https://MYIP.
      now i visited that and it says The response from MYIP took too long.
      ERR_CONNECTION_TIMED_OUT

      what can i do?
      (BTW the image is on german) the image

      girish N 2 Replies Last reply Reply Quote 0
      • Moved from Off-topic by  girish girish 
      • girish
        girish Staff @nightmare last edited by

        @nightmare welcome to cloudron!

        • I assume MYIP is the public IP? You can check your IP using something like https://www.whatismyip.com/ .

        • If that is correct, then you have to make sure port 80 and port 443 are forwarded from the router to your home server (internal IP).

        • Then, can you check if you are able to connect from outside of your network. For example, from your mobile phone maybe using https://PUBLICIP?

        • If that connect, then I would check connecting from inside the network. If it doesn't connect just from inside the network, then you have to check if your router supports so called hairpinning - https://en.wikipedia.org/wiki/Network_address_translation#NAT_hairpinning . This feature allows you to connect from within your internal network but using your public IP.

        Can you test the above and let us know?

        N 1 Reply Last reply Reply Quote 1
        • N
          nightmare @girish last edited by

          @girish how do i port forward? (I have a FRITZ!Box (from Germany))

          1 Reply Last reply Reply Quote 0
          • N
            nightmare @nightmare last edited by

            @nightmare and yes the ip is right.

            nebulon 1 Reply Last reply Reply Quote 0
            • nebulon
              nebulon Staff @nightmare last edited by

              @nightmare if you have a fritzbox, then you can set your Cloudron server as an "exposed host", this will automatically forward all ports to your server. The Cloudron itself has a locked-down firewall then.

              N 1 Reply Last reply Reply Quote 0
              • N
                nightmare @nebulon last edited by

                @nebulon still do not work

                humptydumpty 1 Reply Last reply Reply Quote 0
                • humptydumpty
                  humptydumpty @nightmare last edited by

                  @nightmare If you have an ipv6 address, you need to open the ports for that too. That was the case for me. HTH.

                  N 1 Reply Last reply Reply Quote 0
                  • N
                    nightmare @humptydumpty last edited by

                    @humptydumpty how do i do that?

                    humptydumpty N 2 Replies Last reply Reply Quote 0
                    • humptydumpty
                      humptydumpty @nightmare last edited by humptydumpty

                      @nightmare it's in the router settings. Each router is different but what you're looking for should be called something along the lines of..

                      • port range forwarding
                      • firewall settings

                      Edit: I found this video that might be similar to your router. https://www.youtube.com/watch?v=C7FnUO4chrk

                      For reference, here's what mine looks like:

                      IPV4
                      1a159467-7f61-4d77-a47f-3fb8215e90f3-image.png

                      IPV6
                      Screenshot 2022-09-16 114441.png

                      Also, I recommend assigning a static IP to your home server. It's called " DHCP reservation" in your router and looks like this:

                      Screenshot 2022-09-16 114726.png

                      The reason for DHCP reservation is that you might turn off your server for whatever reason and your router might reassign that IP to another device. When you turn your server back on, it'll have a different IP now and all the ports you had configured have to be edited to reflect the new IP change. This guarantees that won't happen 🙂

                      1 Reply Last reply Reply Quote 1
                      • N
                        nightmare @nightmare last edited by

                        @nightmare thx i try that later

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