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    Solved Older backups missing from the list

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    • S
      shrey last edited by

      I would like to restore my app to a much older restore point.
      But the list of backups visible in my Cloudron is really small, only the past 4 days, even though my backups are configured to be retained for 3 months (and are currently available in the linked S3 storage).

      How do i find the older backup in Cloudron and subsequently restore it?

      1 Reply Last reply Reply Quote 1
      • S
        shrey last edited by

        Is there any other place as well, where we can get answers to important questions like this?

        jdaviescoates 1 Reply Last reply Reply Quote 0
        • jdaviescoates
          jdaviescoates @shrey last edited by jdaviescoates

          @shrey email support@cloudron.io

          Also, making your post a question so it has the unsolved badge (oh, you've already done that)

          @staff are normally very responsive so not sure why they've not chimed in here yet

          I use Cloudron with Gandi & Hetzner

          1 Reply Last reply Reply Quote 0
          • nebulon
            nebulon Staff last edited by

            Are you referring to retention settings in Cloudron or on S3? Cloudron generally works off its database records of known backups and does not look into the backup storage as such for old/unknown backups.

            For older/unknown app backups (if you are sure that they are consistent on the backup storage) you can use the import backup feature for an app, which allows you to explicitly configure where to pick it up https://docs.cloudron.io/backups/#import-app-backup

            S 1 Reply Last reply Reply Quote 0
            • S
              shrey @nebulon last edited by

              @nebulon
              I'm referring to the Cloudron retention setting, as shown below:
              8b9f6b0f-7a2a-4770-8b96-c59adbe896ff-image.png

              Of course, i'm talking about restoring known backups. Also, based on the above setting, i'm assuming the backups for 3 months to be 'known' to Cloudron.

              But, as seen below, only backups for the past 4-5 days are available to be restored:
              fa0266e2-5151-409d-80ce-9d990b47a790-image.png

              nebulon 1 Reply Last reply Reply Quote 0
              • nebulon
                nebulon Staff @shrey last edited by

                @shrey oh actually given the amount of backups you have listed, it might actually be that this is a pagination issue! Checking the code, in this view, it only fetches the first 25 backups 😕 We have to fixup the code there. Can you enable remote SSH support for us and send a mail with your dashboard domain / IP to support@cloudron.io so I can locally patch your instance to get you going?

                S 1 Reply Last reply Reply Quote 1
                • S
                  shrey @nebulon last edited by

                  @nebulon
                  Could you give me an estimate regarding the fix for this to be released globally?
                  Because, if it doesn't take too much time i can also wait for the updated release, as i have already resolved the restore problem manually, that raised this issue.
                  Thanks.

                  nebulon 1 Reply Last reply Reply Quote 1
                  • nebulon
                    nebulon Staff @shrey last edited by

                    @shrey ah ok, we don't have a timeline for the next release yet. But if you hit this again, we can then locally patch your instance.

                    1 Reply Last reply Reply Quote 1
                    • nebulon
                      nebulon Staff last edited by

                      I have pushed a fix for this, so it will be included in next release.

                      S 2 Replies Last reply Reply Quote 3
                      • Topic has been marked as solved  nebulon nebulon 
                      • S
                        shrey @nebulon last edited by

                        @nebulon Thanks a lot for that!

                        1 Reply Last reply Reply Quote 0
                        • S
                          shrey @nebulon last edited by

                          Hi @nebulon.

                          Has the fixed been released in v7.3.5?

                          girish 1 Reply Last reply Reply Quote 0
                          • girish
                            girish Staff @shrey last edited by

                            @shrey yes, it is.

                            S 1 Reply Last reply Reply Quote 0
                            • S
                              shrey @girish last edited by

                              @girish Doesn't look like it has.
                              Just updated to 7.3.5 and the issue is still there: can't view any of the older backups in the list.

                              1 Reply Last reply Reply Quote 0
                              • nebulon
                                nebulon Staff last edited by

                                The issue which was fixed was that the listing only showed a maximum of 25 backups. Can you maybe refresh the browser cache for the dashboard, just to rule out that you still see the old code?
                                Further how many backups do you see now?

                                S 1 Reply Last reply Reply Quote 0
                                • S
                                  shrey @nebulon last edited by shrey

                                  @nebulon Just tried again in Incognito mode. And again, in a different browser, in incognito as well.

                                  Same issue as earlier.

                                  chrome_screenshot_1674727785499.png

                                  1 Reply Last reply Reply Quote 0
                                  • nebulon
                                    nebulon Staff last edited by

                                    Oh right, this is the whole box backup listing, not the apps backup listing. Looking at the code, that Cloudron level section needs the same fix 😕
                                    Will do a fix now and if you want enable remote SSH support for us and send a mail with your dashboard domain to support@cloudron.io then I can locally fixup your instance

                                    1 Reply Last reply Reply Quote 3
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