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  3. Cloudron.io not letting me login in.

Cloudron.io not letting me login in.

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  • swheeler78S Offline
    swheeler78S Offline
    swheeler78
    wrote on last edited by girish
    #1

    I can't login into my cloudron.io account nor will it reset my password.

    humptydumptyH 1 Reply Last reply
    0
    • swheeler78S swheeler78

      I can't login into my cloudron.io account nor will it reset my password.

      humptydumptyH Offline
      humptydumptyH Offline
      humptydumpty
      wrote on last edited by humptydumpty
      #2

      @swheeler78 it’s best if you email support @ from the email you have on file.

      swheeler78S 1 Reply Last reply
      0
      • humptydumptyH humptydumpty

        @swheeler78 it’s best if you email support @ from the email you have on file.

        swheeler78S Offline
        swheeler78S Offline
        swheeler78
        wrote on last edited by
        #3

        @humptydumpty I did and haven't gotten a response.

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        • robiR Offline
          robiR Offline
          robi
          wrote on last edited by
          #4

          Let's just make sure where you're attempting to log into.. your VPS where you installed cloudron at your domain.com and manage apps, or your cloudron.io account to manage your subscription only?

          Conscious tech

          1 Reply Last reply
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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #5

            The root cause for this was that the email address used was marked as inactive by postmark (which is our transactional email provider for cloudron.io). This can happen if at some point in the past, mails bounced. I have reactivated the email address in question now and also added a notification for us, so we can manually act on this in the future.

            1 Reply Last reply
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            • nebulonN nebulon marked this topic as a question on
            • nebulonN nebulon has marked this topic as solved on
            • swheeler78S Offline
              swheeler78S Offline
              swheeler78
              wrote on last edited by swheeler78
              #6

              Thank you. We use postmark as well. I am able to get in and everything is working. Thanks for your help.

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