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    Solved Cloudron.io not letting me login in.

    Support
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    • swheeler78
      swheeler78 last edited by girish

      I can't login into my cloudron.io account nor will it reset my password.

      humptydumpty 1 Reply Last reply Reply Quote 0
      • humptydumpty
        humptydumpty @swheeler78 last edited by humptydumpty

        @swheeler78 it’s best if you email support @ from the email you have on file.

        swheeler78 1 Reply Last reply Reply Quote 0
        • swheeler78
          swheeler78 @humptydumpty last edited by

          @humptydumpty I did and haven't gotten a response.

          1 Reply Last reply Reply Quote 0
          • robi
            robi last edited by

            Let's just make sure where you're attempting to log into.. your VPS where you installed cloudron at your domain.com and manage apps, or your cloudron.io account to manage your subscription only?

            Life of Advanced Technology

            1 Reply Last reply Reply Quote 0
            • nebulon
              nebulon Staff last edited by

              The root cause for this was that the email address used was marked as inactive by postmark (which is our transactional email provider for cloudron.io). This can happen if at some point in the past, mails bounced. I have reactivated the email address in question now and also added a notification for us, so we can manually act on this in the future.

              1 Reply Last reply Reply Quote 2
              • Topic has been marked as a question  nebulon nebulon 
              • Topic has been marked as solved  nebulon nebulon 
              • swheeler78
                swheeler78 last edited by swheeler78

                Thank you. We use postmark as well. I am able to get in and everything is working. Thanks for your help.

                1 Reply Last reply Reply Quote 0
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