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Apps | Demo | Docs | Install

Login issues in specific situation

Scheduled Pinned Locked Moved Solved SOGo
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  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    wrote on last edited by
    #1

    Hi there,

    usually I use my Cloudron Mailbox with Apple Mail. The Apple Calendar and Addressbook is using the SOGo API.

    When I use the SOGo Web Interface, I realized, that I get error messages from Apple Calendar and/or Addressbook, that the credentials are not correct. This problem remains for unknown time, even after logout from SOGo Web Interface. When I restart the SOGo App, the problem dissapears.

    Any ideas why this happens to me? Do others have this problem seen, too?

    Best,
    Mike

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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #2

    Are there any errors shown on the SOGo server side while you log into the webinterface? Maybe the app crashes internally causing your desktop apps to temporarily fail auth?

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  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    wrote on last edited by
    #3

    I reproduced the problem and can see in the SOGo logs that the password (that did work all the time before and is the same that I use when login to Web Interface) is not accepted:

    Jul 19 10:53:20 172.18.0.1 - - [19/Jul/2023:08:53:20 +0000] "PROPFIND /SOGo/dav/XXXX@XXXXXX.XXX HTTP/1.1" 401 0 "-" "Client/9.2.1841.0"
    Jul 19 10:53:20 Jul 19 08:53:20 sogod [30]: 127.0.0.1 "PROPFIND /SOGo/dav/XXXX@XXXXXX.XXX HTTP/1.1" 401 0/689 0.019 - - 0 - 12
    Jul 19 10:53:20 Jul 19 08:53:20 sogod [30]: |SOGo| starting method 'PROPFIND' on uri '/SOGo/dav/XXXX@XXXXXX.XXX'
    Jul 19 10:53:20 Jul 19 08:53:20 sogod [30]: <0x0x5604b25e4050[SOGoDAVAuthenticator]> tried wrong password for user 'XXXX@XXXXXX.XXX'!
    

    And again, the problem stays until I restart the SOGo App... strange somehow

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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #4

    I use SOGo calendar on Gnome but haven't faced any login issue as such. So, this happens periodically (like every xx hours or immediately?)

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  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    wrote on last edited by
    #5

    It happens immediately when I login to SOGo. Just a few seconds after login, I get the popups that my credentials are not accepted for Apple Calendar, Contacts Apps. Could it be related somehow to App Passwords? I have configured some App Passwords for mail.

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  • nebulonN nebulon marked this topic as a question on
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #6

    Are you using the same passwords then for weblogin and your local apps on MacOS ? Unfortunately I don't have a mac to reproduce this and similar to @girish I don't face the issue with Gnome

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  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    wrote on last edited by
    #7

    The passwords were different. After setting all passwords to the regular account password, it works, and I don't get the error again. So it seem to me that the problem is caused when using account password and app password at the same time?

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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #8

    I do wonder if maybe the app caches the password somehow. Either way seems SOGo internal bug then.

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  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    wrote on last edited by
    #9

    Yes, I think so, too. For me the problem is solved. Maybe this thread will help someone with the same issue later to understand more 🙂

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  • KubernetesK Kubernetes has marked this topic as solved on

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