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  3. Error: "Invalid request IP: xxx.xxx.xxx.xxx" When attempting to Uninstall, Restore, or Install New app

Error: "Invalid request IP: xxx.xxx.xxx.xxx" When attempting to Uninstall, Restore, or Install New app

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namecheapmigration
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  • L Offline
    L Offline
    lcd_official
    wrote on last edited by girish
    #1

    Hi, everyone! Hoping you can help...

    I recently migrated my Cloudron to a new VPS provider, and for the most part things went smoothly, and all of my apps are running fine except for one, which I am attempting to restore from a manually downloaded backup.

    I am recieving the error "Invalid request IP", with my NEW IP address in the error, and this happens whenever I:

    • Attempt to import the backup using the "Filesystem" option

    • Attempt to uninstall the app (the app is stuck in an error state and will not uninstall)

    • Attempt to install any new app

    I have tried manually switching my DNS records between the old IP and the new IP over the last 24 hours, with no difference in the error.

    I feel like I am missing something obvious, like something in the global configuration for my Cloudron, but I cannot seem to find anything in particular that would cause all app operations to fail in this mode.

    Please let me know if you need any additional information - hopefully someone in this great community can shed some light on what I'm doing wrong...

    Thanks!

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    • L Offline
      L Offline
      lcd_official
      wrote on last edited by lcd_official
      #2

      I figured out the issue - posting here for anyone who encounters the same...
      I had not whitelisted my new server's IP address with my registrar (Namecheap). Once I did this, installs and uninstalls are now working.

      The error was actually an external error passed from Namecheap, not an internal Cloudron error message 🙂

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      • girishG girish marked this topic as a question on
      • girishG girish has marked this topic as solved on

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