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  3. _acme-challenge

_acme-challenge

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    • mhgcicM Offline
      mhgcicM Offline
      mhgcic
      wrote on last edited by
      #1

      When moving Cloudron install from an old server to a new server has anyone had issues with _acme-challenge record delaying the startup of apps?

      After 8 hours of waiting, I went into the logs of the stalled apps.

      It was showing an issue with _acme-challenge record of the base domain _acme-challenge.domain.com having an incorrect value. Luckily the logs showed what the value was meant to be, once I manually changed this where our DNS is set up and restarted the server the app started without issue.

      Mersey Hub Group CIC
      Non-profit Charitable Organisation
      https://www.mhgcic.org.uk

      girishG 1 Reply Last reply
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      • girishG girish referenced this topic on
      • mhgcicM mhgcic

        When moving Cloudron install from an old server to a new server has anyone had issues with _acme-challenge record delaying the startup of apps?

        After 8 hours of waiting, I went into the logs of the stalled apps.

        It was showing an issue with _acme-challenge record of the base domain _acme-challenge.domain.com having an incorrect value. Luckily the logs showed what the value was meant to be, once I manually changed this where our DNS is set up and restarted the server the app started without issue.

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @mhgcic which DNS provider are you using? 8 hours seems unreasonably long.

        Trying to pick up from the other thread, you are saying this happens every time you reboot the server? Or is this issue unrelated to that?

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        • mhgcicM Offline
          mhgcicM Offline
          mhgcic
          wrote on last edited by mhgcic
          #3

          @girish Our DNS records are on our own cPanel Server, which is synced to a DNSOnly server.

          This is unrelated to the startup issues.

          Mersey Hub Group CIC
          Non-profit Charitable Organisation
          https://www.mhgcic.org.uk

          girishG 1 Reply Last reply
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          • mhgcicM mhgcic

            @girish Our DNS records are on our own cPanel Server, which is synced to a DNSOnly server.

            This is unrelated to the startup issues.

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @mhgcic So this is wildcard/manual DNS ? When using one of those, DNS challenge is not used. So, something is off. Can you check the cert type in Domains -> Edit -> Advanced. What is the cert provider there? It should not be wildcard.

            mhgcicM 1 Reply Last reply
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            • girishG girish

              @mhgcic So this is wildcard/manual DNS ? When using one of those, DNS challenge is not used. So, something is off. Can you check the cert type in Domains -> Edit -> Advanced. What is the cert provider there? It should not be wildcard.

              mhgcicM Offline
              mhgcicM Offline
              mhgcic
              wrote on last edited by
              #5

              @girish

              Yes it's manual.

              screenshot-my.mhgcic.org.uk-2023.08.29-08_06_57.png

              Mersey Hub Group CIC
              Non-profit Charitable Organisation
              https://www.mhgcic.org.uk

              girishG 1 Reply Last reply
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              • mhgcicM mhgcic

                @girish

                Yes it's manual.

                screenshot-my.mhgcic.org.uk-2023.08.29-08_06_57.png

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by nebulon
                #6

                @mhgcic OK, then there is something quite wrong. DNS challenge should not be used with Manual DNS. it should be using HTTP challenge. Maybe you can write to support@cloudron.io and we can debug this further.

                mhgcicM 1 Reply Last reply
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                • girishG girish

                  @mhgcic OK, then there is something quite wrong. DNS challenge should not be used with Manual DNS. it should be using HTTP challenge. Maybe you can write to support@cloudron.io and we can debug this further.

                  mhgcicM Offline
                  mhgcicM Offline
                  mhgcic
                  wrote on last edited by
                  #7

                  @girish Sure once I have some time I will do it. Thanks. 🙂

                  Mersey Hub Group CIC
                  Non-profit Charitable Organisation
                  https://www.mhgcic.org.uk

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