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  3. _acme-challenge

_acme-challenge

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  • mhgcicM Offline
    mhgcicM Offline
    mhgcic
    wrote on last edited by
    #1

    When moving Cloudron install from an old server to a new server has anyone had issues with _acme-challenge record delaying the startup of apps?

    After 8 hours of waiting, I went into the logs of the stalled apps.

    It was showing an issue with _acme-challenge record of the base domain _acme-challenge.domain.com having an incorrect value. Luckily the logs showed what the value was meant to be, once I manually changed this where our DNS is set up and restarted the server the app started without issue.

    Mersey Hub Group CIC
    Non-profit Charitable Organisation
    https://www.mhgcic.org.uk

    girishG 1 Reply Last reply
    0
    • girishG girish referenced this topic on
    • mhgcicM mhgcic

      When moving Cloudron install from an old server to a new server has anyone had issues with _acme-challenge record delaying the startup of apps?

      After 8 hours of waiting, I went into the logs of the stalled apps.

      It was showing an issue with _acme-challenge record of the base domain _acme-challenge.domain.com having an incorrect value. Luckily the logs showed what the value was meant to be, once I manually changed this where our DNS is set up and restarted the server the app started without issue.

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @mhgcic which DNS provider are you using? 8 hours seems unreasonably long.

      Trying to pick up from the other thread, you are saying this happens every time you reboot the server? Or is this issue unrelated to that?

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      • mhgcicM Offline
        mhgcicM Offline
        mhgcic
        wrote on last edited by mhgcic
        #3

        @girish Our DNS records are on our own cPanel Server, which is synced to a DNSOnly server.

        This is unrelated to the startup issues.

        Mersey Hub Group CIC
        Non-profit Charitable Organisation
        https://www.mhgcic.org.uk

        girishG 1 Reply Last reply
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        • mhgcicM mhgcic

          @girish Our DNS records are on our own cPanel Server, which is synced to a DNSOnly server.

          This is unrelated to the startup issues.

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          @mhgcic So this is wildcard/manual DNS ? When using one of those, DNS challenge is not used. So, something is off. Can you check the cert type in Domains -> Edit -> Advanced. What is the cert provider there? It should not be wildcard.

          mhgcicM 1 Reply Last reply
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          • girishG girish

            @mhgcic So this is wildcard/manual DNS ? When using one of those, DNS challenge is not used. So, something is off. Can you check the cert type in Domains -> Edit -> Advanced. What is the cert provider there? It should not be wildcard.

            mhgcicM Offline
            mhgcicM Offline
            mhgcic
            wrote on last edited by
            #5

            @girish

            Yes it's manual.

            screenshot-my.mhgcic.org.uk-2023.08.29-08_06_57.png

            Mersey Hub Group CIC
            Non-profit Charitable Organisation
            https://www.mhgcic.org.uk

            girishG 1 Reply Last reply
            0
            • mhgcicM mhgcic

              @girish

              Yes it's manual.

              screenshot-my.mhgcic.org.uk-2023.08.29-08_06_57.png

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by nebulon
              #6

              @mhgcic OK, then there is something quite wrong. DNS challenge should not be used with Manual DNS. it should be using HTTP challenge. Maybe you can write to support@cloudron.io and we can debug this further.

              mhgcicM 1 Reply Last reply
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              • girishG girish

                @mhgcic OK, then there is something quite wrong. DNS challenge should not be used with Manual DNS. it should be using HTTP challenge. Maybe you can write to support@cloudron.io and we can debug this further.

                mhgcicM Offline
                mhgcicM Offline
                mhgcic
                wrote on last edited by
                #7

                @girish Sure once I have some time I will do it. Thanks. 🙂

                Mersey Hub Group CIC
                Non-profit Charitable Organisation
                https://www.mhgcic.org.uk

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