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  3. Dashboard says 'Already Activated'

Dashboard says 'Already Activated'

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  • L Offline
    L Offline
    letecho
    wrote on last edited by
    #1

    Hi,

    How would you handle this troubleshooting problem?-> Domain Configuration
    Already activated

    ACTUALLY : I fulled erase DNS RECORD in cloudflare and reasign DNS RECORD
    TO my.lg2-soft.fr to a new IPV4 PUBLIC (same)
    lg2-soft.fr to a new IPV4 PUBLIC (same)

    Now, the main issue is that I can't access my website dashboard because : my.lg2-soft it keeps redirecting to https://my.lg2-soft.fr/setupdns.html. Additionally, when I try to log in with the API and key, I receive the message: "Domain Configuration Already Activated."

    I try some modification with host file but no result and now is cleaned.

    I would greatly appreciate any assistance in resolving this issue. Thank you!

    L 1 Reply Last reply
    0
    • L letecho

      Hi,

      How would you handle this troubleshooting problem?-> Domain Configuration
      Already activated

      ACTUALLY : I fulled erase DNS RECORD in cloudflare and reasign DNS RECORD
      TO my.lg2-soft.fr to a new IPV4 PUBLIC (same)
      lg2-soft.fr to a new IPV4 PUBLIC (same)

      Now, the main issue is that I can't access my website dashboard because : my.lg2-soft it keeps redirecting to https://my.lg2-soft.fr/setupdns.html. Additionally, when I try to log in with the API and key, I receive the message: "Domain Configuration Already Activated."

      I try some modification with host file but no result and now is cleaned.

      I would greatly appreciate any assistance in resolving this issue. Thank you!

      L Offline
      L Offline
      letecho
      wrote on last edited by
      #2

      @letecho ![alt text](Capture d’écran 2023-09-07 102134.png image url)

      girishG 1 Reply Last reply
      0
      • L letecho

        @letecho ![alt text](Capture d’écran 2023-09-07 102134.png image url)

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        @letecho thanks for reporting! this looks like a regression in Cloudron 7.5. I have to check what is going on. In the meantime, maybe you can just setup Cloudron afresh. Probably quicker than waiting for me to identify the issue.

        1 Reply Last reply
        0
        • girishG girish marked this topic as a question on
        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          @letecho actually, if you have time, can you drop me a note at support@cloudron.io and I can debug your server directly. thanks!

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          • L Offline
            L Offline
            letecho
            wrote on last edited by
            #5

            The problem is I have multiples websites running, and it's actually all working 🙂
            I can log in all websites with no problems.
            I have full backup and it's not a problem if we try some tricks on the server.

            1 Reply Last reply
            0
            • L Offline
              L Offline
              letecho
              wrote on last edited by
              #6

              I can setup a rust remote of my server if you want access contact me in private

              girishG 1 Reply Last reply
              1
              • L letecho

                I can setup a rust remote of my server if you want access contact me in private

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #7

                @letecho I don't know what a rust remote is , but as mentioned if you can write to us at support@cloudron.io , we can figure out a way to debug this.

                1 Reply Last reply
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                • L Offline
                  L Offline
                  letecho
                  wrote on last edited by
                  #8

                  ok i sent a @mail to support@cloudron.io you can reply when you want I'm available today

                  1 Reply Last reply
                  1
                  • girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #9

                    @letecho Did you sort this out? We sent you a mail saying we cannot connect but got no response.

                    1 Reply Last reply
                    0
                    • jamesJ james has marked this topic as solved
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