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  3. Dashboard says 'Already Activated'

Dashboard says 'Already Activated'

Scheduled Pinned Locked Moved Unsolved Support
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    • L Offline
      L Offline
      letecho
      wrote on last edited by
      #1

      Hi,

      How would you handle this troubleshooting problem?-> Domain Configuration
      Already activated

      ACTUALLY : I fulled erase DNS RECORD in cloudflare and reasign DNS RECORD
      TO my.lg2-soft.fr to a new IPV4 PUBLIC (same)
      lg2-soft.fr to a new IPV4 PUBLIC (same)

      Now, the main issue is that I can't access my website dashboard because : my.lg2-soft it keeps redirecting to https://my.lg2-soft.fr/setupdns.html. Additionally, when I try to log in with the API and key, I receive the message: "Domain Configuration Already Activated."

      I try some modification with host file but no result and now is cleaned.

      I would greatly appreciate any assistance in resolving this issue. Thank you!

      L 1 Reply Last reply
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      • L letecho

        Hi,

        How would you handle this troubleshooting problem?-> Domain Configuration
        Already activated

        ACTUALLY : I fulled erase DNS RECORD in cloudflare and reasign DNS RECORD
        TO my.lg2-soft.fr to a new IPV4 PUBLIC (same)
        lg2-soft.fr to a new IPV4 PUBLIC (same)

        Now, the main issue is that I can't access my website dashboard because : my.lg2-soft it keeps redirecting to https://my.lg2-soft.fr/setupdns.html. Additionally, when I try to log in with the API and key, I receive the message: "Domain Configuration Already Activated."

        I try some modification with host file but no result and now is cleaned.

        I would greatly appreciate any assistance in resolving this issue. Thank you!

        L Offline
        L Offline
        letecho
        wrote on last edited by
        #2

        @letecho ![alt text](Capture d’écran 2023-09-07 102134.png image url)

        girishG 1 Reply Last reply
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        • L letecho

          @letecho ![alt text](Capture d’écran 2023-09-07 102134.png image url)

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          @letecho thanks for reporting! this looks like a regression in Cloudron 7.5. I have to check what is going on. In the meantime, maybe you can just setup Cloudron afresh. Probably quicker than waiting for me to identify the issue.

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          • girishG girish marked this topic as a question on
          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @letecho actually, if you have time, can you drop me a note at support@cloudron.io and I can debug your server directly. thanks!

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            • L Offline
              L Offline
              letecho
              wrote on last edited by
              #5

              The problem is I have multiples websites running, and it's actually all working 🙂
              I can log in all websites with no problems.
              I have full backup and it's not a problem if we try some tricks on the server.

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              • L Offline
                L Offline
                letecho
                wrote on last edited by
                #6

                I can setup a rust remote of my server if you want access contact me in private

                girishG 1 Reply Last reply
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                • L letecho

                  I can setup a rust remote of my server if you want access contact me in private

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #7

                  @letecho I don't know what a rust remote is , but as mentioned if you can write to us at support@cloudron.io , we can figure out a way to debug this.

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                  • L Offline
                    L Offline
                    letecho
                    wrote on last edited by
                    #8

                    ok i sent a @mail to support@cloudron.io you can reply when you want I'm available today

                    1 Reply Last reply
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                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #9

                      @letecho Did you sort this out? We sent you a mail saying we cannot connect but got no response.

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