Posts made by ccfu

@nebulon Fantastic, thank you!

@nebulon Thank you. Yes, that makes sense. Hope this can be resolved as having IPv6 as a source IP is not uncommon.

@nebulon It fails with just one range being added and nothing else in the input field. I tried different browsers and checked for special characters. Without the ranges all is fine.

I am not really sure what the error message is trying to tell me to be honest as these are all IPv4.

+1 for Canvas LMS on Cloudron

@girish Adding the individual IPs seems to work fine, but as soon as I try to add a range I get the error. This is odd though because these ranges and a few individual IPs were already in the list. The errors seem to have started occuring after the latest update to 6.2.7.

@girish As they are all either on blocklists or publically listed:

5.188.206.246
74.120.14.0/24
162.142.125.0/24
167.248.133.0/24
192.35.168.0/23
77.247.110.129
45.144.225.181
71.6.232.4

@girish Yes in the dashboard. Here is a screenshot:

@blaise Not a great start to your membership here in the forum. The response may not have answered your question exactly but that hardly justifies your impolite reaction.

Incidentally, a simple Google search would have found you this:

https://docs.rocket.chat/installation/hardware-requirements

A bit of multiplication and you should have a reasonable idea what you are likely to need.

Edit: I see @fbartels was a bit quicker.

This seems to have nothing to do with the comments after all. The error appears randomly when attempting to add new Ips or ranges (all IPv4) but there is no apparent logic to it.

When attempting to add comments to the blocked IP ranges in the firewall configuration (on separate lines as per the docs) I am getting the error ipaddr: cannot match ipv6 address with non-ipv6 one. Is it no longer possible to add comments or is this a bug? What does this error actually mean here?

Does anybody know whether there a way to set the Haraka mailserver in Cloudron to BCC all outging mail from a certain email address to another address (on the same domain, primarily for archiving purposes in an IMAP mailbox). I know Postfix has a feature to do this.

@p44 That is be the expected behaviour. As there was no 2am this morning the backup was not triggered.

@d19dotca @martin I currently have three Cloudrons, two showing update available to 6.2.6 and one showing 6.2.5. It doesn't seem to be possible to recheck manually once update available is shown in place of the check update button on the settings page.

@grienauer Why do you find this misleading? The function is password recovery so it seems logical to me for the title to be 'change password recovery email address'.

@humptydumpty @JLX89 Thank you both for your feedback on this, based on which I think I will have to go with another solution for chat (also maybe Rocket Chat). The idea of having chat conversations as tickets is sensible as they can be linked to a customer profile, but it does sound as though the module is extremely basic. I do not understand the logic behind the 10 second delay, and not even having the ability to deactivate the chat and hide it on websites makes it unusable (for us at least).

On the whole I do like Freescout, it is updated regularly and has several features to rival some of the most expensive proprietary solutions out there. I do find, however, that there are some really quite basic typical helpdesk features missing that the developers don't seem to have any interest in implementing and instead just suggest developing a custom module for (e.g. additional statuses). The software is free and open source, so that's perfectly fine of course, and the development model is clearly putting key features into paid modules that are, admittedly, inexpensive if you just need a few of them. In terms of functionality I do find some of the modules to be lacking in (what I would consider to be) quite obvious features though, or to be very limited when it comes to settings and customisation possibilities without having to make significant code changes.

To be fair, I should add that I have used several helpdesk solutions in different price ranges over the years and I have yet to find one that I am completely happy with.

@girish
Thanks, but that is not actually what I meant. The saved replies module is for storing text snippets or indeed entire pre-formulated texts that can be added to emails when they are being composed. What I am referring to is the php template files that are used to cosntruct the emails that are sent out. For example, if you send a reply and activate the option to send entire message history with replies, a template inserts not just the current reply but also the previous correspondence to construct a formatted email. This is what I would ideally like to be able to customise 'update safely'.

Does anybody know whether it is possible to customise the email templates (in a way that is update-safe)? I know there is a module available to customise CSS, but I am looking for a safe way to customise the templates used to format the emails, for example containing the conversation history or notification mails to users.

@girish
In my opinion it should be up to the network admin to decide which plugins to activate network-wide. The two you mentioned I would see as exceptions though. Email in particular needs to be configurable on a per-subsite basis.

Incidentally, I personally prefer this plugin for mail: https://postmansmtp.com/

@humptydumpty

Have you installed this module? I realise it is probably quite limited in terms of features, but the information on the website is very brief and I was wondering about the following:

• Ability to send file attachments through the chat
• If the chat is offline whether a contact form is shown instead or if the chat icon just doesn't show up on the website

@girish
Thanks for clarifying. I think I was just looking in the wrong place / expecting this to workm differently. No, I am not aware of a UI for this in non-Cloudron instances, though this would be nice to have of course.