Cloudron Forum

@james I sent the links to you directly. Thank you for the help

Thank you for your reply. I have setup a new VM with ubuntu 24.04. same issue occurs. I can visit the initial setup screen, then get the serverfail error, both by visiting the domain name and the IP of the server locally.

Vendor: VMware, Inc. Product: VMware20,1
Linux: 6.14.0-37-generic
Ubuntu: noble 24.04
Execution environment: vmware
Processor: Intel(R) Xeon(R) Gold 6136 CPU @ 3.00GHz
BIOS Intel(R) Xeon(R) Gold 6136 CPU @ 3.00GHz  CPU @ 2.8GHz x 8
RAM: 8130420KB
Disk: /dev/sda2       5.2G
[OK]	node version is correct
[OK]	IPv6 is enabled in kernel. No public IPv6 address
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	nginx is running
sed: can't read /home/yellowtent/platformdata/nginx/applications/dashboard/my..conf: No such file or directory
Could not open file or uri for loading certificate from 
4097F3510D710000:error:16000069:STORE routines:ossl_store_get0_loader_int:unregistered scheme:../crypto/store/store_register.c:237:scheme=file
4097F3510D710000:error:80000002:system library:file_open:No such file or directory:../providers/implementations/storemgmt/file_store.c:267:calling stat()
Unable to load certificate
[FAIL]	Certificate has expired. Certificate expired at 
	Please check /home/yellowtent/platformdata/logs/tasks/.log for last cert renewal logs
	Common issues include expiry of domain's API key OR incoming http port 80 not being open

Hello all, I have a new server VM spun up, Ubuntu. I have installed cloudron, can access the setup page via domain name without issue. when hitting the initial setup page I enter the required information, then get the queryNs ESERVFAIL domainname error. hitting the domain externally or internally prodices the same error, which leads me to a server issue. I run the troubleshoot command with the result below. I have gone as far as deleting the VM and creating a fresh install which produces the same error. Can anyone help me diagnose my issue?
Thank you and happy holidays!

Vendor: VMware, Inc. Product: VMware20,1
Linux: 5.15.0-139-generic
Ubuntu: focal 20.04
Execution environment: vmware
Processor: Intel(R) Xeon(R) Gold 6136 CPU @ 3.00GHz x 4
RAM: 8127488KB
Disk: /dev/sda2       3.0G
[OK]	node version is correct
[OK]	IPv6 is enabled in kernel. No public IPv6 address
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	nginx is running
sed: can't read /home/yellowtent/platformdata/nginx/applications/dashboard/my..conf: No such file or directory
Can't open  for reading, No such file or directory
140626601923904:error:02001002:system library:fopen:No such file or directory:../crypto/bio/bss_file.c:69:fopen('','r')
140626601923904:error:2006D080:BIO routines:BIO_new_file:no such file:../crypto/bio/bss_file.c:76:
unable to load certificate
[FAIL]	Certificate has expired. Certificate expired at 
	Please check /home/yellowtent/platformdata/logs/tasks/.log for last cert renewal logs
	Common issues include expiry of domain's API key OR incoming http port 80 not being open

@joseph said in Export settings:

Are you using the old or the new VM?

If old VM, you should access by domain name. Once cloudron is set up, you cannot access by IP (you will get some dummy page). Access as https://my.domain.com

If new VM, access by public IP should work. I don't know about Unifi though and how forwarding happens there. Maybe the VMs IP has changed and the router forwarding has to be adjusted?

Update: Using the old VM. I've been able to access it now after letting it sit for 2 days. Mostly me just being busy at work. However it is only accessible externally. Haven't been able to find out why internally (same network) it is "page not found" from all PC's on the same network. Cleared all DNS and tried using IP.

@railstop said in Export settings:

host -t NS yourdomain.com 127.0.0.150

Update, running this command now resolves correctly after doing some changes.
Unfortunately still unable to access via my domain link or by putting in my public IP.

Looking at my Cloudflare and it has the A records to forward.
For testing I set my Xfinity modem to DMZ to my Unifi UDM. My UDM has always been set to allow 80/443 to Guacamole. These settings have not changed from the time before changing the cable modem out to the new.

@joseph said in Export settings:

Can you check host -t NS yourdomain.com 127.0.0.150 on your server? Is DNS traffic blocked by any chance?

I have tested that command, it returns SERVFAIL. DNS Isn't blocked to this VM.

@joseph said in Export settings:

I don't see why not. Maybe I missed it, but what exactly was the problem with the old VM?

It was my understanding that once you click the "Setup Again" button in the Cloudron dashboard that it would disable the previous setup. Is that not the case? If it still can be used I will continue to work on that VM in order to correct the issue.

Edit: I appreciate the help.

I had a situation where I may overreacted in spinning up a new VM and clicking on the "Setup again" button.
I had a new cable modem installed and of course the external IP changed, so I changed it in Cloudflare and setup my settings in the modem to point to my Unifi system which have worked until the modem change.
We have a large family of 8, I use Guacamole to access all of the computers plus some servers I have for making the family run and would like to not have to go through the long setup process like I did before.

Fast forward: I created a new Ubuntu VM and installed Cloudron. I can access the page that asks for domain, API and info. I get the SERVFAIL error, still cannot figure it out but I am working on it. I've gone through so many pages of things to test and check without luck.

My question is this. I still have the old VM as is. Is it possible to fix it to work again, or is it possible to backup the previous settings with connections since I cannot access the dashboard?

Thank you all for any help.