HEIC Files

[chagle]

Hello All,

Although I have searched for this issue, all related problems seem to be a few years old so can't really be relevant (I hope anyway! )

I have Immich installed via Cloudron. The very latest updates to both Cloudron and also Immich. (I've just updated and rebooted VPS - Problem still persists). But if I upload to Immich via WebGUI, or upload via iOS App, I cannot get Apple HEIC files to display. I simply get "error loading image" SCREENSHOT

What I liked about Cloudron, is there's no real messing around with CLI -- So was hoping it would be plain sailing.

Anyone able to help?

[joseph]

There was a previous thread at https://forum.cloudron.io/topic/8206/heic-not-showing-up where it said it worked out . https://github.com/immich-app/immich/issues/3943 was the upstream issue . Maybe @nebulon knows how to test this.

[chagle]

I certainly hope @nebulon can add some input.

[nebulon]

I tried a couple of heic test files just now, and they seem to work fine here in immich. I don't have an Apple device to try to play with different settings there to maybe able to reproduce the issue. Are you able to share one such non-working image here so we can reproduce the issue to look into a fix?

[chagle]

@nebulon Hi there, Yep I can send you a sample HEIC file for sure. I don't have enough reputation to chat. Can you tell me how I can send you the HEIC file?