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  1. Cloudron Forum
  2. Postiz
  3. Impossible to log in any SM account on Postiz

Impossible to log in any SM account on Postiz

Scheduled Pinned Locked Moved Postiz
14 Posts 7 Posters 1.1k Views 7 Watching
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  • BrutalBirdieB Offline
    BrutalBirdieB Offline
    BrutalBirdie
    Partner
    wrote on last edited by
    #3

    @Dont-Worry // @perelin will try to reproduce this in the evening (CEST Timetzone) and see if I can find a fix.

    Like my work? Consider donating a drink. Cheers!

    1 Reply Last reply
    2
    • perelinP Offline
      perelinP Offline
      perelin
      wrote on last edited by
      #4

      @BrutalBirdie thanks for the effort. Please tell if you need some debuging infos from our side.

      1 Reply Last reply
      1
      • robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #5

        Perhaps this was a way for the developer to gain enough interest and contributors by adding a bunch of unfinished and broken services.

        Conscious tech

        1 Reply Last reply
        2
        • D Dont-Worry

          Hello,

          After I created an app on linkedIn, and added in the .env the :
          LINKEDIN_CLIENT_ID="XXXX"
          LINKEDIN_CLIENT_SECRET="XXXX"

          I restarted the app multiple times and still got the same error. Idk what to do..

          7a1ff0c3-b439-44d2-836f-89204c5a622a-image.png

          BrutalBirdieB Offline
          BrutalBirdieB Offline
          BrutalBirdie
          Partner
          wrote on last edited by
          #6

          @Dont-Worry
          Did you really follow all these steps? https://docs.postiz.com/providers/linkedin

          Want to make sure before I do them 😄

          Like my work? Consider donating a drink. Cheers!

          1 Reply Last reply
          1
          • perelinP Offline
            perelinP Offline
            perelin
            wrote on last edited by
            #7

            For our side I can say that we followed all steps at https://docs.postiz.com/providers/instagram and put the resulting credentials in the env.sh file and reloaded the app. When we want to add Instagram as a channel we are linked out to an error page on meta/facebook that says "App ID invalid"
            Screenshot 2025-04-24 at 09.31.53.png

            Looking at the linkout URL it seems the client_id is not set.

            Screenshot 2025-04-24 at 09.34.50.png

            If I set the client_id parameter manually to our FACEBOOK_APP_ID from env.sh the authorisation process starts. At first it looks to go through, but after redirecting to Postiz I get this error:

            bdc2be85-3a2a-4bce-81ff-4a53681d4694-image.png

            Log file at this time:

            Apr 24 09:36:34 13:M 24 Apr 2025 07:36:34.012 * 10 changes in 300 seconds. Saving...
            Apr 24 09:36:34 13:M 24 Apr 2025 07:36:34.013 * Background saving started by pid 3078
            Apr 24 09:36:34 13:M 24 Apr 2025 07:36:34.114 * Background saving terminated with success
            Apr 24 09:36:34 3078:C 24 Apr 2025 07:36:34.020 * DB saved on disk
            Apr 24 09:36:34 3078:C 24 Apr 2025 07:36:34.021 * Fork CoW for RDB: current 0 MB, peak 0 MB, average 0 MB
            Apr 24 09:38:29 2025-04-24T07:38:29Z
            Apr 24 09:38:29 2025-04-24T07:38:29Z
            Apr 24 09:38:29 [Nest] 130 - 04/24/2025, 7:38:29 AM WARN OpenAI API key not set, chat functionality will not work
            Apr 24 09:38:29 Node.js v20.18.2
            Apr 24 09:38:29 UnhandledPromiseRejection: This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). The promise rejected with the reason "#<RefreshToken>".
            Apr 24 09:38:29 ^
            Apr 24 09:38:29 at process.processTicksAndRejections (node:internal/process/task_queues:96:32) {
            Apr 24 09:38:29 at processPromiseRejections (node:internal/process/promises:470:17)
            Apr 24 09:38:29 at throwUnhandledRejectionsMode (node:internal/process/promises:389:7)
            Apr 24 09:38:29 code: 'ERR_UNHANDLED_REJECTION'
            Apr 24 09:38:29 new UnhandledPromiseRejection(reason);
            Apr 24 09:38:29 node:internal/process/promises:389
            Apr 24 09:38:29 {"error":{"message":"Missing or invalid client id.","type":"OAuthException","code":101,"fbtrace_id":"AQjOzXIs8yqUOOGZn6sXIys"}}
            Apr 24 09:38:29 }
            Apr 24 09:38:30 TypeError: fetch failed
            Apr 24 09:38:30 [cause]: SocketError: other side closed
            Apr 24 09:38:30 at Socket.<anonymous> (node:internal/deps/undici/undici:6294:28)
            Apr 24 09:38:30 at Socket.emit (node:events:530:35)
            Apr 24 09:38:30 at async /app/code/dist/apps/frontend/.next/server/app/(site)/integrations/social/[provider]/continue/page.js:3:28297
            Apr 24 09:38:30 at async ic (/app/code/dist/apps/frontend/.next/server/app/(site)/integrations/social/[provider]/continue/page.js:3:26983) {
            Apr 24 09:38:30 at endReadableNT (node:internal/streams/readable:1698:12)
            Apr 24 09:38:30 at node:internal/deps/undici/undici:13502:13
            Apr 24 09:38:30 at process.processTicksAndRejections (node:internal/process/task_queues:82:21) {
            Apr 24 09:38:30 bytesRead: 0
            Apr 24 09:38:30 bytesWritten: 1844,
            Apr 24 09:38:30 code: 'UND_ERR_SOCKET',
            Apr 24 09:38:30 digest: '1372167340',
            Apr 24 09:38:30 localAddress: '::1',
            Apr 24 09:38:30 localPort: 55620,
            Apr 24 09:38:30 npm notice
            Apr 24 09:38:30 npm notice
            Apr 24 09:38:30 npm notice Changelog: https://github.com/npm/cli/releases/tag/v11.3.0
            Apr 24 09:38:30 npm notice New major version of npm available! 10.8.2 -> 11.3.0
            Apr 24 09:38:30 npm notice To update run: npm install -g npm@11.3.0
            Apr 24 09:38:30 remoteAddress: '::1',
            Apr 24 09:38:30 remoteFamily: 'IPv6',
            Apr 24 09:38:30 remotePort: 3000,
            Apr 24 09:38:30 socket: {
            Apr 24 09:38:30 timeout: undefined,
            Apr 24 09:38:30 {"level":"error","ts":1745480310.3278437,"logger":"http.log.error","msg":"EOF","request":{"remote_ip":"172.18.0.1","remote_port":"35770","client_ip":"172.18.0.1","proto":"HTTP/1.1","method":"POST","host":"postiz.claudron.OURSERVER.de","uri":"/api/copilot/chat","headers":{"Origin":["https://postiz.claudron.OURSERVER.de"],"X-Forwarded-Host":["postiz.claudron.OURSERVER.de"],"X-Forwarded-Port":["443"],"Accept-Encoding":["gzip, deflate, br, zstd"],"Sec-Fetch-Mode":["cors"],"Priority":["u=1, i"],"User-Agent":["Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36"],"Sec-Ch-Ua-Platform":["\"macOS\""],"Accept":["application/graphql-response+json, application/graphql+json, application/json, text/event-stream, multipart/mixed"],"X-Forwarded-Proto":["https"],"Sec-Fetch-Site":["same-origin"],"Sec-Fetch-Dest":["empty"],"X-Real-Ip":["46.223.213.127"],"Connection":["close"],"Referer":["https://postiz.claudron.OURSERVER.de/integrations/social/instagram?code=AQBnG8A4zYRd27Sa7_7BS78Igi0DyhPcl3jdoC75v7nu9SXxTlRoih2h3SwYMXLe0RY2IShhTSyfrEWsdYPimvWBdacLR-fGJy1Pwz3nHj8DsxPnrgJT-2ymi0oXZy-gxkfBc5Fqiw9hGD3OnXWnFwnw-3QwFeWDLm3-uu5uoro2tO9PxQPPFftrCpHlwz26p86UiNkkJWrDY2VE9b04esMKejCKrWRtU7R8yBt3gz4tcGr1V97KFQASK-K7bsKBuSaIJZi8mpc-aiWLSBhvHc5pUux4g7gqKSGeM9kbvFnFy3F1PH7nxKWQLeIlARyRvGbi4-3nEPm8Rfw_ABah-GdN21sO-mWp3iqfhcSlHiHT0PwAVYhUHnZ59J-X_B9Zr41j0L3lbiDfVFdJqag0OOR_a9oWDKc7XCzT0FIAOCGvdg&state=zlLtoo"],"Sec-Ch-Ua":["\"Chromium\";v=\"135\", \"Not-A.Brand\";v=\"8\""],"Dnt":["1"],"X-Copilotkit-Runtime-Client-Gql-Version":["1.8.5"],"X-Forwarded-For":["46.223.213.127"],"X-Forwarded-Ssl":["on"],"Content-Length":["209"],"Cookie":["REDACTED"],"Accept-Language":["en-GB,en-US;q=0.9,en;q=0.8"],"Content-Type":["application/json"],"Sec-Ch-Ua-Mobile":["?0"]}},"duration":0.829163942,"status":502,"err_id":"nxr9zs32h","err_trace":"reverseproxy.statusError (reverseproxy.go:1373)"}
            Apr 24 09:38:30 }
            Apr 24 09:38:30 }
            Apr 24 09:38:30 }
            Apr 24 09:38:31 2025-04-24 07:38:31,012 WARN exited: backend (exit status 1; not expected)
            Apr 24 09:38:32 2025-04-24 07:38:32,146 INFO spawned: 'backend' with pid 192
            Apr 24 09:38:33 2025-04-24T07:38:33Z
            Apr 24 09:38:33 2025-04-24T07:38:33Z
            Apr 24 09:38:33 2025-04-24 07:38:33,120 INFO success: backend entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
            Apr 24 09:38:33 > gitroom@0.0.0 start:prod
            Apr 24 09:38:33 > node dist/apps/backend/main.js
            

            After Postiz has restarted and I retry the redirect URL I get this error:

            51ab1d37-2516-4f45-8d64-6c08fddb62aa-image.png

            This is the redirect URL:

            https://postiz.claudron.OURSERVER.de/integrations/social/instagram?code=AQDvNogLUgbQ-BA....

            Not sure what to try next.

            BrutalBirdieB 1 Reply Last reply
            3
            • perelinP perelin

              For our side I can say that we followed all steps at https://docs.postiz.com/providers/instagram and put the resulting credentials in the env.sh file and reloaded the app. When we want to add Instagram as a channel we are linked out to an error page on meta/facebook that says "App ID invalid"
              Screenshot 2025-04-24 at 09.31.53.png

              Looking at the linkout URL it seems the client_id is not set.

              Screenshot 2025-04-24 at 09.34.50.png

              If I set the client_id parameter manually to our FACEBOOK_APP_ID from env.sh the authorisation process starts. At first it looks to go through, but after redirecting to Postiz I get this error:

              bdc2be85-3a2a-4bce-81ff-4a53681d4694-image.png

              Log file at this time:

              Apr 24 09:36:34 13:M 24 Apr 2025 07:36:34.012 * 10 changes in 300 seconds. Saving...
              Apr 24 09:36:34 13:M 24 Apr 2025 07:36:34.013 * Background saving started by pid 3078
              Apr 24 09:36:34 13:M 24 Apr 2025 07:36:34.114 * Background saving terminated with success
              Apr 24 09:36:34 3078:C 24 Apr 2025 07:36:34.020 * DB saved on disk
              Apr 24 09:36:34 3078:C 24 Apr 2025 07:36:34.021 * Fork CoW for RDB: current 0 MB, peak 0 MB, average 0 MB
              Apr 24 09:38:29 2025-04-24T07:38:29Z
              Apr 24 09:38:29 2025-04-24T07:38:29Z
              Apr 24 09:38:29 [Nest] 130 - 04/24/2025, 7:38:29 AM WARN OpenAI API key not set, chat functionality will not work
              Apr 24 09:38:29 Node.js v20.18.2
              Apr 24 09:38:29 UnhandledPromiseRejection: This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). The promise rejected with the reason "#<RefreshToken>".
              Apr 24 09:38:29 ^
              Apr 24 09:38:29 at process.processTicksAndRejections (node:internal/process/task_queues:96:32) {
              Apr 24 09:38:29 at processPromiseRejections (node:internal/process/promises:470:17)
              Apr 24 09:38:29 at throwUnhandledRejectionsMode (node:internal/process/promises:389:7)
              Apr 24 09:38:29 code: 'ERR_UNHANDLED_REJECTION'
              Apr 24 09:38:29 new UnhandledPromiseRejection(reason);
              Apr 24 09:38:29 node:internal/process/promises:389
              Apr 24 09:38:29 {"error":{"message":"Missing or invalid client id.","type":"OAuthException","code":101,"fbtrace_id":"AQjOzXIs8yqUOOGZn6sXIys"}}
              Apr 24 09:38:29 }
              Apr 24 09:38:30 TypeError: fetch failed
              Apr 24 09:38:30 [cause]: SocketError: other side closed
              Apr 24 09:38:30 at Socket.<anonymous> (node:internal/deps/undici/undici:6294:28)
              Apr 24 09:38:30 at Socket.emit (node:events:530:35)
              Apr 24 09:38:30 at async /app/code/dist/apps/frontend/.next/server/app/(site)/integrations/social/[provider]/continue/page.js:3:28297
              Apr 24 09:38:30 at async ic (/app/code/dist/apps/frontend/.next/server/app/(site)/integrations/social/[provider]/continue/page.js:3:26983) {
              Apr 24 09:38:30 at endReadableNT (node:internal/streams/readable:1698:12)
              Apr 24 09:38:30 at node:internal/deps/undici/undici:13502:13
              Apr 24 09:38:30 at process.processTicksAndRejections (node:internal/process/task_queues:82:21) {
              Apr 24 09:38:30 bytesRead: 0
              Apr 24 09:38:30 bytesWritten: 1844,
              Apr 24 09:38:30 code: 'UND_ERR_SOCKET',
              Apr 24 09:38:30 digest: '1372167340',
              Apr 24 09:38:30 localAddress: '::1',
              Apr 24 09:38:30 localPort: 55620,
              Apr 24 09:38:30 npm notice
              Apr 24 09:38:30 npm notice
              Apr 24 09:38:30 npm notice Changelog: https://github.com/npm/cli/releases/tag/v11.3.0
              Apr 24 09:38:30 npm notice New major version of npm available! 10.8.2 -> 11.3.0
              Apr 24 09:38:30 npm notice To update run: npm install -g npm@11.3.0
              Apr 24 09:38:30 remoteAddress: '::1',
              Apr 24 09:38:30 remoteFamily: 'IPv6',
              Apr 24 09:38:30 remotePort: 3000,
              Apr 24 09:38:30 socket: {
              Apr 24 09:38:30 timeout: undefined,
              Apr 24 09:38:30 {"level":"error","ts":1745480310.3278437,"logger":"http.log.error","msg":"EOF","request":{"remote_ip":"172.18.0.1","remote_port":"35770","client_ip":"172.18.0.1","proto":"HTTP/1.1","method":"POST","host":"postiz.claudron.OURSERVER.de","uri":"/api/copilot/chat","headers":{"Origin":["https://postiz.claudron.OURSERVER.de"],"X-Forwarded-Host":["postiz.claudron.OURSERVER.de"],"X-Forwarded-Port":["443"],"Accept-Encoding":["gzip, deflate, br, zstd"],"Sec-Fetch-Mode":["cors"],"Priority":["u=1, i"],"User-Agent":["Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36"],"Sec-Ch-Ua-Platform":["\"macOS\""],"Accept":["application/graphql-response+json, application/graphql+json, application/json, text/event-stream, multipart/mixed"],"X-Forwarded-Proto":["https"],"Sec-Fetch-Site":["same-origin"],"Sec-Fetch-Dest":["empty"],"X-Real-Ip":["46.223.213.127"],"Connection":["close"],"Referer":["https://postiz.claudron.OURSERVER.de/integrations/social/instagram?code=AQBnG8A4zYRd27Sa7_7BS78Igi0DyhPcl3jdoC75v7nu9SXxTlRoih2h3SwYMXLe0RY2IShhTSyfrEWsdYPimvWBdacLR-fGJy1Pwz3nHj8DsxPnrgJT-2ymi0oXZy-gxkfBc5Fqiw9hGD3OnXWnFwnw-3QwFeWDLm3-uu5uoro2tO9PxQPPFftrCpHlwz26p86UiNkkJWrDY2VE9b04esMKejCKrWRtU7R8yBt3gz4tcGr1V97KFQASK-K7bsKBuSaIJZi8mpc-aiWLSBhvHc5pUux4g7gqKSGeM9kbvFnFy3F1PH7nxKWQLeIlARyRvGbi4-3nEPm8Rfw_ABah-GdN21sO-mWp3iqfhcSlHiHT0PwAVYhUHnZ59J-X_B9Zr41j0L3lbiDfVFdJqag0OOR_a9oWDKc7XCzT0FIAOCGvdg&state=zlLtoo"],"Sec-Ch-Ua":["\"Chromium\";v=\"135\", \"Not-A.Brand\";v=\"8\""],"Dnt":["1"],"X-Copilotkit-Runtime-Client-Gql-Version":["1.8.5"],"X-Forwarded-For":["46.223.213.127"],"X-Forwarded-Ssl":["on"],"Content-Length":["209"],"Cookie":["REDACTED"],"Accept-Language":["en-GB,en-US;q=0.9,en;q=0.8"],"Content-Type":["application/json"],"Sec-Ch-Ua-Mobile":["?0"]}},"duration":0.829163942,"status":502,"err_id":"nxr9zs32h","err_trace":"reverseproxy.statusError (reverseproxy.go:1373)"}
              Apr 24 09:38:30 }
              Apr 24 09:38:30 }
              Apr 24 09:38:30 }
              Apr 24 09:38:31 2025-04-24 07:38:31,012 WARN exited: backend (exit status 1; not expected)
              Apr 24 09:38:32 2025-04-24 07:38:32,146 INFO spawned: 'backend' with pid 192
              Apr 24 09:38:33 2025-04-24T07:38:33Z
              Apr 24 09:38:33 2025-04-24T07:38:33Z
              Apr 24 09:38:33 2025-04-24 07:38:33,120 INFO success: backend entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
              Apr 24 09:38:33 > gitroom@0.0.0 start:prod
              Apr 24 09:38:33 > node dist/apps/backend/main.js
              

              After Postiz has restarted and I retry the redirect URL I get this error:

              51ab1d37-2516-4f45-8d64-6c08fddb62aa-image.png

              This is the redirect URL:

              https://postiz.claudron.OURSERVER.de/integrations/social/instagram?code=AQDvNogLUgbQ-BA....

              Not sure what to try next.

              BrutalBirdieB Offline
              BrutalBirdieB Offline
              BrutalBirdie
              Partner
              wrote on last edited by
              #8

              @perelin great writeup!
              This can be very useful.
              I see if I can figure something out from that.

              Do you have Matrix/Element, so we might connect? Since I am not looking forward setting up LinkedIn and instagram 😬

              Like my work? Consider donating a drink. Cheers!

              1 Reply Last reply
              1
              • perelinP Offline
                perelinP Offline
                perelin
                wrote on last edited by
                #9

                Just Signal here, sorry 🙂 But happy to help. If Signal is fine I can send you my profile invite to contact@hackradt.com

                BrutalBirdieB 1 Reply Last reply
                0
                • perelinP perelin

                  Just Signal here, sorry 🙂 But happy to help. If Signal is fine I can send you my profile invite to contact@hackradt.com

                  BrutalBirdieB Offline
                  BrutalBirdieB Offline
                  BrutalBirdie
                  Partner
                  wrote on last edited by
                  #10

                  @perelin yes Signal is fine for me as well.
                  Send it. 🙂

                  Like my work? Consider donating a drink. Cheers!

                  1 Reply Last reply
                  0
                  • avatar1024A Offline
                    avatar1024A Offline
                    avatar1024
                    wrote on last edited by
                    #11

                    Hello, did this ever get resolved?

                    1 Reply Last reply
                    1
                    • D Offline
                      D Offline
                      Dont-Worry
                      wrote on last edited by
                      #12

                      Not for me.

                      1 Reply Last reply
                      1
                      • visampV Offline
                        visampV Offline
                        visamp
                        wrote on last edited by
                        #13

                        Same issue on my end. Appears that this app may not even work to add social accounts. Very odd

                        1 Reply Last reply
                        0
                        • T Offline
                          T Offline
                          tetr
                          wrote last edited by tetr
                          #14
                          This post is deleted!
                          1 Reply Last reply
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