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Cannot access

Scheduled Pinned Locked Moved Solved Support
dashboardtroubleshoot
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  • B Offline
    B Offline
    bossbarnes07
    wrote last edited by joseph
    #1

    I cannot access my.re-keys.com after attempting to stop and start all cloudron apps. DNS is okay.

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    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote last edited by
      #2

      Hello @bossbarnes07

      Have you tried to restart your server?

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      • B Offline
        B Offline
        bossbarnes07
        wrote last edited by
        #3

        Yes restart the servers no errors on digital Ocean end.

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        • B Offline
          B Offline
          bossbarnes07
          wrote last edited by
          #4

          When the portal worked I recall something a ngnix error and I attempted to stop and start cloudron apps, but they would not go down. Thats when I restarted the server.

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          • jamesJ Offline
            jamesJ Offline
            james
            Staff
            wrote last edited by
            #5

            Hello @bossbarnes07
            Please, ssh into your server and as root run cloudron-support --troubleshoot
            This will try to fix most common issues.
            If this works and fixes your issue, perfect, if not, please provide the output of that command here.

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            • B Offline
              B Offline
              bossbarnes07
              wrote last edited by
              #6

              Great that works I'm backup and running thanks for your help.

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              • girishG girish has marked this topic as solved
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