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  3. Email Spoofing Issue

Email Spoofing Issue

Scheduled Pinned Locked Moved Unsolved Support
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  • jamesJ james

    Hello @webliska

    Most things have already been mentioned.
    Check for an app password and if there is one, delete it.

    Another approach and thought.
    If you change the password of user dikshant does the outbound mail sending stop for a brief time?
    Because, it might be the case that user dikshant might have his local computer infected with a virus that constantly is stealing login credentials and whole browser sessions.
    Thunderbird also stores passwords in clear text.
    So this might be another reason why even a password change is not enough.

    jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    wrote last edited by
    #19

    @james said in Email Spoofing Issue:

    Because, it might be the case that user dikshant might have his local computer infected with a virus that constantly is stealing login credentials and whole browser sessions.
    Thunderbird also stores passwords in clear text.
    So this might be another reason why even a password change is not enough.

    This is what I was wondering too.

    I use Cloudron with Gandi & Hetzner

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    • luckowL Offline
      luckowL Offline
      luckow
      translator
      wrote last edited by
      #20

      +1 for virus on desktop. Windows?

      Pronouns: he/him | Primary language: German

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      • W Offline
        W Offline
        webliska
        wrote last edited by
        #21

        @ccfu

        This is what I found as a queued email:

        {
        "ts": 1756359482397,
        "type": "queued",
        "direction": "outbound",
        "uuid": "1332F07B-0C99-419E-A058-C1C88C5B8A94.1",
        "messageId": "<8cdb5704f0341e15369841ea1ed2d8d2ec82cb3e@w*****.in>",
        "mailFrom": "<dikshant@w*****.in>",
        "spamStatus": null,
        "mailbox": null,
        "quotaPercent": null,
        "rcptTo": [
        "blinbernard@sfr.fr",
        "cfcappa@hotmail.com",
        "saqrhani@gmail.com",
        "60saladino@gmail.com",
        "johnbagby@yahoo.com"
        ],
        "remote": {
        "ip": "118.151.221.26",
        "port": 41442,
        "host": "NXDOMAIN",
        "info": "NXDOMAIN",
        "closed": false,
        "is_private": false,
        "is_local": false
        },
        "authUser": "dikshant@w******.in",
        "message": "Message Queued (1332F07B-0C99-419E-A058-C1C88C5B8A94.1)"
        }

        image.png

        No app passwords as well.

        Also, I'm sure there is no virus as well in the system.

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        • C Offline
          C Offline
          ccfu
          wrote last edited by ccfu
          #22

          The log entry shows that the email originated from an IP in Indonesia which does not have the best reputation (the ISP is PT Centrin Online Prima) and was sent whilst logged in as dikshant@... Does this information help you to identify the connections?

          If you do not recognise the connections, check some of the other log entries. Are the mails all being sent from the same IP? If so, you could block it in the network settings. If not, do you see a pattern?

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          • W Offline
            W Offline
            webliska
            wrote last edited by
            #23

            No, they have no connections with us. Also, I have blacklisted and blocked those IPs. I found 2 IPs for the same.
            You said that emails were sent whilst logged in as dikshant@ So how can they have access if I have changed the password?

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            • robiR Offline
              robiR Offline
              robi
              wrote last edited by
              #24

              Use the bottom right button from your screenshot to log them out.

              Conscious tech

              1 Reply Last reply
              1
              • W Offline
                W Offline
                webliska
                wrote last edited by
                #25

                @robi Yes, I did that already, but if not don,e then even if changing the password for the email won't log them out on its own?

                robiR 1 Reply Last reply
                0
                • W webliska

                  @robi Yes, I did that already, but if not don,e then even if changing the password for the email won't log them out on its own?

                  robiR Offline
                  robiR Offline
                  robi
                  wrote last edited by
                  #26

                  @webliska logins are session based.

                  You can change the password all you like, as long as the session is active, it doesn't prevent access.

                  The logs may be misleading in printing the user logged in, when it's really just checking for an active session.

                  Hence the button exists.

                  Conscious tech

                  jdaviescoatesJ 1 Reply Last reply
                  2
                  • C Offline
                    C Offline
                    ccfu
                    wrote last edited by
                    #27

                    Maybe reboot the server for good measure as well.

                    1 Reply Last reply
                    1
                    • robiR robi

                      @webliska logins are session based.

                      You can change the password all you like, as long as the session is active, it doesn't prevent access.

                      The logs may be misleading in printing the user logged in, when it's really just checking for an active session.

                      Hence the button exists.

                      jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote last edited by
                      #28

                      @robi said in Email Spoofing Issue:

                      logins are session based.

                      You can change the password all you like, as long as the session is active, it doesn't prevent access.

                      This was the other thing I was wondering, together with a virus laden local machine somewhere, i.e. an active session on a dodgy machine.

                      I use Cloudron with Gandi & Hetzner

                      1 Reply Last reply
                      0
                      • humptydumptyH Offline
                        humptydumptyH Offline
                        humptydumpty
                        wrote last edited by humptydumpty
                        #29

                        Regarding infected PC's, I recommend installing Malwarebytes (free) and doing an advanced scan. I caught a crypto miner that Windows Security (Defender) didn't. It was so stubborn to remove that I had to scan/quarantine it twice. CPU/GPU usage would spike when idle, but it would hide when in use or if I opened task manager. PC is used for gaming only so that's definitely how it came in and the top culprits are: Epic games, GTA 5, or Microsoft Flight Sim (mods related).

                        To summarize the key recommendations for OP:

                        • scan PC for malware/virus
                        • delete app passwords found in user's profile section
                        • reset passwords
                        • use the log out button to end all active sessions
                        • restart server for good measure
                        • report back
                        1 Reply Last reply
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                        • C Offline
                          C Offline
                          ccfu
                          wrote last edited by
                          #30

                          @webliska Is this resolved now?

                          1 Reply Last reply
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