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  3. Issue Running cloudron-support --troubleshoot After Reboot

Issue Running cloudron-support --troubleshoot After Reboot

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servervps
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  • R Offline
    R Offline
    RoloufGoudebin
    wrote on last edited by
    #5

    Here’s what the command outputs :

    Cannot connect to the Docker daemon at unix:///var/run/docker.sock. Is the docker daemon running?
    
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    • J Offline
      J Offline
      joseph
      Staff
      wrote on last edited by
      #6

      @roloufgoudebin looks like docker is not running systemctl start docker . And then maybe that command works after that?

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      • R Offline
        R Offline
        RoloufGoudebin
        wrote on last edited by
        #7

        Thanks! Here’s the current output of the command:

        sudo cloudron-support --recreate-docker
        Starting docker afresh at /var/lib/docker
        Downloading addon images
        /usr/bin/cloudron-support: line 742: node: command not found
        
        
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        • J Offline
          J Offline
          joseph
          Staff
          wrote on last edited by
          #8

          @roloufgoudebin it seems node.js is missing. What happened to the server? Did you install any system packages?

          Is /usr/local/node-20.18.0/bin/node there? If they are, run the two ln - s commands in your initial post.

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          • R Offline
            R Offline
            RoloufGoudebin
            wrote on last edited by
            #9
            ls: cannot access '/usr/local/node-20.18.0/bin/node': No such file or directory
            

            I’ve tried both "ln" commands, but nothing works. I’m a bit desperate.

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            • R RoloufGoudebin
              ls: cannot access '/usr/local/node-20.18.0/bin/node': No such file or directory
              

              I’ve tried both "ln" commands, but nothing works. I’m a bit desperate.

              J Offline
              J Offline
              joseph
              Staff
              wrote on last edited by
              #10

              @RoloufGoudebin does /usr/local/ have any node versions at all?

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              • R Offline
                R Offline
                RoloufGoudebin
                wrote on last edited by
                #11

                @joseph There is version 22.20.0.
                Thanks again for your help!

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                • J Offline
                  J Offline
                  joseph
                  Staff
                  wrote on last edited by joseph
                  #12

                  @roloufgoudebin can you try:

                      ln -sf /usr/local/node-22.20.0/bin/node /usr/bin/node
                      ln -sf /usr/local/node-22.20.0/bin/npm /usr/bin/npm
                  
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                  • R Offline
                    R Offline
                    RoloufGoudebin
                    wrote on last edited by
                    #13

                    What am I supposed to do now?

                    sudo     ln -sf /usr/local/node-22.20.0/bin/node /usr/bin/node
                    ubuntu@ns3046382:/usr/local$ sudo     ln -sf /usr/local/node-22.20.0/bin/npm /usr/bin/npm
                    ubuntu@ns3046382:/usr/local$ sudo cloudron-support --recreate-docker
                    	Starting docker afresh at /var/lib/docker
                    	Downloading addon images
                    	Pulling registry.docker.com/cloudron/graphite:3.5.0@sha256:ee7c9dc49a6507cb3e3cee25495b2044908feb91dac5df87a9633dea38fdeb8a
                    ubuntu@ns3046382:/usr/local$ sudo cloudron-support --troubleshoot
                    Vendor: ASUSTeK COMPUTER INC. Product: 5001_OVH
                    Linux: 5.15.0-163-generic
                    Ubuntu: jammy 22.04
                    ubuntu@ns3046382:/usr/local$ 
                    
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                    • R RoloufGoudebin

                      What am I supposed to do now?

                      sudo     ln -sf /usr/local/node-22.20.0/bin/node /usr/bin/node
                      ubuntu@ns3046382:/usr/local$ sudo     ln -sf /usr/local/node-22.20.0/bin/npm /usr/bin/npm
                      ubuntu@ns3046382:/usr/local$ sudo cloudron-support --recreate-docker
                      	Starting docker afresh at /var/lib/docker
                      	Downloading addon images
                      	Pulling registry.docker.com/cloudron/graphite:3.5.0@sha256:ee7c9dc49a6507cb3e3cee25495b2044908feb91dac5df87a9633dea38fdeb8a
                      ubuntu@ns3046382:/usr/local$ sudo cloudron-support --troubleshoot
                      Vendor: ASUSTeK COMPUTER INC. Product: 5001_OVH
                      Linux: 5.15.0-163-generic
                      Ubuntu: jammy 22.04
                      ubuntu@ns3046382:/usr/local$ 
                      
                      J Offline
                      J Offline
                      joseph
                      Staff
                      wrote on last edited by
                      #14

                      @RoloufGoudebin just to take a step back. Can you give us more background as to what happened to the server? Trying to understand why node symlinks have disappeared. If you can write to me at support@cloudron.io with more details, I can take a look.

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                      • J Offline
                        J Offline
                        joseph
                        Staff
                        wrote on last edited by
                        #15

                        I investigated this on support@ . The issue was that the server had an incredibly slow disk and the iops was really bad (like 30MB/s) . The VPS provider is fixing their raid configuration .

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