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  3. Can't import backup: Error loading fsmetadata.json

Can't import backup: Error loading fsmetadata.json

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  • D Offline
    D Offline
    difficult222
    wrote on last edited by
    #1

    Hey,

    I installed two instances of Omeka S, test and production, both Omeka S 4.2.0. The production app get's backuped weekly to an Hetzner S3 (rsync).

    I want to import a backup to the test app.

    It starts "Importing - Downloading"... it takes some time. But then afters some time there's an error:

    Error - Error loading fsmetadata.json:ENOENT: no such file or directory, open ...

    I can find this file in two locations in my Object Storage:

    1. backup/2026-01-24-060000-602/app_name_v1.4.0/fsmetadata.json

    2. backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json

    What's the problem?

    jamesJ 1 Reply Last reply
    1
    • D difficult222

      Hey,

      I installed two instances of Omeka S, test and production, both Omeka S 4.2.0. The production app get's backuped weekly to an Hetzner S3 (rsync).

      I want to import a backup to the test app.

      It starts "Importing - Downloading"... it takes some time. But then afters some time there's an error:

      Error - Error loading fsmetadata.json:ENOENT: no such file or directory, open ...

      I can find this file in two locations in my Object Storage:

      1. backup/2026-01-24-060000-602/app_name_v1.4.0/fsmetadata.json

      2. backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json

      What's the problem?

      jamesJ Online
      jamesJ Online
      james
      Staff
      wrote on last edited by
      #2

      Hello @difficult222

      Thanks for reporting.
      Can you please check the file size and report that here?

      D 1 Reply Last reply
      1
      • J Online
        J Online
        joseph
        Staff
        wrote on last edited by
        #3

        Can you check the import logs (part of the app logs button)? It's probably not downloading the backup properly.

        D 1 Reply Last reply
        0
        • J joseph

          Can you check the import logs (part of the app logs button)? It's probably not downloading the backup properly.

          D Offline
          D Offline
          difficult222
          wrote on last edited by
          #4

          @joseph

          Import Logs (last part, before error):

          
          2026-01-29T18:56:28.647Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/search-form.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/search-form.phtml"}
          2026-01-29T18:56:28.648Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/browse.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/browse.phtml"}
          2026-01-29T18:56:28.654Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/pagination.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/pagination.phtml"}
          2026-01-29T18:56:28.656Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/show.phtml"}
          2026-01-29T18:56:28.665Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/page-template/full-width.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/page-template/full-width.phtml"}
          2026-01-29T18:56:28.667Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/media/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/media/show.phtml"}
          2026-01-29T18:56:28.677Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/themename-navigation.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/themename-navigation.phtml"}
          2026-01-29T18:56:28.679Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/page/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/page/show.phtml"}
          2026-01-29T18:56:28.697Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/sub-navigation.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/sub-navigation.phtml"}
          2026-01-29T18:56:28.697Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/search/facet-checkboxes.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/search/facet-checkboxes.phtml"}
          2026-01-29T18:56:28.704Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/site-list-entry.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/site-list-entry.phtml"}
          2026-01-29T18:56:28.709Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json"}
          2026-01-29T18:56:28.715Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/linked-resources.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/linked-resources.phtml"}
          2026-01-29T18:56:28.716Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump"}
          2026-01-29T18:56:28.735Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/browse.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/browse.phtml"}
          2026-01-29T18:56:28.756Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item-set/browse.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item-set/browse.phtml"}
          2026-01-29T18:56:28.758Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/media/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/media/show.phtml"}
          2026-01-29T18:56:28.765Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/layout/layout.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/layout/layout.phtml"}
          2026-01-29T18:56:28.768Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/show.phtml"}
          2026-01-29T18:56:28.776Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json"}
          2026-01-29T18:56:28.780Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/search/facet-checkboxes.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/search/facet-checkboxes.phtml"}
          2026-01-29T18:56:28.828Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/page/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/page/show.phtml"}
          2026-01-29T18:56:28.833Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/header-vertical.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/header-vertical.phtml"}
          2026-01-29T18:56:40.372Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 512M@51MBps"}
          2026-01-29T18:56:50.380Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 1024M@51MBps"}
          2026-01-29T18:57:00.381Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 1536M@51MBps"}
          2026-01-29T18:57:10.382Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 2240M@70MBps"}
          2026-01-29T18:57:20.381Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 2880M@64MBps"}
          2026-01-29T18:57:30.381Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 3520M@64MBps"}
          2026-01-29T18:57:38.917Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump"}
          2026-01-29T18:57:38.919Z box:backupformat/rsync Recreating empty directories in {"localRoot":"/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4","layout":[]}
          2026-01-29T18:57:38.923Z box:apptask run: app error for state pending_import: BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json' at restoreFsMetadata (/home/yellowtent/box/src/backupformat/rsync.js:188:38) at Object.download (/home/yellowtent/box/src/backupformat/rsync.js:290:11) at process.processTicksAndRejections (node:internal/process/task_queues:105:5) at async download (/home/yellowtent/box/src/backuptask.js:129:5) at async Object.downloadApp (/home/yellowtent/box/src/backuptask.js:169:5) at async installCommand (/home/yellowtent/box/src/apptask.js:341:9) { reason: 'External Error', details: {} }
          2026-01-29T18:57:38.929Z box:tasks setCompleted - 3492: {"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100}
          2026-01-29T18:57:38.929Z box:tasks updating task 3492 with: {"completed":true,"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100}
          2026-01-29T18:57:38.931Z Exiting with code 0
          2026-01-29T18:57:38.931Z box:taskworker Task took 813.548 seconds
          BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
          BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
          BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
          BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
          BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
          BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
          BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
          BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
          BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
          
          1 Reply Last reply
          0
          • jamesJ james

            Hello @difficult222

            Thanks for reporting.
            Can you please check the file size and report that here?

            D Offline
            D Offline
            difficult222
            wrote on last edited by
            #5

            @james Of which file?

            1 Reply Last reply
            0
            • jamesJ Online
              jamesJ Online
              james
              Staff
              wrote on last edited by
              #6

              Hello @difficult222

              @difficult222 said in Can't import backup: Error loading fsmetadata.json:

              I can find this file in two locations in my Object Storage:

              backup/2026-01-24-060000-602/app_name_v1.4.0/fsmetadata.json

              backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json

              These two files. Can you check the size of these two files and also the content?

              Also, since the error is with this file /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json
              Can you check if this file really does not exist?

              1 Reply Last reply
              0
              • D Offline
                D Offline
                difficult222
                wrote on last edited by
                #7

                Sure! Thanks for the instructions!

                The two fsmetadata.jsons files in Object Storage look like this:

                {
                  "emptyDirs": [
                    "./data/modules/BulkEdit/test/BulkEditTest",
                    "./data/files/preload",
                    "./data/files/import",
                    "./data/files/backup/log"
                  ],
                  "execFiles": [
                    "./data/omeka-s-cli.phar"
                  ],
                  "symlinks": [
                    {
                      "path": "./data/modules/Ldap",
                      "site": "/app/code/modules_vanilla/Ldap"
                    },
                    {
                      "path": "./data/themes/default",
                      "site": "/app/code/themes_vanilla/default"
                    }
                  ]
                }
                

                size: 428 byte

                How can I check if /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json exists?

                When I start the terminal I only have home/cloudron/..., but no home/yellow-tent/...

                1 Reply Last reply
                0
                • jamesJ Online
                  jamesJ Online
                  james
                  Staff
                  wrote on last edited by
                  #8

                  Hello @difficult222
                  For this you need to ssh into your Cloudron server.
                  There you can check /home/yellowtent

                  1 Reply Last reply
                  0
                  • D Offline
                    D Offline
                    difficult222
                    wrote on last edited by difficult222
                    #9

                    I sshed into the server, and the file really does not exist:

                    cloudron# ls /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json   
                    
                    ls: cannot access '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json': No such file or directory
                    

                    The content of the directory:

                    cloudron# cd /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/
                    cloudron# ls -la
                    total 2552
                    drwxr-xr-x 5 yellowtent yellowtent    4096 Jan 30 23:06 .
                    drwxr-xr-x 4 yellowtent yellowtent    4096 Jan 28 19:35 ..
                    drwxr-xr-x 3 yellowtent yellowtent    4096 Jan 28 20:07 2026-01-24-060000-602
                    -rw-r--r-- 1 yellowtent yellowtent    6343 Jan 31 23:06 config.json
                    drwxr-xr-x 6 www-data   www-data      4096 Jan 30 15:02 data
                    -rw-r--r-- 1 yellowtent yellowtent 2582680 Jan 31 23:06 mysqldump
                    drwxr-xr-x 3 yellowtent yellowtent    4096 Jan 28 20:15 snapshot
                    
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                    • J Online
                      J Online
                      joseph
                      Staff
                      wrote on last edited by
                      #10

                      @difficult222 there is something wrong with that output . It has 2026-01-24-060000-602 and snapshot . These directories should not be there (in fact, they are part of backups).

                      Can you check if those directories exist in the Hezner S3 also? If it did, something has gone wrong with how the backups are getting created . Could it be that you changed the prefix of a site? Or used a prefix that already had some contents from previous backup setup?

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                      • D Offline
                        D Offline
                        difficult222
                        wrote on last edited by
                        #11

                        right now, it looks like that in Hetzner Object Storage:
                        grafik.png

                        No, I didn't change the prefix of a site.

                        Should I just delete everything on Hetzner and start again?

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                        • D Offline
                          D Offline
                          difficult222
                          wrote on last edited by
                          #12

                          I deleted everything on S3 and then made a fresh backup and tried to import again: Same error.

                          This is the structure on hetzner:

                          [2026-02-07 14:12:46 CET] 3.1MiB STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0.backupinfo
                          [2026-02-07 14:11:58 CET] 8.3KiB STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0/config.json
                          [2026-02-07 14:11:58 CET]   428B STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0/fsmetadata.json
                          [2026-02-07 14:12:46 CET] 4.0GiB STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0/mysqldump
                          [2026-02-07 14:11:58 CET] 3.1MiB STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6.backupinfo
                          [2026-02-07 14:11:07 CET] 8.3KiB STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/config.json
                          [2026-02-07 14:11:07 CET]   428B STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json
                          [2026-02-07 14:11:57 CET] 4.0GiB STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump
                          

                          Still same error:

                          box:backupformat/rsync Recreating empty directories in {"localRoot":"/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4","layout":[]}
                          Feb 07 14:19:49 box:apptask run: app error for state pending_import: BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json' at restoreFsMetadata (/home/yellowtent/box/src/backupformat/rsync.js:188:38) at Object.download (/home/yellowtent/box/src/backupformat/rsync.js:290:11) at process.processTicksAndRejections (node:internal/process/task_queues:105:5) at async download (/home/yellowtent/box/src/backuptask.js:129:5) at async Object.downloadApp (/home/yellowtent/box/src/backuptask.js:169:5) at async installCommand (/home/yellowtent/box/src/apptask.js:341:9) { reason: 'External Error', details: {} }
                          Feb 07 14:19:49 box:tasks setCompleted - 3594: {"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100}
                          Feb 07 14:19:49 box:tasks updating task 3594 with: {"completed":true,"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100}
                          Feb 07 14:19:49 Exiting with code 0
                          Feb 07 14:19:49 box:taskworker Task took 171.978 seconds
                          Feb 07 14:19:49 BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
                          
                          

                          Might be something wrong with the way I create the backup?

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                          • jamesJ Online
                            jamesJ Online
                            james
                            Staff
                            wrote on last edited by
                            #13

                            Hello @difficult222

                            Please contact us at support@cloudron.io and reference this issue so we can have a look at your system to figure out what is going on.

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                            • D Offline
                              D Offline
                              difficult222
                              wrote on last edited by
                              #14

                              I did, thanks

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                              • J Online
                                J Online
                                joseph
                                Staff
                                wrote on last edited by
                                #15

                                @difficult222 I have replied to your ticket.

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                                • J joseph has marked this topic as solved on

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