Can't run cloudron update for an app in error state

[ekevu123]

I have a custom app on Cloudron, I use the Cloudron Build Service, and the private docker registry on Cloudron.

I might have accidentally deleted a previous image of my app, then installed an update, then tried to reinstate the backup, and now the app is stuck in error state.

My solution would be to push an updated image and install it, but I can't. cloudron update in CLI shows this:

Failed to update app: 409 message: Not allowed in error state

But isn't pushing an update kind of what I want to do to get an app with an error out of the error state?

Anyway, how do I fix this without reinstalling the app? I need to keep the database.

[Lanhild]

@ekevu123 I never faced this situation. Maybe try putting it in recovery mode?

[ekevu123]

I can't, because the app is stuck in "unable to pull image" state.

An assumption of what I think might work:

1. Delete the app
2. Re-install it from scratch
3. If it has the same name, previous backups appear?
4. Then restore?

But I'd need to know first if this works.

[Lanhild]

@ekevu123 uninstalling won't preserve the backups

[ekevu123]

The Cloudron team can say for sure, but I believe it does - backups don't get deleted when you uninstall an app. I think I used this method before in a different setting.

[Lanhild]

@ekevu123 I meant, you won't see the previously uninstalled app backups in the newly installed app, but yes backups won't get deleted

[ekevu123]

I found a solution for the problem: Since the app was looking for a docker tag, the solution was to tag the new image with the tag from the missing backup image, which got the app up, and then perform a proper update with the same image.