Openid-configuration url timeout
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box.log after the command:
2026-04-17T15:11:17.390Z box: Received SIGTERM. Shutting down. 2026-04-17T15:11:17.390Z platform: uninitializing platform 2026-04-17T15:11:17.391Z platform: onDeactivated: stopping post activation services 2026-04-17T15:11:17.392Z tasks: stopAllTasks: 0 tasks are running. sending abort signal 2026-04-17T15:11:17.392Z shell: tasks: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/stoptask.sh all 2026-04-17T15:11:17.424Z database: pool closed 2026-04-17T15:11:19.425Z box: Shutdown complete 2026-04-17T15:11:20.804Z server: ========================================== 2026-04-17T15:11:20.804Z server: Cloudron 9.1.6 2026-04-17T15:11:20.804Z server: ========================================== 2026-04-17T15:11:20.804Z platform: initialize: start platform 2026-04-17T15:11:20.805Z tasks: stopAllTasks: 0 tasks are running. sending abort signal 2026-04-17T15:11:20.806Z shell: tasks: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/stoptask.sh all 2026-04-17T15:11:20.850Z locks: releaseAll: all locks released 2026-04-17T15:11:20.853Z reverseproxy: writeDashboardConfig: writing dashboard config for mydomain.fr 2026-04-17T15:11:20.857Z shell: reverseproxy: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/restartservice.sh nginx 2026-04-17T15:11:20.993Z oidcserver: Using existing OIDC EdDSA key 2026-04-17T15:11:20.994Z oidcserver: Using existing OIDC RS256 key 2026-04-17T15:11:20.996Z oidcserver: start: create provider for my.mydomain.fr at /openid 2026-04-17T15:11:21.013Z platform: onActivated: starting post activation services 2026-04-17T15:11:21.013Z platform: startInfra: checking infrastructure 2026-04-17T15:11:21.013Z platform: startInfra: infra is uptodate at version 49.9.0 2026-04-17T15:11:21.013Z platform: onInfraReady: platform is ready. infra changed: false 2026-04-17T15:11:21.014Z apps: schedulePendingTasks: scheduling app tasks 2026-04-17T15:11:21.048Z services: applyMemoryLimit: turn {"memoryLimit":536870912,"recoveryMode":false} 2026-04-17T15:11:21.048Z shell: docker: docker update --memory 536870912 --memory-swap -1 turn 2026-04-17T15:11:21.054Z services: applyMemoryLimit: mysql {"memoryLimit":3221225472,"recoveryMode":false} 2026-04-17T15:11:21.055Z shell: docker: docker update --memory 3221225472 --memory-swap -1 mysql 2026-04-17T15:11:21.060Z services: applyMemoryLimit: sftp {"requireAdmin":true} 2026-04-17T15:11:21.060Z shell: docker: docker update --memory 268435456 --memory-swap -1 sftp 2026-04-17T15:11:21.064Z services: applyMemoryLimit: mail {"memoryLimit":3355443200,"recoveryMode":false} 2026-04-17T15:11:21.064Z shell: docker: docker update --memory 3355443200 --memory-swap -1 mail 2026-04-17T15:11:21.067Z services: applyMemoryLimit: postgresql {"memoryLimit":2684354560,"recoveryMode":false} 2026-04-17T15:11:21.067Z shell: docker: docker update --memory 2684354560 --memory-swap -1 postgresql 2026-04-17T15:11:21.073Z services: applyMemoryLimit: graphite {"memoryLimit":671088640} 2026-04-17T15:11:21.073Z shell: docker: docker update --memory 671088640 --memory-swap -1 graphite 2026-04-17T15:11:21.078Z shell: services: grep -q avx /proc/cpuinfo 2026-04-17T15:11:21.094Z apptaskmanager: started 2026-04-17T15:11:21.095Z cron: startJobs: starting cron jobs with hour 3 and minute 39 2026-04-17T15:11:21.148Z services: applyMemoryLimit: skipping mongodb (not running) 2026-04-17T15:11:21.150Z cron: handleBackupScheduleChanged: schedule never (Europe/Paris) 2026-04-17T15:11:21.150Z services: applyMemoryLimit: redis-0660801c-9af3-46d6-8413-045f0d0c9e7a {} 2026-04-17T15:11:21.150Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-0660801c-9af3-46d6-8413-045f0d0c9e7a 2026-04-17T15:11:21.154Z services: applyMemoryLimit: redis-6f68b28b-6d66-42ce-9616-39d7287cfdf7 {} 2026-04-17T15:11:21.154Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-6f68b28b-6d66-42ce-9616-39d7287cfdf7 2026-04-17T15:11:21.158Z services: applyMemoryLimit: redis-90baa052-9e87-4a2e-aade-02fd268255a5 {} 2026-04-17T15:11:21.158Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-90baa052-9e87-4a2e-aade-02fd268255a5 2026-04-17T15:11:21.161Z services: applyMemoryLimit: redis-9965a071-8f10-40a6-9d29-3bb08dd372f9 {} 2026-04-17T15:11:21.161Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-9965a071-8f10-40a6-9d29-3bb08dd372f9 2026-04-17T15:11:21.164Z services: applyMemoryLimit: redis-9cbe1195-9546-486b-aa23-45cbd746360c {} 2026-04-17T15:11:21.164Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-9cbe1195-9546-486b-aa23-45cbd746360c 2026-04-17T15:11:21.168Z services: applyMemoryLimit: redis-65145113-575e-4c78-9a19-749c7b51b597 {} 2026-04-17T15:11:21.168Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-65145113-575e-4c78-9a19-749c7b51b597 2026-04-17T15:11:21.171Z services: applyMemoryLimit: redis-65474843-0d88-42c0-8150-0f179cb76a7b {} 2026-04-17T15:11:21.171Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-65474843-0d88-42c0-8150-0f179cb76a7b 2026-04-17T15:11:21.174Z services: applyMemoryLimit: redis-a688f4ed-bc6e-4c62-86d7-d306eb44bf95 {} 2026-04-17T15:11:21.174Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-a688f4ed-bc6e-4c62-86d7-d306eb44bf95 2026-04-17T15:11:21.180Z services: applyMemoryLimit: redis-f950f135-f861-4fe3-87a3-5bf1805837ff {} 2026-04-17T15:11:21.180Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-f950f135-f861-4fe3-87a3-5bf1805837ff 2026-04-17T15:11:21.183Z services: applyMemoryLimit: redis-bf98bcba-ecff-47a5-bc71-238f557dd0ab {} 2026-04-17T15:11:21.183Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-bf98bcba-ecff-47a5-bc71-238f557dd0ab 2026-04-17T15:11:21.187Z cron: handleBackupScheduleChanged: schedule 00 00 13 * * * (Europe/Paris) 2026-04-17T15:11:21.198Z cron: handleBackupScheduleChanged: schedule 00 00 3 * * * (Europe/Paris) 2026-04-17T15:11:21.209Z cron: handleAutoupdateConfigChanged: schedule - 00 00 2 * * */Europe/Paris, policy - platform_and_apps 2026-04-17T15:11:21.212Z cron: Dynamic DNS setting changed to false 2026-04-17T15:11:21.213Z dockerproxy: start: listening on 172.18.0.1:3003 2026-04-17T15:11:21.213Z authserver: start: listening on 172.18.0.1:3006 2026-04-17T15:11:30.664Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive 2026-04-17T15:11:40.073Z shell: metrics: lsblk -ndo PKNAME /dev/vda3 2026-04-17T15:11:40.080Z shell: metrics: lsblk -ndo PKNAME /dev/vda 2026-04-17T15:11:40.646Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive 2026-04-17T15:11:50.695Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive 2026-04-17T15:11:51.216Z reverseproxy: writeDefaultConfig: writing configs for endpoint "ip" 2026-04-17T15:11:51.216Z shell: reverseproxy: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/restartservice.sh nginx 2026-04-17T15:11:51.358Z platform: onActivated: finished 2026-04-17T15:12:00.042Z scheduler: sync: clearing jobs of 04f4e451-155e-48be-a19f-54e17fc0bf32 (monica.mydomain2.net) 2026-04-17T15:12:00.044Z docker: deleteContainer: deleting 04f4e451-155e-48be-a19f-54e17fc0bf32-moncron 2026-04-17T15:12:00.138Z scheduler: createJobs: moncron (monica.mydomain2.net) will run in container 04f4e451-155e-48be-a19f-54e17fc0bf32-moncron 2026-04-17T15:12:00.667Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive 2026-04-17T15:12:10.699Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive 2026-04-17T15:12:20.651Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive 2026-04-17T15:12:30.654Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive 2026-04-17T15:12:40.652Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive 2026-04-17T15:12:50.651Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive 2026-04-17T15:13:00.654Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive { path: '/well-known-handler/openid-configuration', status: 500, error: ServerError [ServiceUnavailableError]: Response timeout at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/connect-timeout/index.js:84:8) at IncomingMessage.emit (node:events:508:28) at Timeout._onTimeout (/home/yellowtent/box/node_modules/connect-timeout/index.js:49:11) at listOnTimeout (node:internal/timers:605:17) at process.processTimers (node:internal/timers:541:7) { code: 'ETIMEDOUT', timeout: 60000 } } 2026-04-17T15:13:10.642Z apphealthmonitor: app health: 53 running / 3 stopped / 0 unresponsive -
There are multiple restart here:
Apr 17 15:24:56 v2202511123714403001 nginx[95120]: 2026/04/17 15:24:56 [error] 95120#95120: *20887 connect() failed (111: Connection refused) while connecting to upstream, client: 82.64.140.175, server: my.mydomain.fr, request: "GET /api/v1/apps?access_token=t3-AwZD9PcPP8maoMtd-M9NsXkI920wppSYuXzK6qfc HTTP/2.0", upstream: "http://127.0.0.1:3000/api/v1/apps?access_token=t3-AwZD9PcPP8maoMtd-M9NsXkI920wppSYuXzK6qfc", host: "my.mydomain.fr", referrer: "https://my.mydomain.fr/" Apr 17 15:24:56 v2202511123714403001 nginx[95120]: 2026/04/17 15:24:56 [error] 95120#95120: *20887 connect() failed (111: Connection refused) while connecting to upstream, client: 82.64.140.175, server: my.mydomain.fr, request: "GET /api/v1/cloudron/status HTTP/2.0", upstream: "http://127.0.0.1:3000/api/v1/cloudron/status", host: "my.mydomain.fr", referrer: "https://my.mydomain.fr/" Apr 17 15:26:37 v2202511123714403001 nginx[97591]: 2026/04/17 15:26:37 [error] 97591#97591: *21376 connect() failed (111: Connection refused) while connecting to upstream, client: 82.64.140.175, server: my.mydomain.fr, request: "GET /api/v1/apps?access_token=t3-AwZD9PcPP8maoMtd-M9NsXkI920wppSYuXzK6qfc HTTP/2.0", upstream: "http://127.0.0.1:3000/api/v1/apps?access_token=t3-AwZD9PcPP8maoMtd-M9NsXkI920wppSYuXzK6qfc", host: "my.mydomain.fr", referrer: "https://my.mydomain.fr/" Apr 17 15:26:37 v2202511123714403001 nginx[97591]: 2026/04/17 15:26:37 [error] 97591#97591: *21376 connect() failed (111: Connection refused) while connecting to upstream, client: 82.64.140.175, server: my.mydomain.fr, request: "GET /api/v1/cloudron/status HTTP/2.0", upstream: "http://127.0.0.1:3000/api/v1/cloudron/status", host: "my.mydomain.fr", referrer: "https://my.mydomain.fr/" -
Hello @tlem4
I don't think I will be able to assist here much further.
Please write a mail to support@cloudron.io and enable remote-support on your server. -
J james referenced this topic
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I was able to look at the logs, and I can see those occasional timeouts, but there is nothing further to match this to anything related as far as I can tell. Unless there is some temporary occasional network routing issue where we end up with timeouts, all I can think of that the system might be under heavy load in brief moments (below 1min) causing such a timeout.
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Hi @nebulon ,
Thanks for investigation, but I'm sorry i don't think it's the explanation.
On friday we were able to reproduce the behavior just by going to the "/.well-known/openid-configuration" from our browsers but also from the server itself with wget, excluding any external network issue.
Your troubleshooting report tool also report same issue with some other path, the openid path is only the best one to see the issue.
The explanation of occasional timeouts is probably because the server has not many users and many apps do not require re-login or other path that has issue.Finally, even if heavy load is the explanation, we do not change our habits, so were does it come from ? How to avoid that ? All the server load statistics are very good, and i made some test few minutes ago the url just always timeout even locally with wget.
edit:
# wget http://127.0.0.1/is timeouting too -
J james referenced this topic
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G girish has marked this topic as solved
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