Passkey registration failing: "User verification was required" (macOS Golden Gate)

[DualOSWinWiz]

Title: Passkey registration failing: "User verification was required" (macOS Golden Gate)

I am experiencing a consistent failure when attempting to register a new passkey for my Cloudron account. The registration fails during the verification step.

Environment Details:

• Device: Mac mini (2024)
• OS: macOS 27.0.1 (26A434) - Golden Gate
• Browsers Tested: Microsoft Edge and Safari
• Password Manager: Dashlane (handling the passkey prompt)

Vendor: VMware, Inc. Product: VMware Virtual Platform
Linux: 5.15.0-191-generic
Ubuntu: jammy 22.04
Cloudron: 9.2.0
Execution environment: vmware
Processor: Intel(R) Xeon(R) Gold 6148 CPU @ 2.40GHz x 16
RAM: 98838224KB
Disk: /dev/mapper/ubuntu--vg-ubuntu--lv  887G
[OK]    Root disk usage is OK (5%)
[OK]    Memory usage is OK (8%)
[OK]    Clock is NTP-synchronized
[OK]    node version is correct
[OK]    IPv6 is enabled in kernel. No public IPv6 address
[OK]    docker is running
[OK]    docker version is correct
[OK]    MySQL is running
[OK]    netplan is good
[OK]    DNS is resolving via systemd-resolved
[OK]    unbound is running
[OK]    IPv4 HTTPS to api.cloudron.io/api/v1/helper/public_ip
[SKIP]  IPv6 HTTPS to api.cloudron.io/api/v1/helper/public_ip — no public IPv6 address
[OK]    IPv4 HTTPS to auth.docker.io/token
[SKIP]  IPv6 HTTPS to auth.docker.io/token — no public IPv6 address
[OK]    IPv4 HTTPS to acme-v02.api.letsencrypt.org
[SKIP]  IPv6 HTTPS to acme-v02.api.letsencrypt.org — no public IPv6 address
[OK]    nginx is running
[OK]    dashboard cert is valid
[OK]    dashboard is reachable via loopback
[OK]    No pending database migrations
[OK]    Service 'mysql' is running and healthy
[OK]    Service 'postgresql' is running and healthy
[WARN]  Service 'mongodb' is not running (may be lazy-stopped)
[OK]    Service 'mail' is running and healthy
[OK]    Service 'graphite' is running and healthy
[OK]    Service 'sftp' is running and healthy
[OK]    box v9.2.0 is running
[OK]    Dashboard is reachable via IPv4 (https://my.megaaidsecure.us)
[SKIP]  Dashboard IPv6 reachability — no public IPv6 address
[SKIP]  Domain expiry check — whois not installed; run 'apt install whois' to check

======== Summary ========
PASS:  25
WARN:  1
FAIL:  0
SKIP:  5

Warnings:
  - Service 'mongodb' is not running (may be lazy-stopped)

Errors in /home/yellowtent/platformdata/logs/box.log:

Sep 28 22:06:31 passkeys: getRegistrationOptions: generated for user uid-xxxxxxx-bd5a-xxxx-xxxx-dc5035d59e6a:
Sep 28 22:06:34 passkeys: verifyRegistration: verification failed for user uid-xxxxxxx-bd5a-xxxx-xxxx-dc5035d59e6a: Error: User verification was required, but user could not be verified
    at verifyRegistrationResponse (file:///home/yellowtent/box/node_modules/@simplewebauthn/server/esm/registration/verifyRegistrationResponse.js:119:15)
Sep 28 22:06:37 apphealthmonitor: app health: 12 running / 2 stopped / 2 unresponsive
Sep 28 22:06:45 passkeys: getRegistrationOptions: generated for user uid-xxxxxxx-bd5a-xxxx-xxxx-dc5035d59e6a:
Sep 28 22:06:46 passkeys: verifyRegistration: verification failed for user uid-xxxxxxx-bd5a-xxxx-xxxx-dc5035d59e6a: Error: User verification was required, but user could not be verified
    at verifyRegistrationResponse (file:///home/yellowtent/box/node_modules/@simplewebauthn/server/esm/registration/verifyRegistrationResponse.js:119:15)

---

[james]

Hello @dualoswinwiz
Thanks for providing the output of the troubleshoot.

Your Cloudron version 9.2.0 is outdated.
The latest Cloudron version is 10.0.5, and we are moving towards Cloudron 10.1.
Since Cloudron 9.2.0 many improvements and fixes have been implemented regarding Passkeys.
Please update your Cloudron to the latest version so we ensure this is not just an outdated Cloudron issue.