Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. App Wishlist
  3. zammad - user support/ticketing solution

zammad - user support/ticketing solution

Scheduled Pinned Locked Moved App Wishlist
33 Posts 14 Posters 5.9k Views 20 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • nebulonN Offline
    nebulonN Offline
    nebulon
    Staff
    wrote on last edited by
    #1

    https://zammad.org/

    1 Reply Last reply
    38
    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      Install with Docker — Zammad documentation
      https://docs.zammad.org/en/latest/contributing-install-docker.html

      Source code
      https://github.com/zammad

      Zammad Reviews - AlternativeTo.net
      https://alternativeto.net/software/zammad/reviews/

      Open Source Self-Hosted Zammad Alternatives - AlternativeTo.net
      https://alternativeto.net/software/zammad/?license=opensource&platform=self-hosted

      1 Reply Last reply
      1
      • jimcavoliJ Offline
        jimcavoliJ Offline
        jimcavoli
        App Dev
        wrote on last edited by jimcavoli
        #3

        Working on packaging this, but elasticsearch comes up pretty quick as a blocker - rather than just cramming it into the app image and trying to work that out with all the somewhat obvious pitfalls I can foresee, I was wondering what progress if any has been made on an elasticsearch addon. It seems to have been last discussed on the Nextcloud Fulltext Search thread, but that was quite a while ago. Either way, this and likely other apps are starting to add to the use cases beyond NextCloud that would be unlocked by that add-on.

        1 Reply Last reply
        1
        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          @jimcavoli Elasticsearch is quite the beast. It requires java which increase the memory usage a lot. This is why we haven't looked into this more actively.

          BTW, @nebulon made lots of progress with freescout - https://git.cloudron.io/cloudron/freescout-app . I think it's mostly working. But the LDAP module has to be purchased (which I think is OK). We just have to figure out how it can have a proper flow in Cloudron (we have contacted the author)

          jimcavoliJ 1 Reply Last reply
          4
          • girishG girish

            @jimcavoli Elasticsearch is quite the beast. It requires java which increase the memory usage a lot. This is why we haven't looked into this more actively.

            BTW, @nebulon made lots of progress with freescout - https://git.cloudron.io/cloudron/freescout-app . I think it's mostly working. But the LDAP module has to be purchased (which I think is OK). We just have to figure out how it can have a proper flow in Cloudron (we have contacted the author)

            jimcavoliJ Offline
            jimcavoliJ Offline
            jimcavoli
            App Dev
            wrote on last edited by
            #5

            @girish Understandable on elastic; starts me wondering about more flexible ways to handle the addons in the future - making them more JIT-included pending resource checks and so on...sort of dovetails with my existing thought experiments for a heavier-duty cluster manager than raw docker, especially for larger or more HA setups. In any case, I'll also look forward to the release of FreeScout (I also had that mostly packaged locally - should have pushed/shared earlier!) in the mean time, and keep poking at some other things to package while I mull over the future state possibilities. Helm charts come to mind, but there's a lot to unpack there too.

            1 Reply Last reply
            1
            • jdaviescoatesJ Online
              jdaviescoatesJ Online
              jdaviescoates
              wrote on last edited by jdaviescoates
              #6

              Zammad now integrates nicely (i.e. you can display a Zammad widget on the new Nextcloud Dashboard, and search Zammad tickets within Nextcloud) with Nextcloud 20, so another reason to upvote it 🙂

              dashboard gitlab zammad mastodon discourse.png

              See
              https://nextcloud.com/press/pr20201003-5/
              https://apps.nextcloud.com/apps/integration_zammad
              https://help.nextcloud.com/t/nextcloud-hub-20-debuts-dashboard-unifies-search-and-notifications-integrates-with-other-technologies/93838

              I use Cloudron with Gandi & Hetzner

              1 Reply Last reply
              2
              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #7

                Last time I checked, zammad required elasticsearch, which is not exactly a lightweight dependency.

                jdaviescoatesJ O 2 Replies Last reply
                2
                • nebulonN nebulon

                  Last time I checked, zammad required elasticsearch, which is not exactly a lightweight dependency.

                  jdaviescoatesJ Online
                  jdaviescoatesJ Online
                  jdaviescoates
                  wrote on last edited by
                  #8

                  @nebulon said in zammad - user support/ticketing solution:

                  Last time I checked, zammad required elasticsearch, which is not exactly a lightweight dependency.

                  Fair point, but it'd also be awesome to get elasticsearch in Cloudron! 😛

                  I use Cloudron with Gandi & Hetzner

                  1 Reply Last reply
                  0
                  • nebulonN nebulon

                    Last time I checked, zammad required elasticsearch, which is not exactly a lightweight dependency.

                    O Offline
                    O Offline
                    oj
                    wrote on last edited by
                    #9

                    @nebulon Still makes sense to have Zammad on Cloudron to enjoy its LDAP, Email, Backup and trouble-free update benefits. Elasticsearch can be run on a separate non-Cloudron server by those (like me) who need it...just like you have Greenlight on Cloudron and the BigBlueButton server is non-Cloudron.

                    The latest Zammad admin docs say:

                    " Elasticsearch (optional): Zammad uses Elasticsearch to 1) make search faster and 2) support advanced features like reports or searching by email attachment contents. This becomes increasingly important as the number of tickets in your system gets larger and larger.

                    This dependency is optional but strongly recommended; Zammad will work without it, but search performance will be degraded, and some features will be disabled."

                    O 1 Reply Last reply
                    1
                    • O oj

                      @nebulon Still makes sense to have Zammad on Cloudron to enjoy its LDAP, Email, Backup and trouble-free update benefits. Elasticsearch can be run on a separate non-Cloudron server by those (like me) who need it...just like you have Greenlight on Cloudron and the BigBlueButton server is non-Cloudron.

                      The latest Zammad admin docs say:

                      " Elasticsearch (optional): Zammad uses Elasticsearch to 1) make search faster and 2) support advanced features like reports or searching by email attachment contents. This becomes increasingly important as the number of tickets in your system gets larger and larger.

                      This dependency is optional but strongly recommended; Zammad will work without it, but search performance will be degraded, and some features will be disabled."

                      O Offline
                      O Offline
                      oj
                      wrote on last edited by
                      #10

                      @nebulon More from Zammad on "Running without Elasticsearch: "There are however certain scenarios when running without Elasticsearch may be desired, e.g. for very small teams, for teams with limited budget"
                      https://github.com/zammad/zammad-docker-compose#running-without-elasticsearch

                      This, I guess, captures the typical Cloudron user's usecase!

                      1 Reply Last reply
                      1
                      • jimcavoliJ Offline
                        jimcavoliJ Offline
                        jimcavoli
                        App Dev
                        wrote on last edited by
                        #11

                        I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...thereby kicking the elasticsearch can down the road once again, but scoring another app package. I'll have to think on the pro/con for that before adjusting the (currently shelved) packaging effort.

                        O 1 Reply Last reply
                        2
                        • jimcavoliJ jimcavoli

                          I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...thereby kicking the elasticsearch can down the road once again, but scoring another app package. I'll have to think on the pro/con for that before adjusting the (currently shelved) packaging effort.

                          O Offline
                          O Offline
                          oj
                          wrote on last edited by
                          #12

                          @jimcavoli said in zammad - user support/ticketing solution:

                          I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...

                          That is what I am planning to do!

                          @jimcavoli You might also be interest in this implementation of Zammad which adds WhatsApp and Signal as additional channels.

                          https://gitlab.com/digiresilience/link

                          1 Reply Last reply
                          1
                          • nebulonN Offline
                            nebulonN Offline
                            nebulon
                            Staff
                            wrote on last edited by
                            #13

                            This is good news, so that makes it kind of viable to be packaged for Cloudron.

                            1 Reply Last reply
                            2
                            • jimcavoliJ Offline
                              jimcavoliJ Offline
                              jimcavoli
                              App Dev
                              wrote on last edited by
                              #14

                              Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides. Especially with the NextCloud integration, but mostly just because I sort of hate osTicket's prevalence with a fiery passion. I find it to be way under-capable and over-used as a general rule, and I don't love that the interface is basically as it was circa like 2008 either. Zammad for the win, hopefully soon!

                              jdaviescoatesJ 1 Reply Last reply
                              5
                              • jimcavoliJ jimcavoli

                                Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides. Especially with the NextCloud integration, but mostly just because I sort of hate osTicket's prevalence with a fiery passion. I find it to be way under-capable and over-used as a general rule, and I don't love that the interface is basically as it was circa like 2008 either. Zammad for the win, hopefully soon!

                                jdaviescoatesJ Online
                                jdaviescoatesJ Online
                                jdaviescoates
                                wrote on last edited by
                                #15

                                @jimcavoli said in zammad - user support/ticketing solution:

                                Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides.

                                Afaik you've pretty much done OpenSlides now, right? 🙂

                                I use Cloudron with Gandi & Hetzner

                                jimcavoliJ 1 Reply Last reply
                                0
                                • jdaviescoatesJ jdaviescoates

                                  @jimcavoli said in zammad - user support/ticketing solution:

                                  Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides.

                                  Afaik you've pretty much done OpenSlides now, right? 🙂

                                  jimcavoliJ Offline
                                  jimcavoliJ Offline
                                  jimcavoli
                                  App Dev
                                  wrote on last edited by
                                  #16

                                  @jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                                  jdaviescoatesJ 2 Replies Last reply
                                  5
                                  • jimcavoliJ jimcavoli

                                    @jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                                    jdaviescoatesJ Online
                                    jdaviescoatesJ Online
                                    jdaviescoates
                                    wrote on last edited by
                                    #17

                                    @jimcavoli brilliant, thanks! Zammad and Loomio would both be fantastic to have on Cloudron!

                                    I use Cloudron with Gandi & Hetzner

                                    1 Reply Last reply
                                    1
                                    • R Offline
                                      R Offline
                                      rorybyrne
                                      wrote on last edited by
                                      #18

                                      @jimcavoli said in zammad - user support/ticketing solution:

                                      Loomio

                                      Zammad would be amazing. As would this tool also https://www.chatwoot.com

                                      jdaviescoatesJ 1 Reply Last reply
                                      0
                                      • R rorybyrne

                                        @jimcavoli said in zammad - user support/ticketing solution:

                                        Loomio

                                        Zammad would be amazing. As would this tool also https://www.chatwoot.com

                                        jdaviescoatesJ Online
                                        jdaviescoatesJ Online
                                        jdaviescoates
                                        wrote on last edited by
                                        #19

                                        @rorybyrne said in zammad - user support/ticketing solution:

                                        his tool also https://www.chatwoot.com

                                        Upvote that here:
                                        https://forum.cloudron.io/post/5250

                                        I use Cloudron with Gandi & Hetzner

                                        1 Reply Last reply
                                        0
                                        • jimcavoliJ jimcavoli

                                          @jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                                          jdaviescoatesJ Online
                                          jdaviescoatesJ Online
                                          jdaviescoates
                                          wrote on last edited by
                                          #20

                                          @jimcavoli said in zammad - user support/ticketing solution:

                                          done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                                          Looks like @girish is still trying to get OpenSlides sorted...

                                          @jimcavoli is it Loomio or Zammad you've got planned next? 🙂

                                          Thanks!

                                          I use Cloudron with Gandi & Hetzner

                                          jimcavoliJ 1 Reply Last reply
                                          0
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          • Login

                                          • Don't have an account? Register

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Categories
                                          • Recent
                                          • Tags
                                          • Popular
                                          • Bookmarks
                                          • Search