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  1. Cloudron Forum
  2. App Wishlist
  3. zammad - user support/ticketing solution

zammad - user support/ticketing solution

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  • nebulonN Offline
    nebulonN Offline
    nebulon
    Staff
    wrote on last edited by
    #7

    Last time I checked, zammad required elasticsearch, which is not exactly a lightweight dependency.

    jdaviescoatesJ O 2 Replies Last reply
    2
    • nebulonN nebulon

      Last time I checked, zammad required elasticsearch, which is not exactly a lightweight dependency.

      jdaviescoatesJ Offline
      jdaviescoatesJ Offline
      jdaviescoates
      wrote on last edited by
      #8

      @nebulon said in zammad - user support/ticketing solution:

      Last time I checked, zammad required elasticsearch, which is not exactly a lightweight dependency.

      Fair point, but it'd also be awesome to get elasticsearch in Cloudron! 😛

      I use Cloudron with Gandi & Hetzner

      1 Reply Last reply
      0
      • nebulonN nebulon

        Last time I checked, zammad required elasticsearch, which is not exactly a lightweight dependency.

        O Offline
        O Offline
        oj
        wrote on last edited by
        #9

        @nebulon Still makes sense to have Zammad on Cloudron to enjoy its LDAP, Email, Backup and trouble-free update benefits. Elasticsearch can be run on a separate non-Cloudron server by those (like me) who need it...just like you have Greenlight on Cloudron and the BigBlueButton server is non-Cloudron.

        The latest Zammad admin docs say:

        " Elasticsearch (optional): Zammad uses Elasticsearch to 1) make search faster and 2) support advanced features like reports or searching by email attachment contents. This becomes increasingly important as the number of tickets in your system gets larger and larger.

        This dependency is optional but strongly recommended; Zammad will work without it, but search performance will be degraded, and some features will be disabled."

        O 1 Reply Last reply
        1
        • O oj

          @nebulon Still makes sense to have Zammad on Cloudron to enjoy its LDAP, Email, Backup and trouble-free update benefits. Elasticsearch can be run on a separate non-Cloudron server by those (like me) who need it...just like you have Greenlight on Cloudron and the BigBlueButton server is non-Cloudron.

          The latest Zammad admin docs say:

          " Elasticsearch (optional): Zammad uses Elasticsearch to 1) make search faster and 2) support advanced features like reports or searching by email attachment contents. This becomes increasingly important as the number of tickets in your system gets larger and larger.

          This dependency is optional but strongly recommended; Zammad will work without it, but search performance will be degraded, and some features will be disabled."

          O Offline
          O Offline
          oj
          wrote on last edited by
          #10

          @nebulon More from Zammad on "Running without Elasticsearch: "There are however certain scenarios when running without Elasticsearch may be desired, e.g. for very small teams, for teams with limited budget"
          https://github.com/zammad/zammad-docker-compose#running-without-elasticsearch

          This, I guess, captures the typical Cloudron user's usecase!

          1 Reply Last reply
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          • jimcavoliJ Offline
            jimcavoliJ Offline
            jimcavoli
            App Dev
            wrote on last edited by
            #11

            I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...thereby kicking the elasticsearch can down the road once again, but scoring another app package. I'll have to think on the pro/con for that before adjusting the (currently shelved) packaging effort.

            O 1 Reply Last reply
            2
            • jimcavoliJ jimcavoli

              I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...thereby kicking the elasticsearch can down the road once again, but scoring another app package. I'll have to think on the pro/con for that before adjusting the (currently shelved) packaging effort.

              O Offline
              O Offline
              oj
              wrote on last edited by
              #12

              @jimcavoli said in zammad - user support/ticketing solution:

              I suppose if we incorporated advice on how to use a managed elastic instance like the one they operate through https://www.elastic.co/ would make it reasonable to make the default package lighter weight, and optionally scalable to a larger installation...

              That is what I am planning to do!

              @jimcavoli You might also be interest in this implementation of Zammad which adds WhatsApp and Signal as additional channels.

              https://gitlab.com/digiresilience/link

              1 Reply Last reply
              1
              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #13

                This is good news, so that makes it kind of viable to be packaged for Cloudron.

                1 Reply Last reply
                2
                • jimcavoliJ Offline
                  jimcavoliJ Offline
                  jimcavoli
                  App Dev
                  wrote on last edited by
                  #14

                  Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides. Especially with the NextCloud integration, but mostly just because I sort of hate osTicket's prevalence with a fiery passion. I find it to be way under-capable and over-used as a general rule, and I don't love that the interface is basically as it was circa like 2008 either. Zammad for the win, hopefully soon!

                  jdaviescoatesJ 1 Reply Last reply
                  5
                  • jimcavoliJ jimcavoli

                    Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides. Especially with the NextCloud integration, but mostly just because I sort of hate osTicket's prevalence with a fiery passion. I find it to be way under-capable and over-used as a general rule, and I don't love that the interface is basically as it was circa like 2008 either. Zammad for the win, hopefully soon!

                    jdaviescoatesJ Offline
                    jdaviescoatesJ Offline
                    jdaviescoates
                    wrote on last edited by
                    #15

                    @jimcavoli said in zammad - user support/ticketing solution:

                    Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides.

                    Afaik you've pretty much done OpenSlides now, right? 🙂

                    I use Cloudron with Gandi & Hetzner

                    jimcavoliJ 1 Reply Last reply
                    0
                    • jdaviescoatesJ jdaviescoates

                      @jimcavoli said in zammad - user support/ticketing solution:

                      Yeah, I think I'll pick this one back up once I'm done faffing about with OpenSlides.

                      Afaik you've pretty much done OpenSlides now, right? 🙂

                      jimcavoliJ Offline
                      jimcavoliJ Offline
                      jimcavoli
                      App Dev
                      wrote on last edited by
                      #16

                      @jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                      jdaviescoatesJ 2 Replies Last reply
                      5
                      • jimcavoliJ jimcavoli

                        @jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                        jdaviescoatesJ Offline
                        jdaviescoatesJ Offline
                        jdaviescoates
                        wrote on last edited by
                        #17

                        @jimcavoli brilliant, thanks! Zammad and Loomio would both be fantastic to have on Cloudron!

                        I use Cloudron with Gandi & Hetzner

                        1 Reply Last reply
                        1
                        • R Offline
                          R Offline
                          rorybyrne
                          wrote on last edited by
                          #18

                          @jimcavoli said in zammad - user support/ticketing solution:

                          Loomio

                          Zammad would be amazing. As would this tool also https://www.chatwoot.com

                          jdaviescoatesJ 1 Reply Last reply
                          0
                          • R rorybyrne

                            @jimcavoli said in zammad - user support/ticketing solution:

                            Loomio

                            Zammad would be amazing. As would this tool also https://www.chatwoot.com

                            jdaviescoatesJ Offline
                            jdaviescoatesJ Offline
                            jdaviescoates
                            wrote on last edited by
                            #19

                            @rorybyrne said in zammad - user support/ticketing solution:

                            his tool also https://www.chatwoot.com

                            Upvote that here:
                            https://forum.cloudron.io/post/5250

                            I use Cloudron with Gandi & Hetzner

                            1 Reply Last reply
                            0
                            • jimcavoliJ jimcavoli

                              @jdaviescoates Yep; done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                              jdaviescoatesJ Offline
                              jdaviescoatesJ Offline
                              jdaviescoates
                              wrote on last edited by
                              #20

                              @jimcavoli said in zammad - user support/ticketing solution:

                              done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                              Looks like @girish is still trying to get OpenSlides sorted...

                              @jimcavoli is it Loomio or Zammad you've got planned next? 🙂

                              Thanks!

                              I use Cloudron with Gandi & Hetzner

                              jimcavoliJ 1 Reply Last reply
                              0
                              • jdaviescoatesJ jdaviescoates

                                @jimcavoli said in zammad - user support/ticketing solution:

                                done with OpenSlides on my end. Just waiting for it to get moved into the app store. I've got Loomio and Zammad up next.

                                Looks like @girish is still trying to get OpenSlides sorted...

                                @jimcavoli is it Loomio or Zammad you've got planned next? 🙂

                                Thanks!

                                jimcavoliJ Offline
                                jimcavoliJ Offline
                                jimcavoli
                                App Dev
                                wrote on last edited by
                                #21

                                @jdaviescoates Loomio has priority over Zammad to me. I've been made unfortunately busy by other forces in the world lately, but trying to decipher where past Jim left off, it does appear Loomio is ready other than perhaps being re-updated to latest and whatnot, but mostly is held up by the Cloudron team from the app store right now.

                                Hopefully I can get back to poking at Zammad shortly

                                M 1 Reply Last reply
                                4
                                • jimcavoliJ jimcavoli

                                  @jdaviescoates Loomio has priority over Zammad to me. I've been made unfortunately busy by other forces in the world lately, but trying to decipher where past Jim left off, it does appear Loomio is ready other than perhaps being re-updated to latest and whatnot, but mostly is held up by the Cloudron team from the app store right now.

                                  Hopefully I can get back to poking at Zammad shortly

                                  M Offline
                                  M Offline
                                  mtd-sales
                                  wrote on last edited by
                                  #22

                                  +1 for Zammad

                                  R 1 Reply Last reply
                                  3
                                  • M mtd-sales

                                    +1 for Zammad

                                    R Offline
                                    R Offline
                                    ricofix
                                    wrote on last edited by
                                    #23

                                    @mtd-sales Same here.

                                    @jimcavoli Any word on a timeline for integration?

                                    1 Reply Last reply
                                    1
                                    • S Offline
                                      S Offline
                                      simong
                                      wrote on last edited by
                                      #24

                                      +1 for Zammad

                                      1 Reply Last reply
                                      3
                                      • S Offline
                                        S Offline
                                        syben
                                        wrote on last edited by
                                        #25

                                        +1 for Zammad

                                        1 Reply Last reply
                                        3
                                        • S Offline
                                          S Offline
                                          simong
                                          wrote on last edited by
                                          #26

                                          Is there an option to sponsor this? I think this is one of the main missing apps on Cloudron.

                                          sponchS 1 Reply Last reply
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