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  3. Installation gets stuck in "checking DNS" step

Installation gets stuck in "checking DNS" step

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dnsnamecheapinstallation
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  • J Offline
    J Offline
    jakobgreenfeld
    wrote on last edited by girish
    #1

    I'm trying to install Cloudron on AWS using the "1-click-installer" and a domain I have on Namecheap.

    I went through all the AWS steps, navigated to the IP of my server and entered all the necessary information in the Domain setup step. There was no error message so I suppose the information I entered was correct. (Moreover, I double checked it and even tried to install Cloudron again using a different domain.)

    But now the installation is stuck in the "checking DNS step". When I visit "my.mydomain.com" I get a page not found error. When I visit the IP, I see the "Domain Setup" form again and when I try to enter my information again, I get the message "already installing or restoring". This is now the case for more than 20 hours on two different domains and two different Cloudron installs I tried.

    I checked on Namecheap that Cloudron successfully added a DNS entry. Hence there doesn't seem to be anything wrong with the information I entered. (However, as far as I can see, Cloudron only added a .txt record. Moreover, when I check my domain using a DNS checker tool, it tells me that no .txt records have been propagated.)

    Is there any way to check what went wrong?

    ? 2 Replies Last reply
    0
    • J jakobgreenfeld

      I'm trying to install Cloudron on AWS using the "1-click-installer" and a domain I have on Namecheap.

      I went through all the AWS steps, navigated to the IP of my server and entered all the necessary information in the Domain setup step. There was no error message so I suppose the information I entered was correct. (Moreover, I double checked it and even tried to install Cloudron again using a different domain.)

      But now the installation is stuck in the "checking DNS step". When I visit "my.mydomain.com" I get a page not found error. When I visit the IP, I see the "Domain Setup" form again and when I try to enter my information again, I get the message "already installing or restoring". This is now the case for more than 20 hours on two different domains and two different Cloudron installs I tried.

      I checked on Namecheap that Cloudron successfully added a DNS entry. Hence there doesn't seem to be anything wrong with the information I entered. (However, as far as I can see, Cloudron only added a .txt record. Moreover, when I check my domain using a DNS checker tool, it tells me that no .txt records have been propagated.)

      Is there any way to check what went wrong?

      ? Offline
      ? Offline
      A Former User
      wrote on last edited by A Former User
      #2

      @jakobgreenfeld Check https://dnschecker.org/ if the DNS record propogated. If not its a DNS issue and not a cloudron issue.

      Check if my.domain.com points to your server IP

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      • J jakobgreenfeld

        I'm trying to install Cloudron on AWS using the "1-click-installer" and a domain I have on Namecheap.

        I went through all the AWS steps, navigated to the IP of my server and entered all the necessary information in the Domain setup step. There was no error message so I suppose the information I entered was correct. (Moreover, I double checked it and even tried to install Cloudron again using a different domain.)

        But now the installation is stuck in the "checking DNS step". When I visit "my.mydomain.com" I get a page not found error. When I visit the IP, I see the "Domain Setup" form again and when I try to enter my information again, I get the message "already installing or restoring". This is now the case for more than 20 hours on two different domains and two different Cloudron installs I tried.

        I checked on Namecheap that Cloudron successfully added a DNS entry. Hence there doesn't seem to be anything wrong with the information I entered. (However, as far as I can see, Cloudron only added a .txt record. Moreover, when I check my domain using a DNS checker tool, it tells me that no .txt records have been propagated.)

        Is there any way to check what went wrong?

        ? Offline
        ? Offline
        A Former User
        wrote on last edited by A Former User
        #3

        @jakobgreenfeld Oh I missed the bit where theres only a txt record. Add an A record pointing my.domain.com to your IP. I've had nothing but trouble with Namecheap's API for configuring everything so I've started doing this:

        A record for *.domain.com
        A record for @

        J 1 Reply Last reply
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        • ? A Former User

          @jakobgreenfeld Oh I missed the bit where theres only a txt record. Add an A record pointing my.domain.com to your IP. I've had nothing but trouble with Namecheap's API for configuring everything so I've started doing this:

          A record for *.domain.com
          A record for @

          J Offline
          J Offline
          jakobgreenfeld
          wrote on last edited by
          #4

          @atrilahiji said in Installation gets stuck in "checking DNS" step:

          @jakobgreenfeld Oh I missed the bit where theres only a txt record. Add an A record pointing my.domain.com to your IP. I've had nothing but trouble with Namecheap's API for configuring everything so I've started doing this:

          A record for *.domain.com
          A record for @

          That did the trick! It's working now. Thanks!

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